HR Means Business 9: Living Culture: Unveiling the Power of Daily Interactions Host: Mervyn Dinnen Guest: Abbie Cowan, Chief People Officer at World Education Services In this episode Mervyn talks to Abbie Cowan, Chief People Officer at World Education Services, about the importance of culture and messaging in an organisation whose mission can often be the subject of negative external narratives.  They discuss:  - Maintaining balance when culture and mission are drivers of engagement & retention - Appropriate messaging when your business is regularly touched by external narratives - Measuring and assessing culture - How HR can involve other leaders in understanding culture - Including leaders in the conversations around trends such as the impact of Conversational & Generative AI Thanks for listening! Remember to subscribe to all of the HR Happy Hour Media Network shows on your favorite podcast app!