Matt Evans, founder of Prescriptive Outcomes, thinks handoffs are really something else entirely: hand-me-downs.  How can your go-to-market team tighten up the hand-off or delete it entirely?  Matt gives the guys his take.

Timestamps:

00:00:00 - Delete the Handoff

00:01:42 - Sales to CS Handoff Issues

00:03:04 - Eliminating Handoffs: Creating Revenue Pods

00:04:33 - The Importance of Alignment in Sales and Customer Success

00:05:46 - Using Pods in Customer Segmentation

00:07:16 - Segmenting Sales and Customer Success

00:08:47 - Aligning Results with Customers

00:10:17 - Aligning Sales and Customer Success

00:11:41 - Removing Silos for Sales and Customer Success

00:13:07 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Matt Evans:

Matt's LinkedIn: https://www.linkedin.com/in/evans-matt/

Mentioned in this episode:

Matik

SundaySky