Armando Quintana III is a bit of a renaissance man, to our surprise.  But he's also a customer success manager, spending too much of his time wondering about value and how to create it.  But more importantly, he wonders what the word even means.

Timestamps:

00:01:23 - Should Customer Success Have a Growth Quota?

00:02:37 - Building a strong customer relationship

00:03:44 - Personal Growth and Success

00:04:52 - The trend of CS people not having a growth quota

00:05:55 - Revenue-focused conversations in customer success

00:06:58 - Hiring Customer Success people with a Sales Background

00:08:10 - Creating Value and the Definition of Value in Customer Success

00:10:19 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Armando Quintana III:

Armando's LinkedIn: https://www.linkedin.com/in/aq3/

Mentioned in this episode:

Matik

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