Shownotes
Jon Ayers, former Chair and CEO of IDEXX, joins Dr. Andy Roark for a conversation that might completely change the way you think about veterinary PIMS, AI scribes, and the future of practice workflows. If you’ve ever felt frustrated by clunky software, disconnected systems, or the endless admin burden slowing your team down, this episode digs into why AI could dramatically reshape how veterinary teams interact with medical records, client communication, and even daily decision-making. From open APIs to AI-powered workflows, Jon breaks down what practice owners should be asking about their software now, and why the clinics that adapt early may have a major advantage in the years ahead. Gang, let’s get into this episode.
LINKS
Jon Ayers on LinkedIn: https://www.linkedin.com/in/jon-ayers-a44b3/
https://www.vetsoftwarehub.com/
Transcripts
dr--andy-roark-_1_02-27-2026_131235:
Welcome everybody to the Kone
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of Shame Veterinary podcast.
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I am your host, Dr.
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And Dewar.
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Guys, I got a great one today.
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This is a mind bender.
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and I am here with John Ayers,
the former chair and CEO of
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Idexx, and he is writing a lot.
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And thinking a lot about AI and how
it's gonna interact with our PIM system.
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And I know that probably doesn't sound
like the sexiest topic right off the top.
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I appreciate you clicking on the podcast
and listening when you saw PIMS and AI and
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you're here you are and I appreciate it.
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And lemme tell you, this is
totally worth your time and effort.
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Guys, the PIM system is the heart
and soul of a lot of our ve.
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It's not the soul.
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It's the heart of a lot
of our vet, practices.
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It is, the, it's where a
lot of our work gets done.
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The way that we interact with
it makes up a lot of our day.
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it either helps or hinders our
efficiency and getting things
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done, like it really plays a huge
role in getting medicine done and.
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I am fascinated with how AI is going
to fundamentally change the way
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we interact with the PIM system.
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How is this AI thing gonna
actually make our lives better?
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That's what we get into
with John Airs today.
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It's really, really interesting.
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He's got a really neat vision of
where this all goes, and I think
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he's, Appropriately pragmatic.
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he, he's very much like
everything is moving fast.
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It's hard to tell, but these are
the things that are important
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and this is where it's going.
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And I just, I think, I dunno, I think
he's got excellent clarity, insight.
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He definitely affected my thinking on
I sort this topic and what the short
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term future in vet medicine looks like.
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And I really tried to bring this down
Very much to the practice level, to try
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to get in my head around what's it gonna
be like when I'm seeing appointments?
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what does this mean?
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Anyway, this is a really
good episode, guys.
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I hope that you're going to enjoy it.
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Let's get into it.
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Kelsey Beth Carpenter: This is your show.
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We're glad you're here.
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We want to help you in
your veterinary career.
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Welcome to the Cone of Shame with Dr.
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Andy Roark.
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dr--andy-roark-_1_02-27-2026_131235:
Welcome to the podcast, John Ayers.
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Thank you for being here, my friend.
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squadcaster-eid5_1_02-27-2026_131158:
Thank you, Andy.
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dr--andy-roark-_1_02-27-2026_131235:
It is a real, it's a real
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honor to have you here.
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For those who don't know you, you are
the former chair and CEO at idexx.
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you are also, currently a board
member at Catalyst Council, which
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is a nonprofit organization focused
on the wellness and benefits of.
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Katz, you are fairly prolific writer.
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I like to read, your stuff a lot.
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I follow you on LinkedIn.
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You've had a number of articles and
posts that have been coming out.
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there's a million things
I could talk to you about.
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I just, I think your work around, around
access to care one is interesting.
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access to care specifically for
cats I think is interesting, but
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I wanna get in today and talk to
you a little bit about some of the
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stuff you've been writing around ai.
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Inside of veterinary practice
and so you have an article.
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The article is, titled, so
it's a whopper of a title.
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It's Companion Animal veterinary software.
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Pims in the age of ai, colon
weather, the storm or withered.
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I really like the subtext, what becomes
of the veterinary PIMS in the world of ai.
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And that's what I was really interested.
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So I'm looking at your article and John, I
think that you are thinking about this at
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a level that I haven't seen anybody else
really get in the weeds and think about.
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And can you go ahead and just,
let's just start at a high level.
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I'm gonna say most of the people who
listen to this podcast are very familiar
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with the veterinary PIM system, right?
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It's the practice management, system.
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it's our information
systems and our practices.
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This is the nerve center
for most vet practices.
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John, where do you see this, the
PIM system in say, five to 10 years?
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have some pretty, pretty big ideas
about how that's gonna be different.
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Can you paint me a picture
of of what you're expecting?
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squadcaster-eid5_1_02-27-2026_131158:
Andy, I, it's hard for me to even
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figure out the next year or two because
things are moving so fast in ai.
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for those that are not familiar,
there's something called the SaaS
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apocalypse, which is software
as a service is being completely
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upended, in the general markets.
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companies that are big SaaS
companies like Salesforce and
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HubSpot's down 75% from their peak.
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everybody is wondering
what is the future of SaaS?
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dr--andy-roark-_1_02-27-2026_131235: Yeah.
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squadcaster-eid5_1_02-27-2026_131158:
so now we, we bring ourselves
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to veterinary medicine.
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Now, of course, not all PIMS or
PIMS are software as a service.
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Many of them are still working
quite well as, server-based or
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what's called on-premise.
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and I think close to half of
the industry still on premise.
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But if you look at the basic.
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Role a pims, and this is,
really important to understand.
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It's two things.
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First of all, it's your data.
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dr--andy-roark-_1_02-27-2026_131235: Yep.
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squadcaster-eid5_1_02-27-2026_131158:
It's your medical records, it's
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your schedule, it's your, inventory.
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Your client communications, your
service, and product charges.
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it's, your cash register.
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it's your boarding and grooming it.
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There's a lot in there which are
basically made up of databases.
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And databases are important because
you can't schedule two appointments
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in the same appointment slot.
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Okay?
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So the PIMS has to keep
track of all of this.
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Particularly the pet owner data.
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But all of these datas, this is what's
therefore called in industry parlance, or
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technology parlance, the system of record.
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So it is the single canonical, place
where your data is stored, and you
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know the data, the pims make sure
there's not two entries for the same
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pad, or two appointments and the same
appointment slot and that kind of thing.
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The second role that your,
PIs play, it's its workflow.
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It helps you update those databases with
workflow, putting charges in from the
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appointment or scheduling appointments.
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all of those things are what
we'd call applications that
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help the practice their data.
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Okay, so now in the world, this
is important to understand.
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a database and it's a set of applications.
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Now, most pims were
never actually designed.
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They were designed as one big,
everything merged together.
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Okay?
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But now in the age of ai, there are all
these different applications veterinarians
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are adopting want me and need access.
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That systems of record.
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So you may have adopted the simplest ones.
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You may have adopted a scribe and you
want the scribe to be able to read
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from the medical record and to be
able to, with approval and the right,
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oversight, be able to write back, to
the medical record or charges that were
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talked about during the appointment.
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So these are called
read and write accesses,
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dr--andy-roark-_1_02-27-2026_131235: Okay.
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squadcaster-eid5_1_02-27-2026_131158:
those read and write accesses are.
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facilitated by what's called an API
or application program interface.
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And I promise I'll give no
more technical jargon, but the
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point is they need an open API.
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it turns out that most PIs never
anticipated you would have this
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slew of third party extremely
innovative applications, whether they
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be care plans or AI receptionists
or AI assisted radiology or just
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basically teleradiology or scribes.
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the list goes on and on that would
need to access your database.
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And What we're talking about a scenario
where a veterinarian, it's their data.
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dr--andy-roark-_1_02-27-2026_131235:
Right.
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squadcaster-eid5_1_02-27-2026_131158:
not their PIMS data.
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And right now many of the pims, most
of them, are not really facilitated to
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have all of these third party accesses
in a safe and sanctioned fashion
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with the volume that are coming out.
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And then you got, the next
thing is veterinarians want
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access to their own data.
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You wanna be able to, in the not
distant future, you wanna say, how
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many appointments did I have where the
client declined, heartworm testing.
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I
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dr--andy-roark-_1_02-27-2026_131235: Yeah.
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squadcaster-eid5_1_02-27-2026_131158:
the kind of thing that you should be
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able to ask your PIMS by just talking
to it and it can tell you that data
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that needs an API to do that, to be
able to access all that incredible data.
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So these pins never
anticipated this they are.
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In the veterinary industry, this
is unlike most other industries.
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There are three friction points
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dr--andy-roark-_1_02-27-2026_131235: Okay.
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squadcaster-eid5_1_02-27-2026_131158:
that are out there.
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The first is the PIMS never anticipated
of applications that needed access,
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so they don't have a very good
architecture to support all these
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new innovations that are coming.
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They can't handle the volume.
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dr--andy-roark-_1_02-27-2026_131235: Okay.
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squadcaster-eid5_1_02-27-2026_131158:
second.
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Is that sometimes they say, no,
you can't use a third party scribe
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because I want you to use my scribe.
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dr--andy-roark-_1_02-27-2026_131235: Yeah.
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squadcaster-eid5_1_02-27-2026_131158:
that's their kind of internal
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conflict of interest.
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And obviously, we believe that
customers should be able to use
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anything they want to access their data.
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And the best scribe should win, not based
on restricted access, but you know what?
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whatever is the best application.
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And the third is.
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the PIMS charges significant
dollars, way more than it, it costs
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them to provide the API access to
the per third party innovators.
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So basically they're monetizing access
to your data by charging the innovators,
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and of course that slows down innovation.
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We believe that all this innovation
one of the antidotes, the challenges.
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The profession is facing and we believe
that it's just really important that
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PIMS have an open, API philosophy
and support this innovation.
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And in this context,
PIMS will be competitive.
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dr--andy-roark-_1_02-27-2026_131235: So
when you say we, you mean the sort of the
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co-authors on the, on your recent paper?
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Is that correct?
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squadcaster-eid5_1_02-27-2026_131158:
So the paper that you were referring
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to is actually the fourth part in the
series that are all available on my.
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Co-authors, website, Adam
Masaki vet software hub.com.
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And, he's vendor neutral.
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He does all this free and so
he's a co-author along with,
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along with two other co-authors.
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And, we just believe that it's
really important that customers
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have access to their own data and
if they decide they wanna use.
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of these third party, or several, or
many of these third party applications,
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should have, those applications
should have access to their data.
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It's their data.
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It's not the PIMS data.
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dr--andy-roark-_1_02-27-2026_131235: What
is the argument the other side would make?
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so if, if the, the PIMS company
that's no, no, no, no, no, no, no.
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we really need to keep this clamp down.
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how would they justify that if you
were gonna steal man, their argument?
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What, how would, what would they say?
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squadcaster-eid5_1_02-27-2026_131158:
Okay, so that, that's
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a great question, Andy.
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I think the first thing they'd say is.
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this is very dangerous.
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This could, disrupt your pims.
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This could create a problem
with third party access.
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the PIMS wasn't designed, to
have this third party access.
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We don't want you to crash your PIs.
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By using a third party app
or we have a better scribe.
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We just know we have a better
scribe and you really don't
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dr--andy-roark-_1_02-27-2026_131235:
You really don't want, you
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really don't want that.
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squadcaster-eid5_1_02-27-2026_131158:
And by the way, our scribe works
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better because it's fully integrated
with the rest of the database.
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dr--andy-roark-_1_02-27-2026_131235:
I was gonna ask you about that.
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I'll come, I'm gonna come
back to that, but keep going.
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squadcaster-eid5_1_02-27-2026_131158:
Yeah.
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By the way, we've seen
no evidence of that.
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Okay.
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We don't, we can't actually
find medical or business case
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why that would be the case.
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I think the third is, we charge third
party innovators 'cause it costs us money.
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To do these integrations correctly.
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But what I will tell you is if you
look at general industry, whether
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it's a HubSpot, or salesforce.com
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or work, all of these
provide open and free access.
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So this, the veterinary is way behind.
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These are antiquated systems.
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They weren't designed, they never
had, for the most part, I don't
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wanna generalize completely.
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For the most part, they didn't have the
strategic vision that you were gonna have
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all of these apps, let alone the customer.
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Having their own app, they've
created their own vibe code.
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Someone said, I said, veterinarians
are gonna vibe code their own apps.
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And someone said, that's
never gonna happen.
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And now I've seen three
veterinarians do it.
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Okay.
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So it's like want access to their data.
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They don't want it to be restricted
to the workflows in the PIs.
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dr--andy-roark-_1_02-27-2026_131235: Yeah.
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So let's jump back to that real quick.
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'cause I heard that recently, I heard
people starting to differentiate
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for, this is all a new argument of
free, but there are, there are fully
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integrated, say AI scribes and then
there are native AI scribes, which
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were co-developed with the PIM system.
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And, the, the way I heard it
was they were like, oh, Fully
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integrated that's not native.
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And I just nodded my head, John.
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I don't know what that, I
don't know what that means.
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is that true?
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What is there, any benefit to
having something that's, native
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to a PIM system versus something
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squadcaster-eid5_1_02-27-2026_131158:
means that they've designed it
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so it has read access to the
medical record or whatever else
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it needs, and write access back.
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It just means they provided an API
to their own, but I will tell you.
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These leading scribes are so far
along in the development, this is you.
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This is not something you
can develop overnight.
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They
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dr--andy-roark-_1_02-27-2026_131235:
Right.
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squadcaster-eid5_1_02-27-2026_131158:
expanded their use cases
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geometrically, and so know, I
would put any home, if you will.
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Internally, pims are good at pims.
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They should focus on pims.
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They shouldn't try to branch out to
something like Scribe, where you've got,
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four or five scribe companies that are
way down the innovation curve because
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they've been focused exclusively on
this application for the last two years.
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And oh, by the way, they already have
adoption in 20, 25% of veterinarians.
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So what are you gonna tell a veterinarian?
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No, stop using the scribe you love because
you have to use our scribe because.
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gonna allow your scribe to write
back, the, soap notes to the medical
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record that just doesn't, sit right.
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dr--andy-roark-_1_02-27-2026_131235: I
jumped back to, I started practice in
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2008 and I remember when integration
between you, the PIM software
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and IDEXX was a pretty new thing.
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The idea that I wasn't
getting faxes anymore.
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and that blood work would
integrate into the PI system.
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Like I remember when that was new.
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I remember when IDEXX launched
VetConnect plus, which was this thing
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to share information with the pet
owners and I thought that was great.
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I'm a big advocate for
communicating with pet owners.
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But at that time, the PI system was.
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90% of sort of the information hub,
of what was running our practices.
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It was, when I thought about
how the practice worked,
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it was a huge piece of it.
293
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I was talking to someone recently
about multi-practice ownership,
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running multiple practices.
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And we talked about for a long time, the
biggest problem when you had multiple
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practices was if they weren't using the
same PIM system, it was such a nightmare
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00:14:38,882 --> 00:14:41,282
because they didn't really talk to
each other and then you getting the
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practices to change was a real headache.
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And my friend was like, that's not a
problem anymore, Andy, because you can
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have the A, you can have an AI system
that lays over and draws this information.
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that really broke my brain.
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squadcaster-eid5_1_02-27-2026_131158:
change, which is not a pleasant
303
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experience for any practice.
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dr--andy-roark-_1_02-27-2026_131235:
Yeah, but that kind of broke my
305
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brain when I'm thinking about that.
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And John, I'm listening to you talk about,
and you're talking about sort of these
307
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assets that can come in from the outside.
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Do you see the PIM system
still being sort of.
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the center of the vet practice universe,
or are they really moving over to the side
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to even something that will lay on top of
them and, and provide a larger structure.
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I've heard people also say, Andy,
the AI scribes, that's what vets
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talk about, but that's just a
tiny piece of what's really there.
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can you dive into that a little bit?
314
00:15:27,435 --> 00:15:30,825
Is there sort of an AI component
to this that's much bigger
315
00:15:30,825 --> 00:15:32,055
than what I'm even imagining?
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00:15:32,415 --> 00:15:34,275
squadcaster-eid5_1_02-27-2026_131158:
Yeah, there is an AI component.
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00:15:34,275 --> 00:15:38,055
I want to come back to your reference to
VetConnect plus because I was actually
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the originator of the VetConnect plus,
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00:15:40,285 --> 00:15:40,795
dr--andy-roark-_1_02-27-2026_131235:
Really
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squadcaster-eid5_1_02-27-2026_131158:
idea.
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Yeah, that was my idea in 2009
and IDEXX launched it in 2012.
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And here's a simple fact, okay.
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Of course, IDX wants every
practice to have access to
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the incredible presentation.
325
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makes of the diagnostic results
and the ability to do the
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ordering all within the pims.
327
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It is the easiest to integrate.
328
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It's like the gold standard.
329
00:16:12,760 --> 00:16:16,255
I one vibe coder that I talked
to, veterinary, he integrated the
330
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IDEXX spec Connect Plus overnight.
331
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It's that simple.
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Now, this is an app from Beck Neck Plus
into the PIs, but it just shows that
333
00:16:24,235 --> 00:16:28,482
this, there's these excuses that it's
difficult, you know, it's dangerous.
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00:16:28,662 --> 00:16:32,082
And by the way, this is both read
and write, so it's presenting
335
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all the diagnostic results and
you can order, through the PIs.
336
00:16:36,682 --> 00:16:37,402
So it's got right.
337
00:16:38,242 --> 00:16:41,785
Back to, that Connect Plus and the
other diagnostic companies have done
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00:16:42,025 --> 00:16:45,865
similar things because it's in their
interest to make sure the diagnostic
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00:16:45,865 --> 00:16:49,285
data, they're not relying on the
PIMS who know nothing about medicine
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dr--andy-roark-_1_02-27-2026_131235: Yeah.
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00:16:50,605 --> 00:16:52,135
squadcaster-eid5_1_02-27-2026_131158:
these highly technical results.
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They want, they wanna
present them in the value.
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yes, to answer your question, I think
the scribes are just the beginning
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of an incredible in credible wave
of innovation that's already.
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00:17:04,105 --> 00:17:04,704
Just, you know, in.
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00:17:06,424 --> 00:17:08,253
dr--andy-roark-_1_02-27-2026_131235: I
was listening to a, an interview around
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00:17:08,434 --> 00:17:12,483
AI recently and someone was saying,
look, we are, we in this, we are in
348
00:17:12,483 --> 00:17:15,784
this phase right now when you look at
AI in the larger population and there's
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00:17:15,784 --> 00:17:19,023
a lot of people who are starting to
use AI for nefarious purposes, right?
350
00:17:19,023 --> 00:17:22,624
My, the number of spam phone
calls I get has gone way up.
351
00:17:22,804 --> 00:17:26,374
The spam emails or phishing
emails are much better than they
352
00:17:26,374 --> 00:17:27,784
used to be and things like that.
353
00:17:28,084 --> 00:17:30,334
Is there any concern when we
talk about sharing, read, write,
354
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access of veterinarians would.
355
00:17:31,845 --> 00:17:35,145
integrate something that is bad,
something that, that could corrupt
356
00:17:35,145 --> 00:17:36,555
or destroy their medical records.
357
00:17:36,675 --> 00:17:40,235
I know veterans are very protective
of this and they really like, losing
358
00:17:40,235 --> 00:17:41,555
your medical records, for example.
359
00:17:41,655 --> 00:17:45,285
we've heard of malware, attacks
where vet practices are held hostage.
360
00:17:45,565 --> 00:17:49,375
do you have significant concerns
about bad actors in this space?
361
00:17:49,895 --> 00:17:51,155
squadcaster-eid5_1_02-27-2026_131158:
I think it's an important, it's
362
00:17:51,155 --> 00:17:56,205
an important caution and I think,
if a practice is evaluating a new.
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00:17:57,175 --> 00:18:01,225
Say a scribe or one of these others,
they should do a lot of due diligence on
364
00:18:01,275 --> 00:18:01,565
dr--andy-roark-_1_02-27-2026_131235: Yeah.
365
00:18:01,885 --> 00:18:03,955
squadcaster-eid5_1_02-27-2026_131158:
In fact, my colleague Adam Waki,
366
00:18:04,225 --> 00:18:08,125
the whole purpose of his website
is how to buy software and
367
00:18:08,125 --> 00:18:09,505
what are the questions to ask?
368
00:18:09,805 --> 00:18:13,685
But these reputable companies,
this would kill their business
369
00:18:13,685 --> 00:18:15,485
model instantaneously if it
370
00:18:15,515 --> 00:18:15,755
dr--andy-roark-_1_02-27-2026_131235: Yeah.
371
00:18:15,935 --> 00:18:17,745
squadcaster-eid5_1_02-27-2026_131158:
kind of, security error.
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00:18:17,985 --> 00:18:19,545
I think, once they.
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They have a credible, install base and,
and they talk about the right protections.
374
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I really don't think it's a concern
of, remember you are making the
375
00:18:30,180 --> 00:18:32,490
practice owner is making the decision,
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00:18:32,700 --> 00:18:33,000
dr--andy-roark-_1_02-27-2026_131235: Yeah.
377
00:18:33,070 --> 00:18:35,650
squadcaster-eid5_1_02-27-2026_131158:
and they have control over it.
378
00:18:35,680 --> 00:18:39,840
whether they want this app to have access
and they get to see how it operates.
379
00:18:40,419 --> 00:18:42,489
dr--andy-roark-_1_02-27-2026_131235: I
wanna encourage you to dream here for a
380
00:18:42,489 --> 00:18:46,989
second because you see all of this at a
level that, that most people just don't.
381
00:18:46,989 --> 00:18:48,759
And I just, that's why I
like to read your writing.
382
00:18:48,759 --> 00:18:50,799
I just, I think that you're
prescient in a lot of ways.
383
00:18:51,069 --> 00:18:53,649
Granted, the world is changing
fast and there's so many factors.
384
00:18:53,649 --> 00:18:55,419
It's hard to know, but John.
385
00:18:55,869 --> 00:19:01,449
When you look into the future, your
crystal ball and you see the next
386
00:19:01,449 --> 00:19:07,509
generation of PIM systems of just
of technology inside the vet clinic,
387
00:19:07,839 --> 00:19:09,069
what does that look like to you?
388
00:19:09,069 --> 00:19:12,549
What do you hope for in terms of
how the clinic functions, the client
389
00:19:12,549 --> 00:19:14,619
experience, maybe the team experience?
390
00:19:14,655 --> 00:19:16,845
are there pieces there that,
that gets you excited about?
391
00:19:16,845 --> 00:19:17,535
What's possible?
392
00:19:17,965 --> 00:19:19,885
squadcaster-eid5_1_02-27-2026_131158:
Oh, I think it's huge, first of all.
393
00:19:20,195 --> 00:19:21,665
and there's been studies on this.
394
00:19:21,985 --> 00:19:24,595
The role of the veterinarian
and the role of the tech.
395
00:19:24,715 --> 00:19:25,915
This is not going away.
396
00:19:26,095 --> 00:19:30,725
This is not gonna be replaced by a,
you cannot replace a physical, exam.
397
00:19:30,905 --> 00:19:35,105
You cannot replace an in-person
conversation with a pet on about
398
00:19:35,105 --> 00:19:36,755
what the right course of action is.
399
00:19:36,955 --> 00:19:41,519
considering the options, the spectrum of
care, you know, whether you wanna go, one
400
00:19:41,519 --> 00:19:43,109
way or another, depending on the cost.
401
00:19:43,319 --> 00:19:47,009
You can't, I don't think you can
change that, but what the tasks.
402
00:19:47,509 --> 00:19:48,319
Will change.
403
00:19:48,559 --> 00:19:56,149
I think AI will significantly eliminate
the drudgery increase the value, added
404
00:19:56,479 --> 00:20:01,329
the domain expertise, if we call of
the veterinarian and the tech, this is
405
00:20:01,329 --> 00:20:08,569
promises to be an incredible advancement
in the quality of care and, eliminating
406
00:20:08,839 --> 00:20:11,209
all of this administration that.
407
00:20:11,564 --> 00:20:14,414
Generally people don't even think
about, but take so much of their time.
408
00:20:14,654 --> 00:20:19,520
So I I think properly implemented
and I believe the practices who adopt
409
00:20:19,520 --> 00:20:24,710
early and start gaining experience,
they get the compounding advantage.
410
00:20:24,770 --> 00:20:28,910
And I think it's really the solution
to the challenges we're seeing a year
411
00:20:28,910 --> 00:20:31,437
over year decline in, veterinary visits.
412
00:20:31,540 --> 00:20:35,254
I mean, this is, we're we're
entering our fifth year of declines
413
00:20:35,254 --> 00:20:38,889
in veterinary visits off the
peak in veterinary visits early.
414
00:20:39,804 --> 00:20:42,384
Lower than they were in the 2018 and 2019.
415
00:20:42,834 --> 00:20:45,264
And the industry needs to grapple with.
416
00:20:45,264 --> 00:20:49,964
I do believe the adoption of technology
one of the significant antidotes to that.
417
00:20:50,499 --> 00:20:52,599
dr--andy-roark-_1_02-27-2026_131235:
John, thank you so much for sitting
418
00:20:52,599 --> 00:20:53,889
down and talking through this with me.
419
00:20:53,889 --> 00:20:55,359
I always love to hear your thoughts.
420
00:20:55,409 --> 00:20:56,770
where can people find you online?
421
00:20:56,820 --> 00:20:58,080
where can they keep up with your writing?
422
00:20:58,245 --> 00:21:01,035
squadcaster-eid5_1_02-27-2026_131158: I'm
on LinkedIn and I post a number of things.
423
00:21:01,085 --> 00:21:02,285
also Catalyst Council.
424
00:21:02,285 --> 00:21:05,475
I'm chair of the Market Insights We
do a lot of research for our sponsors,
425
00:21:05,475 --> 00:21:09,185
but we also publish, press releases
on the high level conclusions.
426
00:21:09,455 --> 00:21:13,255
And then the four papers that you
mentioned are on vet software hub, and
427
00:21:13,255 --> 00:21:15,085
we're gonna have a few more in the works.
428
00:21:15,325 --> 00:21:19,850
And we're gonna, I don't wanna say
all, I think pims, I think several
429
00:21:19,880 --> 00:21:25,430
forward PIs beginning to realize the
importance that they're placing, that
430
00:21:25,430 --> 00:21:28,490
they're, that they have as a database.
431
00:21:28,727 --> 00:21:34,007
That is the customer's database,
and they can provide the mechanisms
432
00:21:34,277 --> 00:21:38,237
and the, the, the read and
write access to this innovation.
433
00:21:38,507 --> 00:21:40,637
I'm not sure all pims are
gonna be able to do that.
434
00:21:40,847 --> 00:21:45,977
I'm not sure all pims are gonna survive,
but somebody's gotta keep the database
435
00:21:46,007 --> 00:21:50,117
of, pets appointments and whatnot.
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00:21:50,439 --> 00:21:52,269
dr--andy-roark-_1_02-27-2026_131235:
John, if you were a veterinarian
437
00:21:52,389 --> 00:21:55,149
and you were, so let's just say that
you were starting a new practice.
438
00:21:55,179 --> 00:21:58,599
you are part of the golden resurgence
that we're seeing in independent
439
00:21:58,599 --> 00:22:01,599
practice ownership, and it's time for
you to pick out your PIM system that
440
00:22:01,599 --> 00:22:02,854
you're gonna build your practice on.
441
00:22:03,474 --> 00:22:06,209
What is the most important question
that you think you would ask?
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00:22:06,709 --> 00:22:09,259
squadcaster-eid5_1_02-27-2026_131158: I
would like to know, a, the robustness,
443
00:22:09,979 --> 00:22:11,509
because I think the real value.
444
00:22:11,599 --> 00:22:17,479
A is their database, their ability
to manage access to the database.
445
00:22:17,689 --> 00:22:22,099
I'd like to know the robustness of
their database and their architecture.
446
00:22:22,099 --> 00:22:25,939
Again, these are questions that Adam
Masaki has on the vet software hub.
447
00:22:26,409 --> 00:22:32,749
that's the most important because the
workflow is going to change with ai.
448
00:22:34,159 --> 00:22:35,509
you need a basic workflow.
449
00:22:35,509 --> 00:22:39,619
Of course you can evaluate it based on
the workflow, but I think pretty screens.
450
00:22:40,339 --> 00:22:46,219
Without really understanding, it's
your data that this information
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00:22:46,219 --> 00:22:50,205
management system is going to
manage is, a superficial analysis.
452
00:22:50,415 --> 00:22:54,915
So really understanding A, what is the
underlying structure, and B, what is
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00:22:54,915 --> 00:22:58,065
their philosophy about open systems, APIs.
454
00:22:58,965 --> 00:23:02,535
I think, some important questions
that now as a result of the work
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00:23:02,535 --> 00:23:05,565
we're doing, everybody's beginning
to recognize and I think some of the.
456
00:23:07,095 --> 00:23:07,695
Are pivoting.
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00:23:08,190 --> 00:23:08,880
dr--andy-roark-_1_02-27-2026_131235:
Outstanding.
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00:23:09,150 --> 00:23:10,950
John, thanks again for being here guys.
459
00:23:10,950 --> 00:23:12,090
Thanks for tuning in and listening.
460
00:23:12,090 --> 00:23:13,650
Everybody take care of yourself, gang.
461
00:23:13,788 --> 00:23:14,988
And that's what I got guys.
462
00:23:14,988 --> 00:23:15,738
Thanks for being here.
463
00:23:15,738 --> 00:23:17,628
Thanks to John Ayers for being here, gang.
464
00:23:17,688 --> 00:23:19,818
if you enjoyed the episode,
share it with your friends.
465
00:23:19,818 --> 00:23:21,408
like us, rate Us, review us.
466
00:23:21,408 --> 00:23:22,998
All of those things are huge.
467
00:23:22,998 --> 00:23:23,268
Helps.
468
00:23:23,268 --> 00:23:24,588
It helps people find the podcast.
469
00:23:24,718 --> 00:23:27,318
but anyway, yeah, take a moment
and, and share this episode with
470
00:23:27,318 --> 00:23:28,398
somebody who'd find it interesting.
471
00:23:28,638 --> 00:23:30,618
Anyway, guys, I appreciate you.
472
00:23:30,678 --> 00:23:31,668
Take care of yourselves.
473
00:23:31,728 --> 00:23:32,568
I'll talk to you later on.
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00:23:32,808 --> 00:23:33,048
Bye.