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Audience Rewards: Transforming Broadway Loyalty Through Fan Engagement (#795)
Episode 7956th August 2026 • Let's Talk Loyalty • Paula Thomas
00:00:00 00:41:11

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In this episode, we bring Audience Rewards President Katie Dalton to center stage. Katie leads the ongoing development and operation of Audience Rewards, while also serving as Co-Founder of The Broadway Women’s Alliance.

Audience Rewards is the only loyalty programme dedicated to Broadway and has continued to evolve into a best-in-class audience engagement platform. Founded by the primary theatre owners, the programme helps shows better understand, engage and retain theatregoers, while creating new opportunities to connect Broadway with audiences and partners in meaningful ways.

Under Katie’s leadership, Audience Rewards has expanded its role in transforming how Broadway connects with fans—leveraging loyalty, partnerships and customer insights to create deeper relationships with theatre audiences.

Hosted by Bill Hanifin

Show Notes:

1) Katie Dalton

2)Audience Rewards

3) Broadway

4) Tiny Beautiful Things (Book Recommendation)

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