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Process Driven: Stop Restarting Jobs [AW 108]
Episode 1084th June 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:23:39

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Guest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time.

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Lorenzo Pellicciotta, President, CarStar, 2 locations Oakville, Ontario. Listen to Lorenzo's previous episodes HERE

Key Talking Points

  • 1991 at 25 years old- worked at import dealerships, wanted to own his own business with anything (tool distributor, pizza, subs). 
  • Purchased collision business- took a financial loss in beginning going from technician to owner
  • Your vision will change- push and change your goals as time goes on. Learn from your mistakes and others. 
  • Processes and procedures- capturing the disablement, ordering parts 1 time, when parts arrive the job starts and is completed. Eliminate second run-throughs. Uses pictures of what equipment should look like when it is put away. 
  • Release meetings- 10 minute meetings, multiple times a day to keep everyone on the same page 

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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at