In this podcast episode, host Winter Baserva interviews Leigh Feldman, the CEO of Bishop's Cuts in Color. Bishop's Cuts in Color is a franchise organization that helps owners bring the Bishop's brand to their markets. Founded in 2001, the company's mission is to provide salon-level services at appropriate pricing, creating a safe and welcoming space for all types of people. What sets them apart is their gender-neutral pricing, a unique approach in the industry.

As someone who has grown within the company, Leigh has faced his fair share of challenges. One of the most surprising aspects for him was the different interpretations and perspectives among owners, managers, and employees. He emphasized the importance of understanding each situation and working together to find solutions.

Leigh shared how Bishop's Cuts in Color has taken steps to be a supportive and non-predatory franchise system. They have implemented a bucketed royalty system, where stores that require less support from the company pay lower royalties. This approach aligns with the owners' perspective that if they are running a well-oiled machine, they shouldn't have to pay the full amount.

The company has also repositioned its contracts to align with lease agreements, allowing franchisees to exit the system or make changes at the end of the term. However, 75% of their franchisees have chosen to renew their agreements due to the support provided by the company.

To learn more about Leigh's work, click HERE and HERE.

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