Ever wondered how a fresh perspective can transform your clinic from good to great?
In this episode, Karlea Wootton, Business Manager at Townsville and Suburban Medical Practice, shares her journey of shifting from a high-performance banking environment into managing a bustling GP clinic.
Karlea reveals her powerful strategies for implementing structured accountability, prioritising tasks for maximum impact, and cultivating a culture of excellence that boosted team morale, enhanced patient satisfaction, and increased revenue.
In this episode of the Scale My Clinic Podcast, you’ll learn:
- Leveraging transferable skills to unlock innovation and solve practice challenges faster (00:36)
- Identifying the work that actually move the needle and ensure meaningful progress (07:18)
- Why honest, timely feedback is the secret to good leadership, team momentum, and trust (11:55)
- Shifting the team's focus to outstanding patient experiences beyond clinical care (25:42)
- How to confidently price and bill based on value for practice sustainability (30:43)
- What it takes to make sure your team scales with you (39:13)
Perfect for clinic owners and managers overwhelmed by the challenge of balancing growth with team wellbeing, this conversation is a blueprint for sustainable clinic success.
ABOUT KARLEA WOOTTON
Karlea Wootton is the Business Manager at Townsville & Suburban Medical Practice (TSMP) and the 2023 TBWC Corporate Business Woman of the Year. With over 20 years of leadership experience, including a strong background in banking and finance, she now leads a dedicated team delivering quality healthcare to the Townsville community. Known for her integrity, strategic thinking, and customer-first approach, Karlea is passionate about empowering people and exceeding service expectations.
WHERE TO FIND KARLEA WOOTTON
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P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out:
1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register
3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here
Missed the previous Episode?
Listen to Episode 63 here: Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners
