Josh Block joins me, Jaclyn Strominger, to discuss his newly released book, "People Matter at Work." We dive into the crucial idea that people truly are at the heart of successful organizations. Josh shares how his company's mission to prioritize people has transformed their workplace culture and driven significant growth. With insights drawn from his journey, he emphasizes the balance between nurturing individual potential and achieving organizational performance. We explore leadership strategies that empower teams and make work a place of opportunity and fulfillment. Tune in for a thought-provoking conversation about the impact of leadership on both people and business success! Jaclyn Strominger welcomes Josh Block to Unstoppable Success, where the conversation dives into the impactful philosophy behind his newly released book, People Matter at Work. Josh shares his experiences leading Block Imaging and how the core mission of placing people at the forefront has shaped not only the culture of his organization but also the success it has achieved over the years. He recounts the transition from a complex mission statement to a simple yet profound one: 'People Matter.' This change has united the team, especially during challenging times like the pandemic, reinforcing the belief that fostering a caring environment leads to both employee satisfaction and business success. Throughout the episode, Josh emphasizes the importance of balancing accountability and care in leadership. Drawing parallels with parenting, he highlights that while it’s crucial to nurture team members, it’s equally important to hold them accountable for their performance. He encourages leaders to believe in their team's potential and to create opportunities for them to excel. This approach not only cultivates a thriving team culture but also enhances the organization’s ability to serve its clients effectively. As the discussion unfolds, listeners are treated to practical insights about hiring processes, character assessments, and the necessity of having difficult conversations with team members who may not align with the company’s values. Josh's candid reflections on leadership and the journey of writing his book provide valuable takeaways for anyone looking to enhance their leadership skills and create a positive workplace culture. In a world where work can often feel like a chore, Josh's vision is to transform it into a fulfilling experience that resonates beyond the workplace, ultimately benefiting families and communities. His story is a testament to the idea that when we invest in people, we cultivate a culture of care that can lead to unstoppable success.

Takeaways:

1. Josh Block emphasizes that the core belief of 'People Matter' has profoundly shaped their company culture and success.
2. Leadership involves balancing care for employees with accountability for performance, much like parenting.
3. Successful organizations create environments where team members feel empowered to contribute and innovate.
4. Hiring processes should focus on character, chemistry, and competency to ensure a good fit with company values.
5. A culture that treats employees like owners can lead to increased motivation and performance.
6. Josh's journey from sales rep to president highlights the importance of adaptability and support in leadership.

Connect with Josh Block:

1. peoplematteratwork.com
2. Get the Book People Matter @ Work
3. Linked in https://www.linkedin.com/in/joshblock1/

Companies mentioned in this episode:

1. Block Imaging
2. Cube Mobile Imaging
3. People Matter at Work
4. Leadership and Self Deception

Jaclyn Strominger is a leadership strategist, master connector, and co-author of Charting True North. She helps entrepreneurs, executives, and high achievers build powerful Relationship Capital to grow their influence, opportunities, and impact.

Connect with Jaclyn:

Skool Community: https://www.skool.com/unstoppable-success-9143/about

LinkedIn: https://www.linkedin.com/in/jaclynstrominger

Website: https://jaclynstrominger.com

Book – Charting True North:https://amzn.to/4jzYoJv

Well, hello, everybody, and welcome to another amazing episode of Unstoppable Success.

This is the podcast where we hear from amazing leaders and people in industry, where they get to share all their insights, their tips, their tricks on how they had unstoppable success.

I am your host, Jacqueline Strominger, and today I get to welcome to the show Josh Black.

Now, let me tell you a little bit about Josh.

First and foremost, he is a newly appointed author.

He has written a book, People Matter at Work.

He's the executive advisor at Block Imaging.

He's also the founder of Cube Mobile Imaging, and he actually spends every opportunity he has leading Block Imaging and the team to serve customers around the world with outstanding refurbished radiology equipment, parts, and service and solutions.

He's deeply passionate, and this is the part where the people matter.

He's deeply, deeply passionate about his team and the opportunities they have to influence one another, their industry, customers, their patients, and the world at large.

So, Josh, welcome to Unstoppable Success.

Thank you so much for having me.

It's good to be with you, Jacqueline.

Yeah, great to be here.

All right, so first of all, I love the title People Matter, because I feel like I talk about people all the time, and knowing our values and leadership is so, so important to have the people portion of it.

So please tell us, like, how you came to People Matter.

It has been our company's mission for almost 15 years.

And so, in a word, even though a lot has changed in the last 15 years, the divide, right, Arguing over every possible topic under the sun.

And I just.

We have a lot of shirts that say People Matter.

So I'm wearing People Matter clothing all the time.

And one of the things I love about the phrase is it's deeply meaningful and it's heavily uniting.

Like, when people see that, very rarely are they like, oh, I totally disagree.

Right.

Is that we.

We, most of us are many or all of us believe that people matter.

So it's been our mission and ultimately became the title of the book.

So did it always.

Was it always that way?

No.

There was.

And then it flows out of our belief that People Matter leads us to create a thriving team culture that serves healthcare providers in providing a second chance at life for equipment and Ultimately for patients.

So I really.

I love that you made that transition.

What did it do for the team?

You know, I think it.

It was more importantly than what it did for the team, which, of course, has become very meaningful over time.

It was authentic to who I was.

Right.

Is that I think when we're designing organizational identities and missions and values, people, like, tend to go seek after something that sounds pretty or nice or it looks good on a wall.

And I really like what squeezes out of you.

Like.

Like, if we were to.

If we were to cut you, what would you bleed?

And so for me, what did you do for the team?

It.

It united, especially as we went through some difficult elections and Covid and things like that we anchored in on people matter.

But I would say that it was just an accurate reflection of who I wanted to be as a leader.

Yeah.

So I really.

I really love that saying that, you know, that people matter.

One of the biggest things that I feel like with leadership is that.

That not everybody gets that.

Like, it's either.

It's either all about the results and they forget about the people.

So how do you balance the two?

Yeah, I think of it through the lens of parenting a lot is if I said, hey, should I care for my kids or should I hold them accountable to grades and performance?

Anyone would say both are really important.

Like, no kid who we just put unlimited pressure on and drive them towards success, success indefinitely, that kid's not going to be a well rounded, secure person.

And then if all we do is care for the.

The child and we don't actually hold them accountable to any level of performance or growth, reading or math or whatever, you'd say, well, that person's not going to be well rounded in the sense that they're not going to grow into a functioning adult.

And so when I think about it, I think of, like, care for the person.

And part of caring for a person, including that child example, is actually inviting them into the fullest version of themselves.

Caring for them doesn't mean making a job that's really easy and boring for them.

It actually means like, hey, we think you're immensely capable.

And the best people who work on our teams actually want to be pushed to become more than they ever dreamed of becoming.

Right.

So that's a.

That's a real want to kind of think right there for a minute, you know, helping people become more than what, you know, than what they almost, like, believe in themselves.

Sure.

Them have that unstoppable success.

So are there things that you have put in place within your company that helps you decide or see where people could go or help.

Where you could help your team cast a vision for themselves.

Yeah, it starts with belief, right?

What do we believe about our people?

And then from there it becomes a vision.

And many of us, I don't know how much clear of a vision we had in our 20s, but this idea of we were actually having an exercise and my dad started it, and we've done it quite a few times over the years where we've had someone who was immensely talented, and yet as we were growing, there was more role specificity.

And so we'd actually give them a blank sheet of paper and say, we what's the ideal role for you in this organization?

And they would map it out themselves.

And it's a very cool exercise.

Not everybody can do that in every situation.

But when you're growing really fast, you do need people to move into those sorts of exercises.

So that's one of the things that we did.

But overall, it's this belief that someone can become more capable than they are today, bring more value to the organization than they do today, and to journey with them in really that Venn diagram of what does the organization need and where is that person?

Really skilled and ideally passionate as well.

So how does this.

How does this people matter and how does it kind of work into your hiring process?

Yeah, it's pretty central.

So for us, the organizational identity is very public.

So it's our hope our industry people know who block imaging is.

Our team obviously recommends people to come join our organization.

And so the organizational identity is the first step.

This is who we are.

This is what we stand for.

If you're really hook, line and sinker, this is who you want to be, then we hope you thrive here.

And we hope you join the company.

If you don't care about people, integrity, together, transparent, thoughtful, honor, all of these words in our organizational identity, we hope that you work somewhere else and you have a great time.

And so I think the organizational identity is that magnet that either pulls or repels.

And then in the hiring process, we're really looking through the lens of the three Cs is character.

Do we think that this person, from their resume to when they say something and they do something, that there's alignment in their character, they're an honest person.

Then we have chemistry, which is we think that they work well with others and they're a good fit within our culture.

And then the last is competency, that they're immensely capable, not just in the role that they're applying for, but they have, they have growth potential.

Yeah.

Right.

So, so I love this because, you know, one of the big things that we talk a lot about, you know, here at it's, it's knowing your values.

And values are the key core to, I believe, you know, everything.

So speaking of that, then when people come in, do you have them almost do like a values assessment?

So we do some testing.

When they join the organization, we have quite a few interviews.

So the interview is a conversation with a number of people at various levels, starting with HR and ending with the executive leaders.

But I would say that one, when you put your organizational identity out there, it is very self selecting in some ways.

Right.

Like if all you care about is running over the backs, if you don't want to be a part of a helpful organization and you don't care about people, it's.

So the organizational identity does some of that.

And then Block University, everyone who joins the team goes through three sessions with a couple of our leaders where we walk through our history and culture and values and strategy and those sorts of things.

And then you read a book called Leadership and Self Deception.

And it's the only book we have our entire company read.

And it talks about how we see and approach people.

And it's one of those things that by that point, if you feel like, boy, this is not the place for me, we really try to make it super self evident so that we're inviting people who are a good fit in alignment with our culture and values.

So now is everybody going to be reading People matter.

People matter at work.

Yeah.

I certainly wouldn't force everybody in the organization to read my own book.

Leadership and Self Deception.

We, we just believe does an incredible job of kind of clarifying how you see people.

And one of my favorite things in Block U is we ask people what's different about Block?

You've been here four weeks or eight weeks or whatever, what's different?

And well, the answers have some variety and lots of similarity.

One of my favorites is the word helpful is almost every time people just say, wow, people.

The leaders are really accessible and the leaders are really helpful.

It's not one of our values, but it's one of my favorite, favorite, like accidental values of the culture we've created.

Yeah.

So what's your hope with People matter at work?

Yeah.

I was 29 years old, $30 million organization, and I went from sales rep on Friday to president on Monday.

Two brothers older than me, one brother younger than me.

So we had a.

It was a family enterprise and it was my, oh my leadership moment.

And when you don't know anything about anything or you know very little about what you need to be present of the organization, I came across a book called the Five Dysfunctions, and Patrick Lencioni's expose on culture and teamwork and organizational health just blew my mind.

It was the perfect book for where I was in my life.

And so when I think about the dream for People Matter at work, what it's not is, and I've heard this quite a bit since it came out a week ago, is, oh, I've got to give this to my jerk boss.

And it's like, sorry, that's really not what this is for.

That's.

That's a manipulative technique to just give people handholds to get people to do what they want.

This is really for the leader who cares.

And yet they maybe weren't fully developed as a leader.

They went to school for accounting, and then they got tapped on the shoulder and became a leader.

And this is to equip, encourage and empower them to express their care in meaningful and tangible ways.

And so my, my hope.

Okay, so now I'm really curious.

How were you thrown into that?

Yeah, so I.

Family emergency situation.

So on a Thursday, had a conversation with my dad.

On a Friday, found out which I share in.

People matter at work.

Spoiler alert is that I found out from a president of our subsidiary that my dad was going to be stepping down and putting me in the presidency.

It on Monday.

And so Monday we gathered the entire company.

There were 40 to 50 people at the time.

And my dad made an announcement and I made a speech and we were off and running.

Okay.

But there's a.

So now I'm going to ask a couple of questions and I. Hopefully you don't mind it being too personal.

Sure.

How did that, how did you work with that with your family?

That's like some interesting dynamic.

I mean, was that part of the plan?

Like, did you, you know, you obviously didn't.

Seems like it was like a surprise.

I didn't know.

I was like, you were like the chosen person to become the president.

Yeah.

So on Sunday we had a family meeting and my dad shared what was going to take place to the entire family and my brothers.

I mean, each one of us had.

Has a different set of giftings.

Three of us are still at the company today, and one was here until just a few years ago.

And so, yeah, the four of us have worked really well together in our strengths and giftings.

And one of the things that we've tried to do for anyone who's a family business out there is, well, I led in many ways in the second generation.

And we have co presidents with Jason Crawford for 14 years.

I went to high school with Jason.

We really tried to operate in our role, regardless of ownership, regardless of last name.

So operating within our strengths and acting just like anyone else at the company.

Well, they don't always treat us that way.

The hope was that we come into the office and we act just like our role would expect us to act even if we were working at a company that didn't have our last name on it.

Right.

So I really like.

I really like that.

And that actually, that's a skill.

So how did you help develop that skill?

Because not, you know, that's.

That's also a balance of.

Of culture too, you know.

Yeah.

I think it starts with humility.

I mean, one of the things I share in the.

In the acknowledgments to my brothers is that they've seen this business as a garden to cultivate, not a.

A mind to pull gold out of.

And so, yeah, I just think the humility and care for people, it's.

It flows from my mom.

I mean, my dad, of course, built the business from 0 to 30 million.

And my mom is one of the most incredible and most caring people you'll.

Persons you'll ever meet.

And so I think that her care just kind of flows through and led to my brother's choosing to support the company, regardless of the role that they were in.

Yeah.

So there's a couple things that also, that I think it's.

It's, you know, listeners, I want you to really think about this too, is that, you know, what Josh just said, you know, the humility, it's not, you know, and leading with what you do best, not, you know, kind of knowing your knowing to stay in your lane, so to speak, and count it, you know, you can stay in your lane, but you obviously need to rely on the other people and be able to rely on them.

You're not the expert at everything.

Right.

Sure.

Sure.

Right.

And that's what's hard about the total bummer for most leaders is what got you here won't get you there.

So, like, the fact that you were efficient and productive and crushed your tasks and, like, were amazing at a.

To do list.

And then the boss said to you, hey, you're going to now become a team leader, a manager, a director, or whatever it is.

Now all of a sudden, you're accomplishing things through other people rather than getting it all done yourself.

And that is.

It's troubling because again, what made me successful as a technician will not only not make me successful as a leader, it may harm my ability to succeed in accomplishing things through others.

And that's actually a really thing.

A key point too, is that you have to put the right person in the role.

They have to want it too.

You know, the salesperson, you went in sales, I mean, you became the president.

All of a sudden, you may have been like the best at sales.

Leading is different, totally different.

And I think that's where the challenge, of course, is.

If you hire people who you think you're better at than their job all the time, then we have a fundamental problem, right?

And the part, the gift of humility, that chapter and people matter at work, is this idea that there are people in our organization today and have been here a very long time that do things on a daily basis that I could not do in a lifetime.

I mean, fixing and repairing MRIs and repairing parts and disassembling systems and software integration and CRMs.

And so I just.

To me, that leader who says, oh, no, I don't know how to do that, I would say it's tremendous gift, actually rely on them.

Because lack of knowledge maybe sometimes allows you to ask better questions than when you know it all.

And so I have had a blast.

I think becoming president over 72 hours was a wild gift because I could not fake it.

I couldn't look at everything.

Oh, well, we got a master plan.

Don't worry, I'm here to, to save the day.

Instead, it was just like, we're gonna have to figure it out together.

You guys all know way more than I do, and so let's work together.

And so really, I, I would not have said it at the time, but 15 years later, I'd say, man, it was a real gift to not know as much as I didn't know.

And, but that's, but the key thing that you did is that you relied on other people.

You didn't come in with like a bull in a china shop, right?

So you, you said, let's do this together.

We need to work together on this.

Right?

You know, and you, you guys are all experts, you know, and that's like, you know, Dale Carnegie, you know, said this, and I Always.

I feel like I quote him all the time about this.

You know, hire people that are smarter than you so that you can lift them up and they can take your role.

You know, it's not whether or not they want to take your role, but hire people who are smarter than you or who know things that are different than you and lean on them.

Right.

If your load is getting heavier as a leader over the course of time, there's something wrong.

And it could be a function of growth, it could be a function of some other things.

But I would say I became.

I actually released the president title January 1st, became executive advisor.

And it is a funny feeling.

It's kind of like, wow, those 400 team members are doing it without my daily leadership.

And I would say there's a quote at the end of the book which is one of my favorites from Lao Tzu, who's a Chinese philosopher.

It says that when the task is done and the work is complete, the people will say, we did it ourselves.

Is that we should be working ourselves, whether it be out of a job or into our very narrow set of strengths and passions.

If it's getting heavier and we're doing more than ever before, there is something fundamentally wrong with either the team that we've hired or our approach to leadership.

Yeah, no, I.

Absolutely.

I love that.

I love.

That's a great.

It's a great quote.

You know, and it's, you know, whether you're talking about the team, the village, it does it.

People need to work together.

You know, it's that.

That saying, you know, a rising tide lifts all boats.

Right.

Yeah.

You know, to be that person to, to help other people rise up is so important.

So what's.

What's on your agenda next?

Yeah, so the book came out last Tuesday, and so right now, launching that.

And I continue to advise at Block Imaging and have an office here.

Here at headquarters.

Oversee cube mobile imaging, which is a mobile MRI and CT business.

But again, I'm going to be speaking, coaching and consulting in this people matter at Workspace.

But just with your last point, there's a TED talk by Benjamin Zander, and it's one of my favorite TED talks.

He's actually a composer and conductor, and what he says about leadership.

It's 20 minutes, one of my favorites.

But he basically says, like, the leader doesn't make a sound at an orchestra.

Right.

He relies on his power by making other people powerful.

It's.

It's gives me chills.

Is that.

That 20 minutes.

I'd highly recommend.

As far as Someone walking through what it is to make other people powerful so that we can make an incredible sound or music together.

It's just a different approach to leadership.

You know, I absolutely love that.

It's so true.

And it does give me chills when you're saying that too, because it is so true.

The conductor doesn't make a sound.

He's on.

And he says this.

He's on the front of the cd.

He stands and he, you know, whatever.

And actually his back is facing the audience.

Right.

He's the only one whose back is facing the audience.

And he knows what everybody is doing.

He knows where everyone's going, but he doesn't make a sound.

In the case of a classical music

orchestra, that is so true.

You know, I think about it, you know, of course, here in Reno, our.

One of our conductors for the Reno Phil, he does a holiday concert.

And he will actually.

He has a great voice.

He will actually sing.

Okay, but he's conducting.

But he's singing.

And it's.

It's actually, it's.

But that's the only time I've ever really seen or heard a conductor, you know, at an orchestra make some noise.

Right, right.

Yeah, but it's so true.

And that's actually the quintessential thing about leadership, which is basically, you are up there conducting people and you're getting.

You're bringing out the.

The best in people.

You're bringing, like, the high notes.

Right.

You're bringing out the good stuff and helping them all work together so that they actually can work together.

Yeah.

And again, you know, there's been some really great, you know, comments and talks about, you know, when.

When a team is aligned in their values, it's not about necessarily working people, you know, with fewer people and make.

And working them harder.

It's just that those fewer people are so excited to work together that they will rise up.

Yeah, they.

What happens in the we cycle, which is where we want to lead the shift from the me cycle to the we cycle, is people take ownership, they care about the outcome.

And while they may not own shares in the company, they may or may not.

Some of the people who've been here, like I think of Emily Jones, who's in the office next door 15 years, Chris Shirock, who's in office downs 20 years, some would dispute ownership.

And I'd say it has a huge impact on their life.

I mean, the trajectory of block imaging over the last 20 years has shifted from Chris coming for a summer landscaping job so he could go to Hollywood and go to film school.

Twenty years later, he's the vice president of health care solutions for us globally.

Right.

So, like, he's an owner.

It.

It has a significant impact on his life.

And so when you say, like, working people harder, who is going to bring their best?

Who fixes the roof at a property?

A renter or an owner?

An owner.

Who.

How do you drive rental cars?

Right.

An owner or a renter.

Right.

They treat things differently.

And so when we treat people like owners, some incredible things happen.

And I even think the next question that naturally comes up is, well, what do you do about the person in the orchestra who's not very good, who's ruining the concert because of their attitude or because of their skill?

And I'd say you have to take.

You have to address it.

The gap either has to close or they can't be part of the symphonic band.

Right.

And so, yeah, that's the question.

It's do we just, in a nice, kind people matter culture, do we just tolerate incompetence?

And the answer is absolutely not.

So here's a question on that, though.

So if somebody is sort of subpar or they are that disgruntled person, is it, you know, is it working with them to find out where they fit best?

Is it like a different department or is it like, three strikes are out?

Yeah.

So for us, I shared those three Cs earlier.

We don't try to teach character here.

Like, it's very possible.

And I know this is a strong statement, but I'll just say for provocativeness and endless success, I would just say, like, if someone makes a decision, that's a significant character issue today, Today will be their last day in our organization.

It's just the way it is.

And, hey, it might happen this afternoon.

Like, I don't know.

But let's say outside of character, which is, your mama taught you that if she didn't do a very good job, we probably aren't either.

Then we have chemistry.

How do you work well with others?

We try to develop that we might move someone in the organization if it's not a good fit in a team or with a leader.

And so we try to close that gap.

And then the last is competence.

Wow.

The same area, we might move someone in their role or try to make an adjustment, try to train and close that gap.

And when we can't, our job is to just put visibility on the gap.

Like, hey, I'm concerned about competence or I'm concerned about chemistry and.

And the way you're doing xyz And I'd like us to close the gap.

And then a couple weeks later, we revisit the conversation.

Hey, I, I'd like to talk about the gap.

And it doesn't seem like we've closed it.

And then the next time we say that, hey, if we're unable to close this gap, it's going to bring an end to your time here at the company, which some people and I share it in the book.

Some people go, oh, I can't imagine saying that.

And I'd say, well, walking into someone's office and shotgun, letting them go isn't very kind and it's not very fun either.

And so we kind of give that warning and we have some stories.

There's kind of one of three things happens.

They either leave on their own.

They just say they see the writing on the wall and it ain't going to happen.

And they leave on their own, which is kind of a cool moment because they don't have a lapse in job.

It's not really an end.

It's more of a new beginning.

The other is that we have to, we do have to transition them from the organization.

That's the, the, the least favorite outcome.

And then the third is they turn it around.

And one of the keeping it real stories.

I have 12 stories of team members sharing their experience at Block.

Tyler, he's very vulnerable in his story.

We had a keeping it real moment and a high stakes conversation and said, hey, here are a couple options.

And he turned it around and he's leading today and succeeding and thriving.

And every now and again, when that happens, it's so, so fun to get to the other side.

But, but here's the thing, and I really want to commend you, Josh, on this.

I mean, it takes a really strong leader to be able to have those conversations and also to care about the people.

Right?

And that's the, that's, you know, I always say one of the reasons why, you know, my biggest reason for, you know, helping bring people's voices out there with this podcast is because if, if we can make every office, every workplace a better place, then we're going to have a larger, greater impact on the world.

And so, listeners, this is actually a really key point.

Take heed to the people that are in on your team.

Really, like, get to know them and find out what makes them tick.

Because if somebody's in the wrong position, they might be right for the job or the right for the company, maybe.

Absolutely.

Yeah, absolutely.

It's, it's so key.

And Somebody who says it takes strength.

I mean, my question is, if you were in a role and your boss didn't think you were doing well, would you want to know it?

If Your daughter was 23 years old and she was working for someone and there was a concern about her performance, would you want someone to tell her, or would you just want to go six months or a year?

How many of us want to have mayonnaise on her face?

And nobody tell us.

Right.

Mustard, Ketchup, if you prefer.

Sorry.

So.

So, yeah, that's the thing.

I think that sometimes we're kind, and we think we're being kind, and then we decide, hey, we're just going to let someone go instead of giving them an opportunity to turn or opt out.

If they decide to leave, we get to celebrate.

They were here for six years, super grateful for your investment, and we hope you do great somewhere else.

Maybe you take the feedback, maybe you don't, but ultimately that ends up being a far more amicable exit.

Then.

Then, of course, like a.

Like a middle school breakup.

Right, right, right.

But the.

The one thing that you said also that I think is also really important is character.

Right.

The character part is somebody has something today that they do.

Something lie, cheat, steal, I don't know.

Whatever.

Whatever.

The thing is that they do that is, like, out of good character.

Right?

Yep.

You.

You.

And I think I've said this a thousand one times.

Character is not something that you can teach.

Somebody has to develop that character on their own.

They have to decide, oh, maybe I didn't tell the truth here.

I want to change my ways.

But that has to come from inside.

You can't teach that.

Yeah.

And there are some spots where there's second chances, just depending on the size or scope or season of life or whatever it is.

But there are moments where you just look and just say, we don't.

We just think the cost of what has taken place in this situation to test it out.

And really the cost in the team, sometimes the character issue is so and so says they're going to do this, and they don't do it over and over and over, and trust just crumbles because people.

When Jacqueline says something, I really have to come behind her and make sure I do it, because most of the time when she says something, she didn't really do it.

That's just.

Just crushing to an organization and team.

Right.

Yeah.

You know, you're.

It's your word.

Like, you have to say, sure, I'm going to do that.

I'm doing it.

Right.

You know, so that's really, that is really, really key.

So, Josh, speaking of, you're transitioning out of that role of president, so where is your next 18 month trajectory?

Well, first time author, so I don't know the answer to the end of the story, but I do feel a deep calling, as you've talked about, to invite others in and say there is a pathway where we can both care for people and chase after performance.

Our organization grew from 30 million to 215 million.

Right.

So performance matters.

Generating wealth, profitability, all of cash flow, these things all matter.

But ultimately my belief that work can be a transformative experience.

80,000 hours in a lifetime and the Gallup survey is nauseating.

And so this idea that works doesn't just impact the person, doesn't just impact the team, doesn't just impact the organization and profitability.

But when that person goes home.

I told you about Tyler earlier.

So Tyler just had a daughter.

He's got two sons and a daughter, and his oldest is Liam.

And I think about, like, what kind of a home is Liam gonna grow up in?

How does the culture that I create here shape that home?

And my dream would be that Liam wake grows up and he says, I wanna work at a place like my mommy or daddy work that whether it be block imaging or somewhere else, I know.

And frankly, I see work as a gift and an opportunity and a privilege and not as something that adults just have to do and get it over with as soon as they can.

That's my hope for Liam and the hundreds and hundreds of other kids that work in our organization.

That's awesome.

I absolutely love it.

So, Josh, tell everybody how they can get in touch with you and get all of your greatness, because it is, it is great.

I appreciate the kind words.

We're imperfect.

People matter is a tough mission.

It is so tough because people can stop and they go, oh, well, if people mattered.

So we're imperfect, but our intention runs really, really deep even in the midst of that imperfection.

So they can buy the book at Amazon, Barnes and Noble Books, a million, anywhere books are sold.

The website is peoplematteratwork.com and then they can reach out@joshoplematteratwork.com if they want to email, have questions.

I'm more than happy to connect with them.

That is awesome.

Okay, listeners, do me a favor.

First of all, all of Josh's information and a link to the book will be on in the show notes.

I'll put the link to Amazon in there so you can grab the book.

But please do me the favor.

This is an incredibly important topic.

Please do me the favor of connecting with Josh, but also share this episode with people that you know like and trust, who believe, who are leaders.

Because if we can make a difference in the world, we're making a difference, you know?

You know, if we make a difference at one company, we're sharing that across the world.

So please do me that favor of sharing this episode.

I'm Jacqueline Stromager, your host of Unstoppable Success.

We hope you keep leaping to your greatest success.

And thank you, Josh, for being an amazing guest.

Thank you for having me.