Join Elzie and Jene Liddell in this insightful micro-episode as they unravel the significance of systems and processes in enhancing business efficiency. Elzie kicks off the discussion by emphasizing the need for business owners to embrace structured systems.

Jene sheds light on a common issue—customer complaints often stem from inefficient processes. She advocates for a strategic approach, starting with setting clear goals, whether related to time or finances. Jene also guides listeners through the essential steps of breaking down these goals into manageable tasks, streamlining processes, and identifying key players to optimize efficiency.

Tune in to discover actionable insights on goal-setting, streamlining processes, and the transformative impact these practices can have on the overall effectiveness of your business operations. Learn how a strategic mindset can pave the way for a streamlined and customer-centric business approach.

Episode Highlight:

01:33 - When you get a customer complaint, it usually has to do with a process, like you didn't do something efficiently, you didn't return this item, this item was faulty, something like that. Or this service - this service took too long, I booked my appointment, my time got taken, something like that. So, anytime there's a complaint, it has to do with the process. And people just try to be like, "Okay, we'll give you a credit, we'll give you this, we give you that." But they never really look at what is the real problem. The problem is in the process. It's how we're doing things. Because if we were doing things the right way, this wouldn't have happened, basically.

Let's Connect!

Connect with me on Linkedin

Support the show

💲Support the show with a one-time tip or monthly subscription.

Take the 7 Day Mastery Challenge

The 7-Day Mastery Challenge is a powerful, transformative journey designed for purpose-driven entrepreneurs ready to unlock their full potential. Inspired by the core principles of the book Flame Starter, this challenge will guide you through seven days of intentional growth and self-discovery.

Each day, you’ll receive an actionable email that dives into a key mastery concept, offering practical steps and insights to help you:

• Master Yourself: Develop clarity, discipline, and focus in your personal and professional life.
• Master Your Purpose: Align your goals with your higher purpose and begin living with intention.

The challenge concludes with a call-to-action to deepen your growth by owning your copy of Flame Starter, so you can continue your mastery journey with confidence.

Join the 7-Day Mastery Challenge and take the first step towards mastering yourself and mastering your purpose.

Take the Challenge

Contact Jene Liddell

LinkedIn

Website