One of the hardest things about difficult client situations is fear.
We fear losing business or what that person might say about us - will it damage our reputations?
But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.
I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.
The four scenarios I unpack are:
- Handling complaints
- When clients are controlling
- When you're being disrespected
- Clients who behave unethically
I'm lucky to have brilliant clients, but every now and again, a tricky situation pops up - it happens to all of us, so I hope you walk away with some tangible ideas.
Enjoy!
- Sumantha
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👋🏽 Hello! I'm Sumantha McMahon and I've supported over 100 tutors and education business owners.
As a teacher 'dropout' turned professional tutor, combined with my 20+ years as a business owner, I'm in it with you!
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There's no generic business advice here!
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