One of the hardest things about difficult client situations is fear.

We fear losing business or what that person might say about us - will it damage our reputations?

But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.

I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.

The four scenarios I unpack are:

1. Handling complaints
2. When clients are controlling
3. When you're being disrespected 
4. Clients who behave unethically

I'm lucky to have brilliant clients, but every now and again, a tricky situation pops up -  it happens to all of us, so I hope you walk away with some tangible ideas.

Enjoy!

- Sumantha

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👋🏽 Hello! I'm Sumantha McMahon, a qualified business trainer with over 15 years' experience, and a former teacher turned tutor.

I specialise in supporting education business owners launch, grow and scale on their terms.

Here are three ways to work with me:

#1 Bespoke 1:1 Mentoring
Goal-driven wrap-around support, with 1:1 strategy calls, WhatsApp support and free access to The Tutors' Mastermind.

#2 The Tutors' Mastermind
The leading membership for edupreneurs that combines tailored training (live and recorded), a community of like-minded business owners and exclusive discounts to resources in The Training Jukebox.

#3 The Training Jukebox
A growing hub of resources and self-paced courses e.g. group classes, to help you pick and choose specific areas of your business to boost.

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Sometimes, I share links to resources and apps that I recommend. They are all based on my experience - if I don't love them, I don't recommend them. In some cases, I earn a small commission for my recommendation, at no cost to you.