If you're in Financial Services, you know who Brett King is. Aside from being the Founder and Executive Chairman of Moven, an innovative platform that blends predictive analytics and behavioral science to help banks and non-banks better serve customers, Brett is a futurist and and speaker, an International Bestselling Author, and media personality.

Brett sat down with us to talk about technology's impact on the customer experience in financial services, where the tech is today & where it's going 10-20 years out, and why first-principle thinking is helping new entrants change the game. You'll also learn about financial services and tech in Asia, and how far ahead they are relative to the U.S.

Brett's book, Banking 4.0, is an amazing read for anyone inside or outside of Financial Services, and his radio show and podcast, Breaking Banks, is the #1 show on FinTech with 7 million listeners across 180 countries (a boy can dream).

Brett has been a hero of mine for a long time, and I've stolen more ideas from him than I can remember. It was truly an honor to have him on the show!