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Be Customer Led: James Dodkins
Episode 2 • 15th July 2020 • Be Customer Led • Bill Staikos
00:00:00 00:51:14

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Jamming with the CX Rockstar, the one and only, James Dodkins. We got deep: his journey to CX Rockstar...stardom; why CX is failing as a practice, importance of contact centers and making sure we're treating agents like humans, and the meaning behind acronyms you can't afford to miss - PXR and VACWIRE.

James also talks about the book he never published, but absolutely has to!

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