Takeaways

• Properly trimming your client base is essential for organizational health.
• Reputational risk is particularly significant for smaller companies.
• A client that was once a great fit may no longer align with your business.
• Engagement and profitability must be balanced for both clients and employees.
• High-paying clients with low engagement can harm your reputation.
• Employees with high engagement but low compensation risk burnout.
• It's crucial to keep employees compensated fairly to prevent poaching.
• Constantly evaluate your client base to ensure alignment with business goals.
• Finding solutions for clients who no longer fit is key to maintaining relationships.
• Utilizing engagement and profitability charts can help in decision-making.

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