Employee complaints can reveal a lot about the people in your team and the values they hold.

Complaints are unavoidable, and people want to be heard. As HR, you have to ensure you create an environment where people feel safe enough to make complaints. However, it also means having the right managers in place who can implement practical solutions to help employees address their concerns. It’s also necessary to address complaints quickly and correctly to promote job satisfaction and better productivity.

Remember, complaints are an opportunity for growth and positive change. In this episode, we'll show you how to handle them.

Here are the highlights:

(05:46) Encourage open communication channels. 

(16:33) As HR, you also need to determine, 'What does a good manager in my organisation look like?'

(19:00) Being a nice person is not a skill set; that's a personality!

(21:43) You should only succeed when your employees do.

(27:09) What are the things that your manager ought to be doing to ensure that you're reducing any toxicity that is building?

(29:39) By understanding the different types of complaints and how those can be appropriately handled, then you can build trust!

Links: Aurora Executive Roundtable https://forms.office.com/e/32UN0mQAeY 

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