Shownotes
Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance.
Show Notes
- Curiosity vs. Judgment (00:01:18)
- Scientific Method in Diagnostics (00:03:00)
- Understanding Electrical Systems (00:04:25)
- Preparing for New Technologies (00:07:01)
- Curiosity in Management (00:08:16)
- Exploring Performance Issues (00:09:39)
- Identifying Systemic Issues (00:13:05)
- Open Communication in the Workplace (00:14:12)
- Customer Interactions and Curiosity (00:15:29)
- Cultural Impact of Judgment (00:17:50)
- The Importance of Curiosity in Diagnostics (00:19:10)
- Curiosity in Personal Relationships (00:20:16)
- Curiosity as a Tool Against Judgment (00:21:30)
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Contact Information
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
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The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
