It's not often you get to interview one of your heroes and an absolute legend in the customer experience space.

I have been a Shep Hyken apostle since I was in CX Diapers many moons ago. So much learning from Shep over the years, whether through his books, his social media content, and speaking engagements.

Shep talks about his journey to where he is today and what set him off to focus in this space.

Shep and I cover Moments of Truth, his "Truth Gap" and why employee engagement is critical in the overall equation of success.

We also cover how technology might be impacting our ability to stay close to the customer and where it's adding value.

Such a great episode and we are grateful for Shep's time with us!