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34: Is Doing it All Yourself Costing You Money (& Can You Afford to Outsource) with Glam to Go
Episode 34 • 20th August 2024 • Know Your Worth • Sydney Conway and Kristen Fedeli
00:00:00 00:33:54

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What comes first — growing your business and then hiring or hiring so you can grow your business? 

For Raquel and Anika, the sisters behind Glam to Go, a successful mobile hair and makeup business, they realized they needed to outsource and delegate if they wanted to grow. 


They discuss their biggest financial mistake was trying to do everything themselves, from bookkeeping to scheduling clients.

They share how this was costing them money and how they learned to delegate tasks and hire the right people so they could focus on their strengths and grow their business beyond what they thought possible.

Tune in to hear: 

  • How to identify when it's time to outsource tasks in your business
  • Tips for hiring the right people who align with your company values
  • The importance of networking and building relationships in your industry
  • Strategies for balancing family dynamics when working with a sibling
  • How to stay passionate about your business even during challenging times


👋 CONNECT WITH GLAM TO GO 

Raquel and Annika are sisters and co-owners of Glam to Go, a mobile hair and makeup company and GTGS, a full service hair salon located in Wexford PA. 

Instagram: @_glamtogo_ and @glamtogostudio


📈 UNDERSTANDING YOUR PROFIT AND LOSS GUIDE

Get the Profit and Loss Guide


❓TAX PLANNING QUESTIONS TO ASK YOUR ACCOUNTANT

Get the Tax Planning Questions Guide


🛍 75+ TAX WRITE OFFS

Get the Tax Write Offs


✅ BOOKKEEPING CHECKLIST

Get the Book Keeping Checklist


💵 BOOKKEEPING AND FINANCIAL ANALYSIS SERVICES FOR BUSINESS OWNERS

Apply for Bookkeeping or Financial Analysis Services


👋 CONNECT WITH SYDNEY & KRISTEN 

Website: https://knowyourworthpgh.com/

Instagram: https://www.instagram.com/knowyourworth_pgh/ 

YouTube: https://www.youtube.com/channel/UC3wzOVSDSC-xsmLg8JJ8MJg/

Transcripts

Anika:

I think owning your owning a business, like you have a

Anika:

lot of days where you're like,

Anika:

is it worth it?

Anika:

Like you have a lot of hard days, but you just got to go to sleep and

Anika:

wake up the next day and start fresh.

Anika:

And you know, you're controlling your own destiny, which I think

Anika:

is like the most amazing thing that you can do in your life.

Raquel:

Your

Sydney:

I love it.

Sydney:

Yes.

Sydney:

I love it.

Sydney:

Welcome to the Know Your Worth Show, where we teach you how to think about

Sydney:

your money differently so that you can achieve your sexy money goals.

Sydney:

I'm Sydnee your money Maven and owner of Know Your Worth.

Sydney:

And I'm Kristen Sid's Dimepiece bestie team member and busy mama

Sydney:

twins here to make sure that those of us without a financial degree can

Sydney:

still level up with each episode.

Sydney:

Let's get started on reaching your next goal.

Sydney:

Hello.

Sydney:

Welcome to the Know Your Worth podcast.

Sydney:

I am one of your hosts, Sydney Conway,

Kristen:

And I'm your other host, Kristen Fedeli.

Sydney:

and we're really excited to have Raquel Mancini and Anika

Sydney:

Tenace here with us tonight.

Sydney:

Yeah, so Kristen's going to us

Anika:

be here.

Sydney:

are and we're going to get to hear their story.

Kristen:

Yeah.

Kristen:

So these two beautiful sisters are the co owners of Glam2Go, a mobile hair and

Kristen:

makeups company and Glam2Go Studio, a full service hair salon located in Wexford, PA.

Kristen:

So.

Kristen:

If you're around the area, you really need to check them out.

Raquel:

Yes, please.

Sydney:

They have done our hair and makeup for some fancy events that we've gone to

Sydney:

and the pictures turned out wonderful.

Sydney:

So, actually my sister and I were just talking today about booking you

Sydney:

guys for an event we have coming up.

Raquel:

Yeah, please.

Raquel:

We'd love to have you.

Raquel:

Let us know the date, for

Sydney:

my mom wants to do a makeup class.

Sydney:

Are you guys still doing makeup classes too?

Kristen:

Oh, can I come?

Raquel:

Once a month we do makeup classes.

Raquel:

I do them personally, too.

Raquel:

Just for families.

Raquel:

So, anytime, you let me know.

Raquel:

Yeah,

Kristen:

shoot in August?

Kristen:

Can we get glimmed up for that?

Anika:

sure.

Sydney:

That would be so fun.

Sydney:

That would be so fun.

Sydney:

Actually, that would what day is that again?

Kristen:

August 20th.

Kristen:

I'll email you guys.

Anika:

Yeah, let us know, Kristen.

Sydney:

going to send you an email.

Sydney:

So, we're just going to jump right into it.

Sydney:

Will you guys tell us a little bit about your background?

Sydney:

Kind of just what your, you know, story is before we really get into

Sydney:

some of the, you know, the, the hard hitting questions that we have.

Sydney:

Give us a little bit.

Sydney:

You know, a little bit of background about yourselves and how you kind of got to this

Anika:

we started?

Anika:

Sure.

Anika:

So, Glam2Go, our mobile company, we started first.

Anika:

I'm a hairstylist by trade and Raquel is a makeup artist.

Anika:

I just started doing my girlfriend's hair for their weddings.

Anika:

And people in the bridal party were engaged and asking if, you know, I could

Anika:

come and do their wedding, which I really I worked at a salon full time and I was

Anika:

just doing this kind of on the weekends as favors, but also getting paid for it.

Anika:

And it kind of just trickled from there.

Anika:

I started booking more weddings and more weddings.

Raquel:

And I did hair with her and I am not a hairstylist, but I grew

Raquel:

up, both grew up in a hair salon.

Raquel:

I was like, you know, the shampoo gals, girls.

Raquel:

And so I was helping Anika with hair back then.

Anika:

I needed help.

Anika:

And I was like, you can work a curling iron.

Anika:

Like they could tell you you're coming with me.

Anika:

I need help.

Anika:

Two people turned into 12 people, and I just needed the help.

Anika:

So Raquel would come along and help me, and then we kind of

Anika:

saw a need for makeup with hair.

Anika:

And Raquel went and got her esthetician license.

Anika:

After college.

Anika:

And I said, you know, you got to do makeup and you have to come on board.

Anika:

And, you know, I think.

Anika:

This could be a whole traveling team of hair and makeup artists

Anika:

that not a lot of people were doing in Pittsburgh at the time.

Anika:

So that's how, you know, our mobile hair and makeup business kind of started.

Anika:

Just filling a need of like our girlfriends and their friends from

Anika:

high school and just networking really.

Kristen:

What year was that?

Anika:

oh, that was what?

Anika:

2014, 15.

Sydney:

Wow.

Anika:

And then I didn't like, we didn't really start until

Anika:

2016 is like started the LLC.

Anika:

We'll just say that in 2016.

Sydney:

Love it.

Sydney:

Love it.

Sydney:

That's awesome.

Kristen:

That's awesome.

Raquel:

It was Anika's company.

Raquel:

And then she, we talked about it and I was working more with her and we

Raquel:

decided to go and split and be co owners.

Raquel:

And I was brought on as the owner and.

Raquel:

Took, you know, the jump of the business end that, and then just to keep growing.

Raquel:

I mean, in the beginning it was like, well, we're the best.

Raquel:

It'll just be us two, you know, until we die, going to be, and to look at it

Raquel:

now, and we have 25 people in growing,

Sydney:

That's

Raquel:

To think back then we didn't think that we did, we had one other

Raquel:

person and we were like, Oh, I don't know.

Raquel:

They're not going to want her now.

Raquel:

They don't want us.

Raquel:

They want everybody else, which is the goal.

Raquel:

And it's so.

Raquel:

Exciting to what we grew to and he has two kids now, the change in both of

Raquel:

our lives and then glam to go as well.

Raquel:

And now we have a whole full service hair salon.

Raquel:

It's, it's really been amazing.

Raquel:

And it's just been a crazy 10 years now

Anika:

together.

Anika:

The growth of it and is to look back on it is, amazing.

Sydney:

it's amazing.

Sydney:

It really is.

Sydney:

I mean, you guys, I'm, I hope you're proud of yourselves because it's incredible and

Sydney:

we haven't said this, I guess, so far yet, or really lived it, but we, at Know Your

Sydney:

Worth, we work with Glam2Go as, as the bookkeeper for Glam2Go and Glam2Go Studio.

Sydney:

So, in working with you guys for just the past couple years, it's incredible

Sydney:

to see what you guys are doing.

Sydney:

And your business is fantastic and it's such a pleasure to work with you both.

Sydney:

So it is really fun to see just in the past, what, you know, like two and a half,

Sydney:

three years, what you guys have done.

Sydney:

So, I mean, from 2014, 2015 till now, it's, it's amazing.

Sydney:

Those

Raquel:

work with us because I'll just get those emails.

Raquel:

I don't know if anyone else has them that works with them.

Raquel:

They're like, hello, do you have some questions?

Raquel:

And I'm like, I better get these back to her before she kills me.

Raquel:

Oh,

Sydney:

So you're good.

Raquel:

I really think it's you like, hello.

Sydney:

Let's go.

Anika:

But speaking on that, the growth that we've had has been, you

Anika:

know, kudos to you, Sydney, for just crunching our numbers and giving us a

Anika:

better understanding of our business So we don't feel like we're taking,

Anika:

you know, that big of a financial risk on the things that we want to do So

Anika:

it's been a total game changer having you for the last three years where?

Anika:

we just moved into a beautiful brand new studio we've been there for a

Anika:

year and like not knowing You our numbers and having a grasp of our

Anika:

financials, you know, we would have been very hesitant to take this on.

Anika:

We wouldn't have.

Anika:

We wouldn't have.

Anika:

No.

Anika:

So we were like, Sydney, can we do it?

Sydney:

Yes, you can.

Sydney:

Yes, I love it.

Sydney:

That is awesome.

Sydney:

That is awesome.

Sydney:

Well, I'm happy to be of any assistance that I can be, but you guys are doing an

Sydney:

amazing job and the studio is beautiful.

Sydney:

Beautiful.

Sydney:

Oh, it's fantastic.

Sydney:

Everyone has to go check it

Raquel:

visit.

Raquel:

Right off the Wexford exit.

Raquel:

Brand new building.

Raquel:

Okay.

Kristen:

So when you started out, do you think you had like a full

Kristen:

grasp of understanding of financials?

Kristen:

Like were you business minded in that way or were you just

Kristen:

like, I want to make some money.

Kristen:

I want to do what I love.

Kristen:

I want to help out some girlfriends.

Kristen:

Like, how was, what was your headspace

Raquel:

The start of it for sure was just like make some money and emotional.

Raquel:

And, and then honestly, and we, we talked about it a little bit, is that getting

Raquel:

the systems and the correct scheduling systems and the platforms for booking

Raquel:

and for contracts and being more business savvy has been a game changer for us.

Raquel:

It's just been made everything more seamless and easier for clients.

Raquel:

Professional.

Raquel:

Therefore it's easier for us.

Raquel:

We can book easily because they can do it easily pre, like click a button, click

Raquel:

a button, sign a contract here, done.

Raquel:

So that was key into understanding that you can't just email me and

Raquel:

I'll be like, okay, how many people do you have and let me write it down

Raquel:

and then I'll send you an email back.

Raquel:

I mean, we were, that's what we were doing.

Raquel:

We were like writing emails or attachments of.

Raquel:

And then, I mean, I found an old notebook that was in my garage and it's literally

Raquel:

like Britney, Sam, like, not, not our workers, those aren't our workers names,

Raquel:

but it's like who we did, and then it was like the money, like a hundred, a hundred,

Raquel:

and then like five hundred dollars, and I was like, what the heck was this?

Raquel:

Yeah.

Kristen:

that.

Raquel:

Oh, that's so funny because that's how we were like keeping track.

Raquel:

And you can, I would sit down at the end of the month and be like, okay.

Raquel:

Yeah.

Raquel:

So yeah,

Anika:

in the beginning we were not business savvy at all and we had to

Anika:

learn along the way, like I'm guessing a lot of business people, you know,

Anika:

you just learn and Google and research and ask questions and, you know, we

Anika:

went to a ton of networking Groups and other female business owners.

Anika:

Like, thank God for them being honest and open and telling us things because,

Anika:

you know, that's how we learned.

Anika:

And if we didn't know it, we asked somebody, looked it up, or

Anika:

we just like faked it, like we thought we knew what we were doing.

Sydney:

I mean, you guys put the work in.

Sydney:

Yeah, like you put the work in.

Raquel:

The wedding industry, not just the female business owners of like

Raquel:

Pittsburgh area, like obviously you know, you guys know that like it's such

Raquel:

a great community, but the, on the other side, the wedding industry as a whole,

Raquel:

getting in was hard, but it's so paid off that we are in and we're good with,

Raquel:

we have so many great relationships with photographers, planners,

Raquel:

videographers, florists, DJs, you name it, we try to be professional, nice.

Raquel:

accommodating to them and that has paid off.

Raquel:

I can't tell you just by answering an email correctly with a

Raquel:

planner versus not answering.

Raquel:

And I don't know, I guess it just

Anika:

seems small.

Raquel:

It seems small, but it makes such a difference.

Raquel:

And if you're listening and you're trying to start your own business,

Raquel:

like those little things matter.

Raquel:

Those answering that email promptly matters.

Raquel:

It And what people remember.

Raquel:

Or if you, you know, Remember that maybe they had a baby or just got married.

Raquel:

All of those things.

Raquel:

It's like, okay, now I'm going to remember Sydney.

Raquel:

Like, I like her,

Sydney:

absolutely.

Raquel:

you know,

Kristen:

touches.

Raquel:

personal touches really make a difference.

Raquel:

And when we see everybody on site, then it's like, we're friends and

Raquel:

then they're going to recommend us.

Raquel:

We recommend them.

Raquel:

It just works.

Raquel:

Yeah.

Raquel:

It's very nice.

Anika:

I think that we truly, as a whole, all 24 of us, all 25 of us, we really do

Anika:

care about our client and we want them to have the most incredible day and we're

Anika:

there on their one of the most I say one of them because now I have kids but back

Anika:

when I didn't have kids like the most important day of my life and you know a

Anika:

lot of families Maybe they don't talk to their mom or maybe something happened and

Anika:

their sisters are fighting or whatever and we try to like not only do your hair

Anika:

and makeup, but we're there to like You know Just emotionally support you and

Anika:

give you what you need out of that day.

Anika:

And I find that like glam to go is so good at that.

Anika:

And all of our girls are so good at that.

Anika:

Just making you feel comfortable.

Anika:

And like, we have your back.

Anika:

And I think that's important.

Anika:

And that's why people do book with us over maybe some other,

Anika:

you know, companies out there.

Anika:

That's

Sydney:

it's very true.

Sydney:

And that's why I think why I resonated with you guys so much from the

Sydney:

beginning too, is, you know, I felt really comfortable talking with you

Sydney:

both because that's what I want to do.

Sydney:

You know, like that's, I feel like that's so important when you're working in a

Sydney:

service based business is to just be able to make people feel comfortable and get

Sydney:

people excited about talking to you and referring you and hanging out with you.

Sydney:

And then when they see the value as well, and they see the quality of the work,

Sydney:

it's like, Oh, there's nowhere else to go.

Sydney:

And that's absolutely what you guys have always put out there too.

Raquel:

nice.

Raquel:

Thank you.

Raquel:

Yeah.

Anika:

I love that.

Kristen:

I have a hard hitting question.

Sydney:

I think it's time.

Kristen:

Okay.

Kristen:

Is there any like, like when the dynamic between the two of you as

Kristen:

sisters working together, you know, do you ever get like, I want to

Kristen:

take a Like, ring your neck or like,

Anika:

Yeah, we're sisters and we, I mean, we're sisters.

Anika:

We're best friends.

Anika:

We're business partners.

Anika:

We see each other all the time.

Anika:

We definitely have our moments, but I think what we're getting good at is

Anika:

like, we call each other out immediately, fix the problem, talk our feelings,

Anika:

and then like we kiss and make up and we're on to like the next thing.

Anika:

'cause a, we don't have time for any bullshit.

Anika:

Yeah.

Anika:

And,

Sydney:

Yep.

Anika:

We need to, we are very close.

Anika:

Raquel and I are very close, which is really nice.

Anika:

Yeah.

Anika:

But like, she went away for two days and I was like, I missed you.

Anika:

It's like, you

Kristen:

Oh,

Raquel:

every

Anika:

grit.

Anika:

She was like,

Raquel:

what?

Anika:

And she just got married.

Anika:

So she has like no time for me anymore.

Sydney:

congratulations.

Raquel:

Every day I see her.

Raquel:

We live five minutes away from each other, but yeah, we're really good.

Raquel:

It's nice to hear some of our newer girls say that they were concerned

Raquel:

about how the dynamic would be with the bosses being sisters and

Raquel:

that they don't see any issues.

Raquel:

It means we hide it a little and we keep it professional when we have to and

Raquel:

like, we might like give each other an eye and then we take care of it later.

Raquel:

But we really try to nip it in the bud.

Raquel:

Bud?

Raquel:

Butt?

Raquel:

I think it's

Kristen:

never know.

Raquel:

I'd love one.

Raquel:

I think it's supposed

Sydney:

like they both make sense.

Raquel:

butt.

Raquel:

Anyways.

Raquel:

Or we'll do it the next day, right?

Raquel:

We'll sleep on it and be angry or whatever and talk about it.

Raquel:

And then we get over it.

Raquel:

And I mean, we used to have, I mean, I'm talking like literally six years

Raquel:

ago, like battles, but it was hard.

Raquel:

We were in, we were, it was, we were in it, like trying

Raquel:

to start it, trying to do it.

Raquel:

She was having babies, you know, it was just tough, but

Raquel:

now we have such a great swing.

Raquel:

We have two different personalities.

Raquel:

We're very similar.

Raquel:

All right.

Raquel:

But in the Glam2Go world, you are, our employees would tell you that we're

Raquel:

different, we're different style bosses.

Raquel:

And I think it's a good thing.

Raquel:

We, we like meet where we lack, you know, she comes in, same thing with me.

Raquel:

It just works.

Raquel:

So that's where I'm so happy and grateful we have each other.

Raquel:

It's

Sydney:

That's awesome.

Raquel:

yeah.

Kristen:

so much fun.

Sydney:

Love it.

Sydney:

Absolutely love it.

Sydney:

That's fantastic.

Kristen:

All right.

Kristen:

So we'll dive into the financial stuff now.

Kristen:

So what do you two feel like is the biggest mistake that you ever

Kristen:

made while you were growing your business or trying to navigate,

Kristen:

your finances, what was the biggest.

Kristen:

Blunder or mistake.

Sydney:

Or learning experience, too.

Kristen:

experience.

Kristen:

That's a good way to put it.

Raquel:

Thinking that we had to do all of it was a huge mistake, not a mistake,

Raquel:

but it was, we learned from it that we can't do it all and delegating things,

Raquel:

uh, to assistants, to growing the team to other artists that are very talented.

Raquel:

Has been key in the growth of Glam2Go, but in the beginning, not understanding

Raquel:

that, that like we don't have to do everything, that there's no, you're worth.

Raquel:

that can do the bookkeeping that would literally, I would cry over

Raquel:

because I didn't understand it.

Raquel:

I've hated taxes.

Raquel:

I've hated it.

Raquel:

I mean,

Anika:

everybody does, right?

Anika:

But

Raquel:

finances, it's just like, not my thing in college.

Raquel:

All of those classes were like, not good for me.

Raquel:

I passed, but like going back and then doing, I remember I'd be

Raquel:

like, I don't know what I'm doing.

Raquel:

I don't know what this is.

Raquel:

Our accountant, You know, would call me and he'd laugh at me and it was like

Raquel:

when he's his, he called me still when he calls me, I like cry, but it's like

Raquel:

PTSD, but I'd be like, I don't know.

Raquel:

And he's like, well, what is this?

Raquel:

I'm like, I don't know.

Raquel:

And I still sometimes go back to Sydney, but having people that know, know their

Raquel:

part, it's just like someone asking to do their makeup a certain way or

Raquel:

doing their professional bridal makeup.

Raquel:

And they're not knowing as much as I know, you know, they hire me.

Raquel:

That's why they hire us.

Raquel:

Yeah.

Raquel:

It's the same thing.

Raquel:

So learning that we have, stick to what you're good at.

Raquel:

Yeah.

Raquel:

And that there are resources out there that you can use that make things easier.

Raquel:

It's just,

Anika:

yeah.

Anika:

And as you're growing your business and making more money or putting your money

Anika:

back into your business, you're able to.

Anika:

You know, take your funds and put them to things that we just don't,

Anika:

point blank, we don't want to do it.

Anika:

Right?

Anika:

Like we're not in the, we're not in the finances.

Anika:

Oh, I hate it.

Anika:

We hate it.

Anika:

So stick to what you're good at.

Anika:

And we outsource that.

Anika:

We're, we're creatives.

Anika:

So we want to do what we love and grow the business creatively.

Anika:

And that's why we.

Anika:

You know, reach out to Sydney to help us with all our

Anika:

bookkeeping to keep us on track.

Anika:

So we can be creative

Sydney:

Yeah,

Anika:

in a smart way.

Sydney:

Absolutely.

Sydney:

Yeah, I think that's one of the biggest things, especially whenever you're trying

Sydney:

to be lean when you're first starting.

Sydney:

If you're not getting a big investment from somebody, you're

Sydney:

building it from the ground up.

Sydney:

You're, you're starting it as a hobby.

Sydney:

You're starting it as somebody asked you for a favor.

Sydney:

You're starting it even with the business mindset, but you're not

Sydney:

getting a massive investment.

Sydney:

You're not.

Sydney:

You know, it's going to be your livelihood.

Sydney:

You're thinking about it from a lean perspective.

Sydney:

It's really hard to turn off that.

Sydney:

You don't want to spend too much money, but you need to spend money.

Sydney:

And then it's like, well, is this the right money to spend?

Sydney:

Is this the right place to spend?

Sydney:

Like, what's the most cost effective like bang for my buck here.

Sydney:

And it's a really tough decision.

Sydney:

So like trusting your gut is huge with that too.

Raquel:

Especially, I know it was hard for me to let go of.

Raquel:

So we have an assistant, Sam, who does all of the scheduling now.

Raquel:

And that's what I did.

Raquel:

I still do some, but I did all of it.

Raquel:

And I couldn't imagine not doing it.

Raquel:

And then I was like, well, then I'll have to pay someone to do it.

Raquel:

That's just money that I could have.

Raquel:

Why would I do that?

Raquel:

And then I was like, I couldn't do it.

Raquel:

I literally was spending six hours at night doing all of this after

Raquel:

work and putting her and doing it.

Raquel:

I don't even, now I don't have any time.

Raquel:

I don't know how I did that before.

Raquel:

And it's so worth it.

Raquel:

Like

Anika:

that's putting, being able to let go a little bit, letting go of the reins

Raquel:

a little,

Anika:

let go and training people.

Anika:

Right.

Anika:

So it's like that hurdle of training and.

Anika:

Teaching them what is just embedded in your brain and that is so secondhand

Anika:

to you is really hard, but it pays off so much in the long run.

Anika:

With the right people, I think.

Anika:

With the right people, absolutely.

Raquel:

That you just got to let go a little bit.

Raquel:

Yeah, I'm sure I already love Kristen, but I'm sure having Kristen, Sydney, is like

Sydney:

life changing.

Raquel:

tell.

Raquel:

Life changing the best.

Raquel:

She's like, I'll do it.

Sydney:

Yeah, I, I, one hundred percent, like Kristen is like my Adderall in human

Sydney:

form, like, literally, like, the thing that I'm like, God, I can't do that.

Sydney:

God, I can't do that.

Sydney:

I'm like, Hey, Kristen

Raquel:

Forward.

Kristen:

thing I've ever done for Sydney is for a while I would

Kristen:

set my alarm for 9am and then I would text her, take your meds.

Sydney:

Yeah.

Kristen:

I would be driving my kids to preschool and my alarm

Kristen:

would go off and I'd be like, we're going to message Sydney.

Kristen:

And they would yell from the backseat, take your meds.

Sydney:

Yep.

Sydney:

Take your Adderall.

Sydney:

You need to

Kristen:

take your Adderall, let's get this day going.

Sydney:

Yep.

Sydney:

I was in such a, what?

Anika:

I said that's amazing.

Sydney:

Yeah, I was in such a spot that, like, I couldn't even remember to do that.

Sydney:

I could not remember to do it.

Sydney:

I had no, like, not no organizational cause I had a lot of organizational

Sydney:

because I was managing so many things, but then the stuff that was going

Sydney:

to help me, I couldn't do, you know?

Sydney:

So outsourcing some of that to just the even reminders of just

Sydney:

like helping me with my life.

Kristen:

But I think when you're a business owner and you are juggling so

Kristen:

many things, like you put yourself last every time because you're just like,

Kristen:

I got to, I got to service my clients.

Kristen:

I have to service my employees.

Kristen:

I have to be the best of the best for everybody else.

Kristen:

And then you go to bed at night and you're like, what did I do for myself today?

Kristen:

So that's why you have me, Syd.

Sydney:

And I appreciate you more than anything.

Sydney:

I mean,

Kristen:

I appreciate you, friend.

Sydney:

And I, I know whenever we kind of talked and like looking at the form

Sydney:

that you guys have kind of like filled out for some of our questions and stuff,

Sydney:

like hiring an assistant, I just think is such an incredible tool for you as

Sydney:

a business owner is you know, one of the books that I was have read in the

Sydney:

past talks about outsourcing things.

Sydney:

And if you can outsource things for like a fourth of what your hourly rate

Sydney:

is, like 25 percent of your hourly rate, You shouldn't even hesitate.

Sydney:

So if you're calculating out your hourly rate, and it's coming out to

Sydney:

be, you know, a hundred dollars an hour, and you can outsource it for

Sydney:

25 dollars an hour, which is a really good rate, but you as a business owner,

Sydney:

probably at a, a really hefty rate, you know, your time is so valuable.

Sydney:

So if you outsource it for 25%, and it's even less than that in

Sydney:

certain cases, At a minimum 25%, it should just be like, no brainer.

Sydney:

Get it off your plate.

Sydney:

Like get it out there.

Sydney:

Don't do it.

Sydney:

It's not worth your time.

Kristen:

Was it hard for you to find people to trust?

Kristen:

Like I know we talked about before we started, your values as business owners.

Kristen:

Was it hard to find people that fit?

Raquel:

Yes and no.

Raquel:

We have a lot of our girls that work for us are, recommended from

Raquel:

somebody that we already hired.

Raquel:

So they are already like minded.

Sydney:

Mm hmm.

Raquel:

Our assistant, Sam, she was one of our hair stylists and

Raquel:

she's a little younger, just driven.

Raquel:

Yeah.

Raquel:

Great personality, great morals, just an awesome person and wants

Raquel:

more and wanted more, but she didn't want to leave Glam2Go.

Raquel:

She's like, pretty much like, I can't afford my life with just

Raquel:

doing some hair every other weekend or whatever she was doing.

Raquel:

And so we decided that she was the best pick for a position.

Raquel:

And now, I mean, I was just talking to her last night, she's had a baby

Raquel:

and so life has been changing for her.

Raquel:

And, you know, I kind of let her know that things are just on the up and up

Raquel:

and we're just going to want more from her and expect more and if she's up for

Raquel:

the challenge and she's like, plan to go for life, baby, you know, like amazing

Raquel:

to hear and she has this new voice probably like what the heck am I doing?

Raquel:

But she like still loves her job and yeah I mean we do find these

Raquel:

like great people every time we hire someone new that's amazing.

Raquel:

I'm like

Anika:

Yes, I think we hire for personality a million percent and their

Anika:

like what type of person they are.

Anika:

Morals.

Anika:

And then we can teach the skill.

Anika:

We can teach them how, you know, Raquel can teach them makeup and do classes

Anika:

and I can take, teach them hair.

Anika:

But I think what we look for in like our interview process and when

Anika:

people come to us like, and DM us all the time, like, we want to work

Anika:

for you like we truly we guard our girls and our family very tightly.

Anika:

So if you're not going to like fit in or mesh or be nice, if you're

Anika:

not a nice person, like we just, we can't cause it affects the team.

Anika:

It affects us.

Anika:

It affects our brands that we've worked, you know, Raquel and I

Anika:

have worked so hard for that.

Anika:

We just can't afford to do that.

Anika:

So we hire for personality and then the skill will come.

Anika:

We're pretty lucky.

Anika:

Like, we've been pretty lucky.

Sydney:

It's awesome.

Sydney:

That's awesome.

Sydney:

I mean, it does.

Sydney:

I mean, when you hire for personality, I agree with you.

Sydney:

You can teach, you can teach the skill.

Sydney:

You know, you can, you can pay for the course.

Sydney:

You can pay for the class.

Sydney:

You can pay for the training.

Sydney:

You can't pay for the personality.

Raquel:

Yeah.

Sydney:

Yeah.

Raquel:

Reliability is really clutch in, for Glam2Go.

Raquel:

Travel.

Raquel:

We can't, yeah, for travel and for the studio, but travel is

Raquel:

like, we cannot miss a wedding.

Sydney:

Yeah.

Kristen:

Yeah.

Raquel:

We're not.

Raquel:

So, we've had rare instances, I can probably count on one hand, where

Raquel:

someone does not come to a wedding, but overall, it's why we have a big

Raquel:

team is because, okay, if there's an emergency, then somebody else can fill in.

Raquel:

But it is like you, this is your wedding.

Raquel:

That's what like the girls know.

Raquel:

This is not, this is not their wedding.

Raquel:

This is your wedding.

Raquel:

You cannot miss this.

Raquel:

You cannot not show up.

Raquel:

Hair and makeup can't not show up.

Raquel:

Can you imagine?

Raquel:

And

Sydney:

I

Raquel:

getting

Sydney:

can imagine, but also

Raquel:

if anyone from hair and makeup is listening to this, I don't know what's

Raquel:

going on in our industry, but people aren't getting back to their clients.

Raquel:

They're ghosting them.

Raquel:

And that's like terrible.

Anika:

Yeah.

Anika:

Cause you're giving, you're, you're giving a sour taste of

Anika:

all hair and makeup artists.

Anika:

They think that

Raquel:

it's like going to be, it's going to happen with everybody and it

Raquel:

never will happen with Glam2Go ever.

Raquel:

So when someone begs me to be available, we like make it work.

Raquel:

Cause I feel so bad for people that their hairstylist goes to them

Raquel:

and their wedding's in a month.

Anika:

What you going to do?

Sydney:

god.

Raquel:

Yeah.

Sydney:

insane.

Sydney:

That's insane.

Raquel:

crazy.

Raquel:

I don't know.

Raquel:

I don't know what happens if people just decide they don't want

Raquel:

to do it or whatever, but yeah.

Raquel:

I've been a ton

Anika:

last year too.

Raquel:

This year has happened even more.

Raquel:

This year has been wild.

Sydney:

Wow.

Sydney:

That's nuts.

Sydney:

I mean, are you getting like a reason why?

Sydney:

Or are people just like, like,

Raquel:

No, they're just literally ghosting them.

Sydney:

god, that's horrible.

Raquel:

mean, it's like kind of good for us, but because we never do that.

Sydney:

Yeah.

Raquel:

But

Sydney:

Wow.

Raquel:

crazy.

Raquel:

So if you're in the industry, don't do that.

Raquel:

And then you'll be successful.

Sydney:

Absolutely.

Sydney:

Yeah, absolutely.

Sydney:

So I have a, I have a fun question.

Sydney:

So this is, this is one of my, my favorite ones that to talk about.

Sydney:

Cause you know, it's kind of like the goal of the podcast is

Sydney:

reaching our sexy money goals.

Sydney:

So what is your sexy money goal right now?

Anika:

Our sexy money goal.

Anika:

So Raquel and I would love to be able to buy a home in Florida.

Anika:

Actually right where Raquel got married, right?

Anika:

And be able to have it for our family and be able to just have like a

Anika:

home base and a vacation home and I don't do Glam2Go retreats there.

Sydney:

Yeah.

Anika:

that would be our sexy money goal.

Raquel:

Definitely.

Sydney:

It's awesome.

Sydney:

That's awesome.

Sydney:

Yeah.

Kristen:

As I'm listening to my kids scream outside the store, I'm like, I

Kristen:

need to go to a Florida home by myself.

Kristen:

Like, can I climb out this window?

Kristen:

I'm going to drop down into the bushes and just drive to the airport.

Sydney:

You don't need a

Anika:

They're not that loud.

Raquel:

It's just mom.

Raquel:

It's

Kristen:

Oh my god, it sounds like they're being tortured.

Kristen:

I'm sorry.

Sydney:

You can't, I can't hear them at all, so you're good.

Kristen:

Great.

Kristen:

I'll drive to your house next week.

Kristen:

We can just do it from there.

Kristen:

Anyways.

Kristen:

Yeah, that's awesome.

Kristen:

So how far away do you feel like you are from your

Anika:

I don't know, ask Sydney.

Kristen:

Sydney, how far are they from their sexy money goal?

Sydney:

The business is doing great.

Sydney:

We just put it into action.

Sydney:

I guess it probably depends on, uh, there's a lot of variables to the house.

Sydney:

How close to the water do we want to be?

Kristen:

Very close.

Sydney:

There's a, there's a couple variables that we could look at, but yeah,

Sydney:

I mean, we can, we can plan it all out and, you know, to go with that, anybody

Sydney:

else that's looking to, to plan their sexy money to go and to like get it, you know,

Sydney:

pen to paper, Like make a budget for it.

Sydney:

What's the, you know, what's the purchase price of the house?

Sydney:

What's the down payment?

Sydney:

You can use it as an Airbnb, so you can get rental income off for a little bit.

Sydney:

You don't have to do it forever, but is that something you'd be interested in?

Sydney:

And there's a lot of ways to get it faster than you think.

Sydney:

So we can absolutely plan

Raquel:

Stay tuned, next episode.

Raquel:

From the beach house.

Kristen:

that would be

Raquel:

With all four of you there.

Raquel:

No kids.

Sydney:

Oh my gosh.

Sydney:

And then we can have meetings there

Raquel:

Yes.

Sydney:

it's a business expense.

Kristen:

Yeah.

Raquel:

Love it.

Anika:

I will,

Sydney:

I think I do need my assistant

Kristen:

think you do.

Kristen:

I will carry your suitcase and your sunglasses.

Anika:

we request

Raquel:

the assistant.

Sydney:

You just carry my, uh, my vitamins and medicines, you know, it's

Anika:

Yeah.

Kristen:

so I'll just put them in your mouth, like, every couple hours.

Kristen:

Oh, God.

Kristen:

Okay.

Sydney:

that's awesome.

Sydney:

That's cool.

Sydney:

That is great.

Sydney:

So you have, do you guys have any recommendations or any advice that

Sydney:

you would give to new business owners or, or not necessarily new, but just

Sydney:

anybody that's looking for advice, what would be the advice you would give?

Sydney:

Doesn't have to be finance related, but if you have

Raquel:

would say to have courage, have courage and go for it.

Raquel:

I feel like maybe people get stuck and then quit.

Raquel:

And if it's something that you love, I say it every time I'm at a wedding

Raquel:

on a Saturday and they're like, don't you hate working on Saturdays?

Raquel:

I'm like, no, I've been doing it forever and I love it.

Raquel:

I love what I do.

Raquel:

So, nope.

Raquel:

I love being there.

Raquel:

most, if not all of our clients are so spectacular that it's so exciting.

Raquel:

Like, I feel like I'm getting married.

Raquel:

Like, that's why when I got married, I was like, I don't need the big thing.

Raquel:

Cause I do it every week.

Raquel:

Cause it was just, that's how I feel.

Raquel:

I feel like we're a part of it.

Raquel:

So that's special.

Raquel:

Yeah.

Raquel:

Go for it.

Raquel:

I would just say, go for it.

Raquel:

If it's something that you really want, that you have passion

Raquel:

for, that you love, Go for it.

Raquel:

That would be my advice.

Raquel:

And we still work our asses off.

Raquel:

We still, every day, you know, we're going on a podcast.

Raquel:

What, what the heck is this podcast about?

Sydney:

Yep.

Sydney:

Love it.

Raquel:

love it.

Raquel:

Keep going,

Anika:

do things, go to everything, go to every networking event, say yes to things.

Anika:

Raquel and I said yes to everything.

Anika:

And we did a ton of stuff.

Anika:

I mean, I don't know if this is the best advice, but like for free.

Anika:

Right.

Anika:

If it's an opportunity and they're asking you to come, you do it, you make it work.

Anika:

And I think owning your owning a business, like you have a

Anika:

lot of days where you're like,

Anika:

is it worth it?

Anika:

Like you have a lot of hard days, but you just got to go to sleep and

Anika:

wake up the next day and start fresh.

Anika:

And you know, you're controlling your own destiny, which I think

Anika:

is like the most amazing thing that you can do in your life.

Raquel:

Your

Sydney:

I love it.

Sydney:

Yes.

Sydney:

I love it.

Kristen:

It's

Raquel:

Can we go this way?

Anika:

Yeah, keep texting.

Anika:

Online.

Anika:

Just laugh at all

Kristen:

We do laugh a lot.

Kristen:

It's like hysterical laughing, like where you cry a little bit

Kristen:

and then you're just like, okay.

Sydney:

Makes it fun.

Sydney:

I mean, that's what makes it all worth it.

Sydney:

It really does.

Sydney:

If you can't find the joy in it and you can't be lit up by what

Sydney:

you're doing, there are so many other things out there that you can.

Raquel:

Correct.

Sydney:

Yeah.

Sydney:

Yeah.

Sydney:

And you can see that you guys really enjoy what you're doing.

Sydney:

And thank you for taking more time out of your evening to be with us and to

Raquel:

we got to hang

Sydney:

share your story.

Sydney:

And it's awesome.

Sydney:

I mean, we're really excited to have you guys on the podcast and really

Sydney:

excited to work with you both.

Sydney:

And, and truly like it's, it's such a joy.

Sydney:

You can tell what you guys are doing is important to you and that your

Sydney:

clients love it too and love you guys.

Sydney:

So, so do your service providers.

Kristen:

I just met you and I love you both.

Anika:

You're so funny, I want to hang.

Anika:

There

Kristen:

makeup on people because that's how I fall asleep at night.

Kristen:

I get on Instagram and I watch people cut hair and do makeup

Kristen:

and it makes me like calm.

Anika:

you go.

Kristen:

So that's super weird.

Kristen:

Anyways, if people that are listening want to find you, where

Kristen:

can they find you on Instagram?

Anika:

So they can find us at underscore, underscore, glam2go, underscore.

Anika:

And then for studio, it's at glam2go, studio.

Raquel:

And the studio is a full service hair salon.

Raquel:

So we don't, we didn't talk much about that, but we do any type of hair you want.

Raquel:

We do waxing.

Raquel:

We do brow laminations.

Raquel:

We give the best shampoo and blow dry you'll ever have.

Raquel:

You don't have to go to a head spa, come to Glam2Go and you'll get the

Raquel:

best head massage of your life.

Raquel:

Oh,

Sydney:

on, yeah.

Sydney:

Are you guys available,

Kristen:

brain hurts.

Kristen:

Can I go?

Anika:

over.

Sydney:

I don't have hot water at this house yet, so I might need

Kristen:

You need a scalp massage.

Kristen:

I mean, I'll do it, but I feel like we would do it better.

Sydney:

That is awesome.

Kristen:

I love you guys.

Kristen:

That was so much fun.

Kristen:

Thank you.

Kristen:

Are

Raquel:

you guys.

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