One of the hardest things about difficult client situations is fear.
We fear losing business or what that person might say about us - will it damage our reputations?
But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.
I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.
The four scenarios I unpack are:
- Handling complaints
- When clients are controlling
- When you're being disrespected
- Clients who behave unethically
I'm lucky to have brilliant clients, but every now and again, a tricky situation pops up - it happens to all of us, so I hope you walk away with some tangible ideas.
Enjoy!
- Sumantha
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👋🏽 Hello! I'm Sumantha McMahon, and I've supported over 100 tutors and education business owners.
As a teacher 'dropout' turned professional tutor, combined with my 20+ years as a business owner, I'm in it with you! Yes, I'm qualified too :-)
My training leans on tried-and-tested methods that are completely tailored to our niche.
Work with me to breathe life into YOUR definition of success:
#1 Bespoke 1:1 Mentoring
High-touch 6-month programme for tutors who want to make their business more lucrative, in a sustainable way for the future, while protecting the impact they make.
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Sometimes, I share links to resources and apps that I recommend. They are all based on my experience - if I don't love them, I don't recommend them. In some cases, I earn a small commission for my recommendation, at no cost to you.
