...and now for another Human Factors Minute!

The Clinical Human Factors Group is a charity that works with healthcare professionals, managers and service-users partnering with experts in Human Factors from healthcare and other industries to campaign for change in the National health service and healthcare.

Their vision is of a healthcare system that places an understanding of Human Factors at the heart of improving clinical, managerial and organisational practice, leading to significant improvements in safety, efficiency and effectiveness.

Their mission is to Design for safety by Embedding Human Factors science into procurement, design and delivery of care.

The Clinical Human Factors Group influences national policy by raising awareness and putting Human Factors on the agenda among politicians, policy makers, Royal Colleges, regulators, and healthcare.

For more information on Customer Experience and the metrics used, visit CHFG.org

This has been another Human Factors Minute!

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