Shownotes
Dr. Andy Roark welcomes Caitlin Palmer (aka “the desk winch”), a veterinary receptionist at Southern Vet Clinic and a member of the President’s Advisory Board for the North American Association of Veterinary Receptionists (NAVR), to talk about the state of the front desk. They discuss how changing communication preferences and tools like AI may increase the importance of front-desk staff as key client communicators, and why reception should be viewed as a long-term career path with better pay, recognition, and continuing education. Caitlin shares common pain points like disrespectful clients, vaccination hesitancy conversations, lack of appreciation, and the rift between front and back teams, plus the hidden challenge of having to be “on” all the time. They cover solutions like cross-training, consistent messaging, and NAVR’s goals for CE and future certification, and share where to find NAVR and Caitlin online.
Caitlin Palmer has spent 16 years in veterinary medicine with a passion for helping animals and the people who love them. She is widely recognized for her TikTok character the “DeskWench,” where she humorously portrays both a veterinary receptionist and “Karen Stevens,” everyone’s favorite disgruntled client, highlighting the real-life challenges of working at the veterinary front desk. Caitlin originally began her adult life as a theatre major studying acting and music, but ultimately chose a career in veterinary medicine because she couldn’t imagine being away from her dog. After overcoming her own battles with mental health, she became a strong advocate for supporting veterinary teams and fostering healthy clinic culture. Caitlin believes that while not everyone performs the hands-on medical aspects of veterinary care (something she jokes she certainly couldn’t do), pets don’t bring themselves to the veterinarian—making CSRs an essential part of patient care and the veterinary team. She proudly serves on the President's Advisory Board for NAAVR and is HONORED to share her passion with you all! Through education, storytelling, and humor, she encourages veterinary receptionists to take pride in their role and recognize the powerful impact they have every day.
Mentioned in this episode:
On Demand Team Training Bundle
Great medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.
Learn more about the Team Training Bundle here!
Learn more about Simparica Trio here!
Office Hours w/ Dr. Andy Roark
Inside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.
Transcripts
dr--andy-roark-_3_04-02-2026_162909:
Welcome everybody to the Kone
2
:of Shame Veterinary podcast.
3
:I am your host, Dr.
4
:Andy work.
5
:Guys, I got a fun one today with
Caitlyn Palmer, AKA, the desk winch.
6
:The desk winch is actually,
she is a, uh, she is a voice
7
:for veterinary receptionist.
8
:She is on the advisory board, uh, the
President's Advisory Board for navr,
9
:which is North American [Mic bleed]
10
:of Veterinary Receptionists, or n.
11
:A A VR.
12
:So anyway, I'm talking to her today
about the state of the front desk.
13
:We talk about what's going well at
the front desk, what the challenges
14
:are at the front desk, what the secret
challenges people don't know about at
15
:the front desk are, and then also what
her hopes and dreams are for the future.
16
:So that's what we talk about today.
17
:If you are at the front desk, if you
work at a vet hospital that has a
18
:front desk, this episode is for you.
19
:Let's get into it.
20
:Kelsey Beth Carpenter: This is your show.
21
:We're glad you're here.
22
:We want to help you in
your veterinary career.
23
:Welcome to the Cone of Shame with Dr.
24
:Andy Roark.
25
:dr--andy-roark-_3_04-02-2026_160950:
welcome to the podcast, Caitlin Palmer.
26
:How are you, my friend?
27
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Hello, sir.
28
:I'm doing great.
29
:How are you?
30
:I did it,
31
:dr--andy-roark-_3_04-02-2026_160950:
You did it.
32
:caitlin-palmer--she-her-_1_04-02-2026_150950:
me not to do
33
:dr--andy-roark-_3_04-02-2026_160950:
I was like, Hey, call me Andy,
34
:and you're like, I'll try not to.
35
:Well, to be fair, you are like
literally at your, , receptionist
36
:desk right now, as, as we talk.
37
:caitlin-palmer--she-her-_1_04-02-2026_150950:
in the mode.
38
:dr--andy-roark-_3_04-02-2026_160950:
exactly right.
39
:You're like, you switch straight over.
40
:caitlin-palmer--she-her-_1_04-02-2026_150950:
in the.
41
:, dr--andy-roark-_3_04-02-2026_160950: So
you are, for those who don't know you, you
42
:are a practicing veterinary receptionist.
43
:You are at Southern Vet Clinic
in Lucedale, Mississippi.
44
:, You are on the President's advisory
Board for nr, which is the North
45
:American Association of Veterinary
Receptionist, which is a fairly new group.
46
:You are also a fairly well known.
47
:Social media, , vet, influencer,
star, my team, there's fans
48
:of yours on my team for sure.
49
:Who like you quite a bit.
50
:And so as, , national Veterinary
Receptionist Week was rolling up, I was
51
:like, let's talk about the front desk.
52
:And one of my team was like, I think
you need to talk to Kaitlyn Palmer.
53
:She's really amazing.
54
:And so we went and found
you at the desk winch.
55
:is your online a bold choice?
56
:.
-:
57
:dr--andy-roark-_3_04-02-2026_160950:
I was wondering where it came from.
58
:I was like, yeah, okay.
59
:caitlin-palmer--she-her-_1_04-02-2026_150950:
We are big dorks and , you know how it is.
60
:We get rescues that come in
and someone had a pug and I was
61
:like, can I bring this dog home?
62
:him a picture.
63
:He said, no, desk winch.
64
:Get back to work.
65
:So I showed it to my manager and she
thought it was funny and she made me
66
:a label for my desk as a desk winch.
67
:So it just
68
:dr--andy-roark-_3_04-02-2026_160950:
Oh, that's fun.
69
:All right, man.
70
:I was, I was wondering
where, where's it come from?
71
:So, yeah, , you are
working today, , from home.
72
:So you, you work remote at the front
desk, which I always think is, is awesome.
73
:I really love it.
74
:I wanted to have you on today
because I wanna talk about
75
:the state of the front desk.
76
:And so here's kind of what's been
happening in my head is I'm looking
77
:at the way that communication is
changing today, and it's changing a lot.
78
:People's comfort level with texting.
79
:The fact that some people don't
want to get on the phone, they
80
:only want to deal by text.
81
:The fact that we have ai and so we're
using, like in my clinic, we're using
82
:AI scribes, and I, I love an AI scribe.
83
:I'm never going back.
84
:And I'm thinking about that and I'm
like, how do I, you know, people talk
85
:about using AI to increase efficiency,
and I go, It helps me get through my,
86
:paperwork, but what else does it do?
87
:And Caitlin, my belief is that if
we're using things like AI scribes,
88
:we are able to capture information
much more effectively and efficiently.
89
:And I think it opens the door for
us to use our receptionist, our
90
:front desk staff as communicators to
work more with pet owners they have
91
:before to really take, , you know, a
lot of communication burden off of.
92
:The vets, , offered of the techs
and shifted up to the front where
93
:the front desk has been such rock
stars for us for such a long time.
94
:And I always feel like the front
desk is wildly underrated, , in
95
:terms of importance.
96
:I mean, it's true.
97
:Just, , they create that client
experience and do in a huge way.
98
:And so anyway, I'm gonna sort of stop
talking here for a second and just
99
:sort of say, this is what I'm seeing
when I'm looking at the front desk.
100
:In your work with NR in your
work at the front desk like,
101
:like, do you agree with that?
102
:Do you think that the role
is changing significantly?
103
:If so, how?
104
:caitlin-palmer--she-her-_1_04-02-2026_150950:
I believe it is, and I'm very
105
:excited about where it's going
because we're elevating the role.
106
:dr--andy-roark-_3_04-02-2026_160950: Okay.
107
:caitlin-palmer--she-her-_1_04-02-2026_150950:
So up until now, this has been
108
:kind of a transitory role.
109
:So , you're a receptionist until something
better comes along or until you learn
110
:the back or until you get promoted.
111
:Why can't there be career
112
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
113
:caitlin-palmer--she-her-_1_04-02-2026_150950:
receptionists?
114
:Right.
115
:Because we're the ones that have the.
116
:, The FaceTime with the
117
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
118
:caitlin-palmer--she-her-_1_04-02-2026_150950:
they don't get to come see you, Dr.
119
:Andy, without going through me.
120
:dr--andy-roark-_3_04-02-2026_160950:
Right.
121
:caitlin-palmer--she-her-_1_04-02-2026_150950:
So if they don't like me,
122
:they're not gonna come see you.
123
:So we're important.
124
:So we're elevating that role.
125
:we're advocating for more CE
for learning, , basic medical
126
:stuff, um, communication skills.
127
:then, we talk, we do
128
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
129
:caitlin-palmer--she-her-_1_04-02-2026_150950:
So it's, it's great.
130
:It's great.
131
:dr--andy-roark-_3_04-02-2026_160950: I
think this is an interesting thing, sort
132
:of in your role in the advisory board.
133
:Like one of the, one of the sort of
responsibilities that you have is,
134
:you're out, you're in the trenches.
135
:You go, you, talk with other receptionists
you're, as part of your job as I
136
:understand it, it's kind of to collect
the pain points of front desk staff.
137
:Like, here's what people
are struggling with.
138
:This is your areas of, of
growth and opportunity.
139
:Give me an overview.
140
:Let me, before we get into sort of pain
points, Caitlin, , what's going well?
141
:At the front desk, what do you see in
terms of things that, that are working,
142
:things that, that receptionists are most
excited about, changes that you're seeing
143
:that seem to be improving the role?
144
:, What's happening on the positive?
145
:If I wanted to attract top talent and
retain them at my front desk, what
146
:do I need to be thinking about that's
going to really be engaging and it's
147
:gonna help me, keep the best people.
148
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Well tell them they're the
149
:best people at the front
150
:dr--andy-roark-_3_04-02-2026_160950:
I like that.
151
:caitlin-palmer--she-her-_1_04-02-2026_150950:
with.
152
:Of course.
153
:Elevate and.
154
:Acknowledge that they are important.
155
:Make sure they know that, good pay,
of course, is gonna be a, a big
156
:thing, as we learn, as we grow,
maybe we get more responsibility.
157
:Maybe that comes with a pay
158
:dr--andy-roark-_3_04-02-2026_160950: Sure.
159
:caitlin-palmer--she-her-_1_04-02-2026_150950:
that's gonna help greatly
160
:dr--andy-roark-_3_04-02-2026_160950: Yeah,
well, if you wanna keep somebody in that
161
:position, it has to go somewhere, right?
162
:There's gotta be like
a development pathway.
163
:What does that pathway
look like for you, Caitlin?
164
:So when you say, I wanna make this a
career at the, at, the front desk and not
165
:something where it's like, oh, I didn't
wanna become a tech, or, you know, I'm on
166
:the path to becoming the practice manager.
167
:Like, what, what does a career path at
the front desk in your mind look at?
168
:Does it have, does it have faces?
169
:What is interesty?
170
:What is middle?
171
:And kind of what does advanced
phase kind of look like?
172
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Of course.
173
:So the longer you're there,
you know, your pet parents,
174
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
175
:caitlin-palmer--she-her-_1_04-02-2026_150950:
you build that relationship.
176
:It's not just a transaction,
it's, it's a relationship.
177
:The goal is to see that patient
from birth and unfortunately,
178
:dr--andy-roark-_3_04-02-2026_160950:
Mm-hmm.
179
:caitlin-palmer--she-her-_1_04-02-2026_150950:
to be there for that whole journey,
180
:for that pet parent to be able
to help them, help their pets,
181
:and then also help the practice
182
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
183
:Okay.
184
:What do you think are
the biggest pain points?
185
:We were talking about continuing
education, you were saying
186
:that was really valuable.
187
:Just give me sort of a, a greatest
hits list, that you hear of people
188
:saying, I wanna learn about this.
189
:I, I want to be better at this.
190
:And especially, you know, I'm
always trying to develop the team
191
:and, and I want to know sort of
how to support and help people.
192
:What are the requests for education
that you think are most common?
193
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Absolutely.
194
:So dealing with disrespect is a big
195
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
196
:caitlin-palmer--she-her-_1_04-02-2026_150950:
do I handle Karen?
197
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
198
:caitlin-palmer--she-her-_1_04-02-2026_150950:
handle these people that are
199
:just not getting what I'm saying?
200
:basic medical things, How do you talk
to pet parents about vaccinations?
201
:You know, we're seeing a lot
of vaccination hesitancy,
202
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
203
:caitlin-palmer--she-her-_1_04-02-2026_150950:
just how to word it for different people.
204
:The biggest pain point I'm hearing,
there's two that really stand out from
205
:fellow, veterinary receptionist, CSRs.
206
:We use the term interchangeably.
207
:Is that there seems to be a big
rift between the front and the back.
208
:So between the technicians,
nurses and veterinary
209
:dr--andy-roark-_3_04-02-2026_160950: Sure.
210
:caitlin-palmer--she-her-_1_04-02-2026_150950:
CSRs, there seems like there's like
211
:this wall there and there shouldn't be.
212
:We're learning that we're,
we're overcoming that slowly.
213
:The other part is just not feeling
appreciated and not feeling, they're
214
:like they're part of Vet Med, that
you just answer phones when in
215
:reality a whole lot more than that.
216
:dr--andy-roark-_3_04-02-2026_160950: Do
you think those things are tied together?
217
:Do you think, you think the sort of front
versus back tension and then the feeling
218
:of, of not being a part of that medicine,
do you think those are interrelated?
219
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Absolutely.
220
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
221
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Because when you think of Vet
222
:Med, you, you think of the
doctor, you think of the nurses.
223
:But long before that, there's me,
224
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
225
:caitlin-palmer--she-her-_1_04-02-2026_150950:
there's all of us that, that help
226
:you come in, in the first place.
227
:dr--andy-roark-_3_04-02-2026_162704:
what is the challenge, , at the front
228
:desk , that people don't know about?
229
:What is the struggle that receptionists
face, that just doesn't get,
230
:caitlin-palmer--she-her-_2_04-02-2026_152704:
We have to be on all the time.
231
:So no matter what's going on in my
life, I have to be kind and nice and
232
:wonderful to this pet parent, even
though they've just called me, they've
233
:told me I have the soul of a demon.
234
:, dr--andy-roark-_3_04-02-2026_162704:
The soul of a team, and
235
:caitlin-palmer--she-her-_2_04-02-2026_152704:
I have the soul of a demon.
236
:I didn't know it, but apparently
237
:dr--andy-roark-_3_04-02-2026_162704:
sounds like a thing that
238
:happens in Mississippi.
239
:Practices
240
:caitlin-palmer--she-her-_2_04-02-2026_152704:
Maybe it's a southern
241
:dr--andy-roark-_3_04-02-2026_162704:
I could see that.
242
:caitlin-palmer--she-her-_2_04-02-2026_152704:
possessed.
243
:Yeah, so, so even though we've been told
these horrible things, even if we just got
244
:bad news about our own pets, we have to
be on and kind and at least not a bitch.
245
:Right.
246
:dr--andy-roark-_3_04-02-2026_162704: Yeah.
247
:caitlin-palmer--she-her-_2_04-02-2026_152704:
And that's hard, you know, we don't get
248
:that, luxury all the time of stepping
in the back and saying, you're not gonna
249
:believe what this person just said.
250
:I hate that.
251
:You know, we just have to, we just have
252
:dr--andy-roark-_3_04-02-2026_162704:
Or just that, just that moment
253
:when you're not on stage.
254
:You know, like the ability just to
dip into the back and have a moment
255
:to yourself, even if you don't
talk to anybody, but just sort of a
256
:moment to sort of collect yourself.
257
:It seems like much more challenging.
258
:dr--andy-roark-_3_04-02-2026_160950:
What does that integration look like?
259
:I've seen this done a lot,
a lot of different ways.
260
:But, Caitlyn, when you look at it,
like how do you break that wall down?
261
:Like how do you integrate the receptionist
into the medical aspect of, the practice
262
:and how do you integrate, the support
staff, the medical support staff into the,
263
:into the reception, part of the practice.
264
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Sure thing.
265
:Cross training is a big one.
266
:They see what we go through.
267
:We see what they go through, we
learn, okay, yeah, we do need to
268
:block off extra time for a sick
patient because blood work takes time.
269
:X-rays take time.
270
:Things you wouldn't know otherwise.
271
:Just opening up that.
272
:Line of communication is so valuable.
273
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
274
:caitlin-palmer--she-her-_1_04-02-2026_150950:
this is, we are hearing the patient
275
:who's panicking over an ear infection
and they think it's the end of the
276
:world, and so it's neat to kind of
see each other's perspectives on that.
277
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
278
:Tell me about Navr a bit.
279
:Where did it come from?
280
:Like, what did it grow out of?
281
:Help me understand like what did it
get started and, what's the driving
282
:sort of mission in the group?
283
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Of course.
284
:So, Boone, everyone knows
285
:dr--andy-roark-_3_04-02-2026_160950: Yep.
286
:, caitlin-palmer--she-her-_1_04-02-2026_150950:
Rhonda Bell, she's my queen.
287
:, And then Dr.
288
:Jill Clark.
289
:They're all big wigs now.
290
:They're CVPs veterinarians, but they all
started at the front desk, so they saw
291
:a need to elevate the role and to keep.
292
:in this job
293
:dr--andy-roark-_3_04-02-2026_160950:
Mm-hmm.
294
:caitlin-palmer--she-her-_1_04-02-2026_150950:
our turnover rate is, is
295
:about one in three five years.
296
:So,
297
:dr--andy-roark-_3_04-02-2026_160950: Okay.
298
:caitlin-palmer--she-her-_1_04-02-2026_150950:
you know, look to your left,
299
:dr--andy-roark-_3_04-02-2026_160950:
Right.
300
:caitlin-palmer--she-her-_1_04-02-2026_150950:
right.
301
:One of you's not gonna be here in five
years It doesn't have to be that way.
302
:And elevating the value of the CSR
303
:dr--andy-roark-_3_04-02-2026_160950: Hmm.
304
:caitlin-palmer--she-her-_1_04-02-2026_150950:
continuing education through our big
305
:girl goal is to have some kind of
certification that's gonna require ce.
306
:dr--andy-roark-_3_04-02-2026_160950: Okay.
307
:caitlin-palmer--she-her-_1_04-02-2026_150950:
that's going to elevate the role.
308
:We're gonna say, Hey,
you see RVT, you see DVM?
309
:dr--andy-roark-_3_04-02-2026_160950: Hmm.
310
:caitlin-palmer--she-her-_1_04-02-2026_150950:
There's an expectation that comes
311
:dr--andy-roark-_3_04-02-2026_160950:
Mm-hmm.
312
:caitlin-palmer--she-her-_1_04-02-2026_150950:
and that's what we want for our CSRs.
313
:dr--andy-roark-_3_04-02-2026_160950:
so what does that look like?
314
:So this, I think this is interesting
and I, I, I'd love to hear some
315
:more about the credentialing.
316
:Like, like what does that
look like from a timeline?
317
:Is it we, in a developmental
phase, kind of what does, when
318
:will there be sort of more clarity
about what that might look like?
319
:caitlin-palmer--she-her-_1_04-02-2026_150950:
It is still in the infancy.
320
:We're starting with, some CE four Nav
R members, some webinars, veterinary
321
:receptionist, specific things, but
it's still in the very infancy stages.
322
:dr--andy-roark-_3_04-02-2026_160950: Okay.
323
:I want you to imagine that it's 10
years from now in the future and
324
:the veterinary receptionist career.
325
:Has really advanced, there's a
strong level of appreciation.
326
:There's understanding about
what the front desk brings to
327
:the practice, things like that.
328
:Caitlin, what does that
look like in your mind?
329
:How's it different?
330
:caitlin-palmer--she-her-_1_04-02-2026_150950:
It is better.
331
:Everything,
332
:dr--andy-roark-_3_04-02-2026_160950: Okay.
333
:caitlin-palmer--she-her-_1_04-02-2026_150950:
We all know what we're talking about.
334
:know what the best medicine is.
335
:We know how to talk to people,
how to talk to different people.
336
:'cause what's important to someone with
horses may not be important to somebody
337
:with a four pound multi peekaboo.
338
:dr--andy-roark-_3_04-02-2026_160950:
When you think of practice that leverages
339
:the front desk really well, and then
one that struggles, what's the most
340
:common differences that you think of?
341
:What is it?
342
:The practices that really,
that do a good job?
343
:What do they do that, the practices
that struggle or, or that don't
344
:leverage their front desk very well?
345
:, What do they do differently?
346
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Of course a good practice is
347
:gonna all be on the same page.
348
:So from me.
349
:Like talking to me, scheduling
an appointment to checking out,
350
:it's gonna kind of all be the same
351
:dr--andy-roark-_3_04-02-2026_160950: Okay.
352
:caitlin-palmer--she-her-_1_04-02-2026_150950:
based on what you're telling me.
353
:That you know, your pet
may need some blood work.
354
:You know, this is kind of what to expect.
355
:And then they talk to the technician, they
say, yes, your pet may need blood work.
356
:Doctor comes in,
357
:dr--andy-roark-_3_04-02-2026_160950: Yep.
358
:caitlin-palmer--she-her-_1_04-02-2026_150950:
need blood work.
359
:Everybody is on the same page.
360
:And that
361
:dr--andy-roark-_3_04-02-2026_160950:
messaging.
362
:Yeah.
363
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Exactly.
364
:Correct.
365
:dr--andy-roark-_3_04-02-2026_160950:
No, I like it.
366
:That definitely makes sense.
367
:know, , We've sort of talked about,
, where this goes and sort of making it into
368
:a longer career path and things like that.
369
:when you started, you said you're still
at the practice , where you first started.
370
:, What is it for you specifically that,
that has made you stay in this role and
371
:sort of stay with, the same practice even?
372
:caitlin-palmer--she-her-_1_04-02-2026_150950:
I started in the kennel 16 years ago.
373
:And my doctor that I work for now who
gave me my start in the kennels all
374
:those years ago, , he actually moved.
375
:So there was a gap where I wasn't
working for him, but when this
376
:physician came available and there
was a possibility of doing remote,
377
:'cause he lives two hours away from me.
378
:I was like, absolutely.
379
:So, you know, it, it, it's
just, he's a great doctor.
380
:I believe in the
381
:dr--andy-roark-_3_04-02-2026_160950:
Mm-hmm.
382
:, caitlin-palmer--she-her-_1_04-02-2026_150950:
And that's important,, you have
383
:to have those same beliefs.
384
:dr--andy-roark-_3_04-02-2026_160950: Yeah.
385
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Otherwise , your patients aren't
386
:gonna get the care they need.
387
:dr--andy-roark-_3_04-02-2026_160950:
Where can people learn more about?
388
:Never now.
389
:So if you're a practice owner, if
you're working at the front desk
390
:and you were like, I, this, I would
like to know more about what this
391
:organization might, do for our practice
or how it could support our people.
392
:How do people engage with them?
393
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Absolutely.
394
:It's never.org.
395
:And , we're actually working
on some CEEs and some webinars.
396
:I'm presenting a
397
:dr--andy-roark-_3_04-02-2026_160950:
Very nice.
398
:caitlin-palmer--she-her-_1_04-02-2026_150950:
exciting.
399
:, So exciting.
400
:, But.
401
:Yeah, there we've got social media.
402
:We're on LinkedIn.
403
:We're on Facebook.
404
:, Instagram,
405
:dr--andy-roark-_3_04-02-2026_160950:
very nice.
406
:Where can people find you online?
407
:caitlin-palmer--she-her-_1_04-02-2026_150950:
I am the desk winch, so you can
408
:find me on TikTok at desk Winch,
or on Instagram at the desk winch.
409
:dr--andy-roark-_3_04-02-2026_160950: Fair.
410
:Dnce was already taken on Instagram, huh?
411
:caitlin-palmer--she-her-_1_04-02-2026_150950:
was, and I don't know who had
412
:dr--andy-roark-_3_04-02-2026_160950:
Oh, oh, well,
413
:caitlin-palmer--she-her-_1_04-02-2026_150950:
don't know.
414
:dr--andy-roark-_3_04-02-2026_160950:
uh, so missed
415
:caitlin-palmer--she-her-_1_04-02-2026_150950:
idea.
416
:I
417
:dr--andy-roark-_3_04-02-2026_160950:
missed opportunity.
418
:Oh well.
419
:Alright, Caitlin, thank
you so much for being here.
420
:I appreciate having you guys
take care of yourselves.
421
:Everybody.
422
:Happy Veterinary receptionist Week to all.
423
:I'll see you guys later on.
424
:caitlin-palmer--she-her-_1_04-02-2026_150950:
Thank you for having me.
425
:dr--andy-roark-_3_04-02-2026_162909:
And that's what we got guys.
426
:Thanks for being here.
427
:Thanks to Caitlyn for being here.
428
:She's so fun.
429
:I do enjoy talking with her gang.
430
:Take care of yourselves, everybody.
431
:Show some love to the front desk, make
sure they know that they're appreciated.
432
:Guys, be well.
433
:See you later.
434
:Bye.