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2023-06-01. Why We're Building Aboard
Episode 481st June 2023 • Reqless: Software in the Age of AI • Aboard
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In this episode, Rich and Paul delve into the issues of the web, as it has become toxic. Their advice? Search for those healthy, cleansed spaces on the web. Spaces where you can be productive, keep your information safe, and share your knowledge. All of which is possible by our sponsor, Aboard.

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Paul Ford:

Richard.

Rich Ziade:

I'm in a marketing mood.

Paul Ford:

Well, we usually go out there and give advice about

Paul Ford:

stuff and we have some good emails that we wanna respond to, but you

Paul Ford:

know, we, you and I have a day job.

Paul Ford:

We are building a product that deep inside we think for those who use it and

Paul Ford:

commit to it, we'll make better internet.

Paul Ford:

Exactly.

Paul Ford:

And so look, this podcast is about how we are figuring out the world.

Paul Ford:

And this product is a huge part of how we're figuring out the world.

Rich Ziade:

It is.

Rich Ziade:

And so you may be asking, but wait, what's wrong with the internet?

Rich Ziade:

We're gonna walk through that.

Rich Ziade:

Let's

Paul Ford:

do that.

Rich Ziade:

I have a theory.

Paul Ford:

What's your theory?

Rich Ziade:

I have a theory that the popularity behind like to-do

Rich Ziade:

list apps like reminders on iPhone, which is very good by the way.

Rich Ziade:

They're to-do list.

Rich Ziade:

Do is another one things.

Rich Ziade:

There's one called things

Paul Ford:

Okay, no, I'm watching in real time.

Paul Ford:

As our audience count goes down, like the CNN vote,

Rich Ziade:

Here's the

Paul Ford:

where are we going here?

Rich Ziade:

Uh, the reason people like them is cuz they're quiet

Rich Ziade:

and they're safe, but it turns out to do just about anything.

Rich Ziade:

You gotta open a browser.

Rich Ziade:

Nobody talks about the browser anymore, but pretty much to do

Paul Ford:

anything.

Rich Ziade:

You gotta open the

Paul Ford:

So, so first of all, computers didn't used to be quite so

Paul Ford:

annoying, but boy are they annoying now.

Paul Ford:

Even the Mac, I always think, you know, when their little icon bounce

Paul Ford:

jumps up and down in the dock.

Rich Ziade:

why would anything jump up and down?

Rich Ziade:

It's

Paul Ford:

like a toddler.

Paul Ford:

It wants your attention, you know, it's just like, Hey, hey,

Paul Ford:

I'm, I'm getting there, huh?

Paul Ford:

Look at me.

Paul Ford:

Look at me.

Paul Ford:

I'm gonna, you're gonna, and I'm like, you are.

Paul Ford:

Microsoft Word.

Paul Ford:

Could you calm the hell down?

Paul Ford:

Calm the hell down.

Paul Ford:

Yeah,

Rich Ziade:

Yeah, exactly.

Rich Ziade:

And, and, The, probably the pinnacle of Annoyingness is navigating the internet.

Paul Ford:

It is, no, I'm sorry.

Paul Ford:

The pinnacle of Annoyingness is navigating the internet plus browser notifications.

Paul Ford:

Oh, and they test it?

Paul Ford:

No, they've, everybody pretends like that's the worst feature

Paul Ford:

that's ever been added.

Rich Ziade:

We might add it to our product of board.com.

Paul Ford:

Yeah.

Paul Ford:

But no, look, I, you know, when I, you know, when I turn them on, I turn them

Paul Ford:

on for Google Calendar when I'm using it in Yeah, like if, if there is a What

Rich Ziade:

Bed, bath and Beyond?

Paul Ford:

the thing, man.

Paul Ford:

If it is a information service where it's going to give me notifications

Paul Ford:

about the information I put in Slack or the, or the people that I'm

Paul Ford:

working with put in Slack, et cetera, um, Google Calendar, maybe Gmail.

Paul Ford:

I'm okay with the browser notification, yes.

Paul Ford:

But otherwise, it's an unholy crime and every media organization that wants to

Paul Ford:

jam those bad boys down, my eyeballs needs to go look at itself in the mirror

Paul Ford:

and say, what are we really about here?

Rich Ziade:

I, I, you know, everyone.

Rich Ziade:

I think what happens is the volume level is so high that you're trying to come

Rich Ziade:

in like one decibel higher just to get

Paul Ford:

I'll tell

Paul Ford:

you what happens cuz I've watched you be a product manager.

Paul Ford:

We're gonna need notifications.

Paul Ford:

I saw that they're doing 'em over at, um,

Rich Ziade:

I'm, I'm bad that way.

Rich Ziade:

Yeah.

Rich Ziade:

I'm driven by Envy As a product manager,

Paul Ford:

hates 'em Rich.

Paul Ford:

Everybody hates notifications.

Paul Ford:

Nobody wants them in there.

Paul Ford:

Yeah, well we're gonna need them.

Paul Ford:

Yeah.

Rich Ziade:

So I wanna talk about the web through a different lens here

Rich Ziade:

to sort of outline I think what's happened and how we cope with it today.

Paul Ford:

Okay.

Paul Ford:

So wait, what's the problem?

Rich Ziade:

There's a few problems.

Rich Ziade:

A, it's slow.

Rich Ziade:

It's just slow.

Rich Ziade:

The internet is slow because when you go to read the article, like

Rich Ziade:

a bunch of uninvited guests are in your computer and it takes a long

Rich Ziade:

time to do anything because it's trying to understand who you are and

Rich Ziade:

advertise and target you and all that.

Rich Ziade:

So

Paul Ford:

We should explain that to people.

Paul Ford:

The process of loading a webpage, it's like, imagine if you were hosting

Paul Ford:

a dinner, okay, everybody's coming over to have dinner at your house.

Rich Ziade:

and like an extra 80 people

Paul Ford:

an extra 80 people show up, and they all have

Paul Ford:

unusual dietary requirements.

Paul Ford:

And it's not like I, I, I can't have dairy.

Paul Ford:

It's like, I can only have oat milk and I'm going to, and if you give it to me,

Paul Ford:

un un, unless I get my oat milk, I am not gonna allow this dinner to move forward.

Paul Ford:

And there's 80 of, that's when a webpage loads, that's what happens.

Rich Ziade:

Exactly.

Rich Ziade:

So it's slow.

Rich Ziade:

A another related point is that it feels creepy.

Rich Ziade:

Like I was looking for sandals three days ago, and then I visited like.

Rich Ziade:

Uh, you know, financial times.com and it advertised the sandal there.

Rich Ziade:

So there's a lot of backroom dealing with, with your data.

Rich Ziade:

So

Paul Ford:

I can boil this, I can boil this into one statement for you.

Paul Ford:

Now that you're saying it.

Paul Ford:

The browser has become a bureaucracy.

Rich Ziade:

That's a great way to put it.

Paul Ford:

Okay.

Paul Ford:

It is.

Paul Ford:

All of this consensus, all of these constraints and systems have

Paul Ford:

been built into the web browser and into the web as a platform.

Rich Ziade:

Exactly.

Rich Ziade:

And so it's slow, it's intrusive.

Rich Ziade:

Your behavioral data is getting tossed around and bartered

Rich Ziade:

in, in, in backroom deals.

Rich Ziade:

But let's go even more subtler.

Rich Ziade:

There's something else that's happened on the web, which is we seek, we go to

Rich Ziade:

the web because we want information.

Rich Ziade:

That's it.

Rich Ziade:

That's pretty much it.

Rich Ziade:

Like yeah, there are apps you can use on there and it does cool stuff,

Rich Ziade:

but like so many people get on the internet to get information.

Paul Ford:

Well, no, hold on.

Paul Ford:

It's also like the number one software delivery platform for

Paul Ford:

other kinds of transactions

Rich Ziade:

It, it is, but I, I'm just comparing, um, Wikipedia

Rich Ziade:

with a s an e-commerce store, like

Paul Ford:

People spend more time looking at Wikipedia than

Paul Ford:

they do in the Chase banking app,

Rich Ziade:

Researching, uh, the best, uh, garden raise beds.

Rich Ziade:

Yes.

Rich Ziade:

Uh, you're using, you're looking for instruction.

Rich Ziade:

Look, while you're doing that, you will get pitched a lot of products, but you're

Rich Ziade:

looking for knowledge and information.

Paul Ford:

and if we count social media as knowledge and information, which fighting

Paul Ford:

aside, that's the intent, uh, then that's, I think that is unequivocally true.

Paul Ford:

I'm gonna go with

Rich Ziade:

That's right.

Rich Ziade:

Now I'm gonna give one more example of why the web's a mess, which is

Rich Ziade:

actually less to do with, you know, bots and ad tracking and all that.

Rich Ziade:

And more to do with just how, um, Sort of underhanded.

Rich Ziade:

It's become, I, I was looking for a screen recording software for my

Rich Ziade:

Mac, and you end up on these lists, top five screen recording software.

Rich Ziade:

And all of the lists are published by screen recording software companies

Rich Ziade:

that put their product at number one.

Rich Ziade:

VPN is

Paul Ford:

Well, no, but

Rich Ziade:

right top vpn.

Rich Ziade:

And it's like, whoa.

Rich Ziade:

This was written by Nord vpn.

Paul Ford:

So this is web marketing today.

Paul Ford:

I mean, we used to do this at the agency, right?

Paul Ford:

So at the agency you would write a piece of content that would be like

Paul Ford:

10 reason how to pick a great agency.

Paul Ford:

Yeah.

Paul Ford:

And it, it tend, it tended that the 10 ways to pick a great agency happened to

Paul Ford:

really align with our service offering.

Paul Ford:

You know, now, and it would be like, you might be ironic about

Paul Ford:

it, you might throw it out.

Rich Ziade:

deceptive than top 10 New York City agencies and

Rich Ziade:

we put ourselves at number one.

Rich Ziade:

That would be

Paul Ford:

wait, no, that's not silly.

Paul Ford:

You can pay people to do that for you.

Paul Ford:

That's what people do.

Paul Ford:

Yeah, we would get pitched that all the time.

Rich Ziade:

So holy hell like, pause and think about this.

Rich Ziade:

When did it become such an ugly thing to just do anything?

Paul Ford:

Oh, 2007.

Paul Ford:

February.

Rich Ziade:

February, 2007.

Rich Ziade:

The web is really just a bunch of data points.

Rich Ziade:

It's it's data.

Rich Ziade:

The whole web is really a, a, a, a web of data.

Rich Ziade:

These end points are websites,

Rich Ziade:

information.

Rich Ziade:

uh, if you want to talk a little, technically, sometimes

Rich Ziade:

it's an API endpoint,

Paul Ford:

right?

Paul Ford:

But the web is other people's databases.

Paul Ford:

That's real.

Rich Ziade:

The web is other people's databases.

Rich Ziade:

And when you look at the web that way, there is one node

Rich Ziade:

that is just the crown jewel.

Rich Ziade:

It is like if, as you're brushing the dirt to see if there are little beads

Rich Ziade:

of gold and, and there is one more data point, that data node, let me

Rich Ziade:

call them nodes, that is more valuable than any other, and that is you.

Rich Ziade:

You're special, Paul.

Rich Ziade:

fantastic.

Rich Ziade:

And you're incredibly

Paul Ford:

I'm utterly unique.

Rich Ziade:

And

Paul Ford:

hold on, let me give my social security number to this person who just

Paul Ford:

asked for it to show how unique I am.

Rich Ziade:

Don't do that.

Rich Ziade:

Okay.

Rich Ziade:

Do, don't do that.

Rich Ziade:

But, and so if you look at it that way, right?

Rich Ziade:

And you peel back.

Rich Ziade:

All of the gaming that goes on, which is for human eyeballs.

Rich Ziade:

It is just data.

Rich Ziade:

Mm-hmm.

Rich Ziade:

Right.

Rich Ziade:

And when you think about it, if you could give me the web cleansed of

Rich Ziade:

all that manipulation and all the gaming, I know I have to go get it.

Rich Ziade:

I'll go get it.

Rich Ziade:

But once I find what I want, can I have it and can I have it in a

Rich Ziade:

place where I can be productive and useful and I can actually convey.

Rich Ziade:

My own knowledge and interests without it being something like, come

Rich Ziade:

over here, ignore my 60 open tabs.

Rich Ziade:

I want to show you what I found.

Paul Ford:

This was the motivation for the product we built, which is

Paul Ford:

called aboard, aboard.com, et cetera.

Rich Ziade:

Yes.

Rich Ziade:

And, and I guess what we're a board is sort of going back to to-do lists,

Rich Ziade:

which are, you know, quiet places.

Rich Ziade:

What's nice about, like, apps, there was this trend at one point where if you

Rich Ziade:

wanted to write, your whole screen went white and it, and it just snowed in the

Paul Ford:

that was wonderful.

Paul Ford:

That was a great moment.

Rich Ziade:

But, you know, I think the appeal of a lot of these, those kinds

Rich Ziade:

of tools is that they're just quiet.

Rich Ziade:

Like it's away from the mayhem of the

Paul Ford:

This is what we've built.

Paul Ford:

Look, I, I wanna, you know, we're bringing people in, we're waving them in.

Paul Ford:

You know, if you DM the Abort account, we might find a way

Paul Ford:

to get you in even sooner.

Paul Ford:

You know, we did just do the Nord VPN thing.

Paul Ford:

We're like, what's the best tool for organizing and

Paul Ford:

controlling the web A board?

Rich Ziade:

I don't know if a board is the best

Paul Ford:

No, it may not be.

Paul Ford:

That's true.

Rich Ziade:

What I do know is that, um, The idea of carving out more productive

Rich Ziade:

spaces has always been away from the web.

Rich Ziade:

So when you look at tools like Airtable and um, other productivity tools out

Paul Ford:

They happen to run on the

Rich Ziade:

They happen to run on

Paul Ford:

what they love is the web's collaborative +nature

Paul Ford:

.. They're like, oh, it's so

Paul Ford:

can, yeah, I can share a link

Rich Ziade:

is amazing.

Rich Ziade:

It's actually great.

Rich Ziade:

I can invite Paul to Todoist and we can have a shared to-do

Paul Ford:

list.

Paul Ford:

Yeah.

Paul Ford:

But there's no pages.

Rich Ziade:

well, it's, it's away from the web and, and, and really our.

Rich Ziade:

I've been a fan of Andy Bio

Paul Ford:

for a long time.

Paul Ford:

Yeah, yeah.

Paul Ford:

Sure.

Rich Ziade:

Sure.

Rich Ziade:

Probably one of the like, original curators of the internet stuff.

Rich Ziade:

Culture for what?

Rich Ziade:

20 years?

Rich Ziade:

25 years.

Rich Ziade:

Um, and he kindly tweeted out, uh, and shared on his,

Rich Ziade:

his, his feed, his RSS feed.

Rich Ziade:

Bless his heart.

Rich Ziade:

It still works.

Rich Ziade:

Um, that, you know, Paul Ford reached the, released a social bookmarking tool.

Paul Ford:

Mm-hmm.

Rich Ziade:

I, you know, it was nostalgic.

Rich Ziade:

There was a product called Delicious many years ago which Yahoo acquired

Rich Ziade:

and then somehow put away behind the, um, food court snacks.

Rich Ziade:

But let's put that aside.

Rich Ziade:

Um, and you and I looked at each other as like, uh oh, like, what?

Rich Ziade:

Is that all we are?

Rich Ziade:

Um, so what are we, Paul, I'm going to throw it to you now.

Paul Ford:

First of all, I think it's okay for people to look at a thing and

Paul Ford:

go, oh, that's for social bookmarking, because that, that's a utility in Andy's

Paul Ford:

head when he saw this And it's totally what we put out made it look that way.

Rich Ziade:

Oh, it's also kind of funny.

Rich Ziade:

It, it's not, it doesn't exist today.

Rich Ziade:

There really aren't many.

Paul Ford:

There's Pinterest, there's some stuff, but not, like, not in a.

Rich Ziade:

about Pinterest for a minute, but go ahead.

Rich Ziade:

Okay,

Paul Ford:

so what are we, we're actually.

Paul Ford:

There isn't an exact category for what we are because you could look at us and

Paul Ford:

you could say, oh, they're low code.

Paul Ford:

Oh, they're data management.

Paul Ford:

Oh, they're spreadsheet plus.

Paul Ford:

Oh, it's social bookmarking.

Paul Ford:

It brings in the web.

Paul Ford:

You can add cards, make cards.

Paul Ford:

I mean, all these sort of like software things.

Paul Ford:

I'll tell you what we really are.

Paul Ford:

We're a place to make a clean, well lit space on the internet for you and a

Paul Ford:

couple of friends or coworkers, and then.

Paul Ford:

If you choose, you can give that space back to the internet.

Paul Ford:

Nice and cleaned up.

Paul Ford:

But you don't have to.

Paul Ford:

So you can.

Paul Ford:

And what can you use it for?

Paul Ford:

Well, you can use it to make a grocery list.

Paul Ford:

Um, we've already seen people use it to share recipes with their community.

Paul Ford:

You can use it to do HR for your company, because that's what computers are for.

Paul Ford:

People use spreadsheets for these

Rich Ziade:

Yes,

Paul Ford:

But.

Paul Ford:

It's in the web, it's of the web and it can go back out to the

Paul Ford:

web, which is unusual for software as a service type of tools.

Paul Ford:

Most of them say, Hey, thanks, we'll we'll bring some stuff in.

Paul Ford:

Yeah.

Rich Ziade:

Yeah.

Paul Ford:

And then let's not really put it back out again.

Rich Ziade:

and so if we think about the web as a data layer, not just as

Rich Ziade:

a place that holds images, a good way to look at a board, one of the ways

Rich Ziade:

to look at a board is a board doesn't.

Rich Ziade:

Have a bias towards what you're bringing into it, but it wants

Rich Ziade:

to look at the web differently.

Rich Ziade:

It wants to let you pluck what you find valuable, bring it to another

Rich Ziade:

place, and then invite others in to talk about it, to get some things

Rich Ziade:

done, to work on things and whatnot.

Rich Ziade:

I'm speaking a little abstractly here, but a big part of people using

Rich Ziade:

tools is how they get information in.

Rich Ziade:

It is horrible to people.

Rich Ziade:

Hire people to just.

Rich Ziade:

Keep a list in shape.

Paul Ford:

Sure.

Rich Ziade:

Sure.

Rich Ziade:

The spreadsheet is still the number one way to kind of hold a bunch of stuff.

Rich Ziade:

And there are teams of people who do that for other people.

Rich Ziade:

Yeah.

Rich Ziade:

Right.

Rich Ziade:

And we wanted to build something that made it really easy to, uh,

Rich Ziade:

bring information in and then be productive because people skipped

Rich Ziade:

the bring in, bring information in.

Rich Ziade:

Now this sounds like this was one really long ad, uh, and yes,

Paul Ford:

yes.

Paul Ford:

It does sound that

Rich Ziade:

Oh,

Paul Ford:

What you gonna do?

Paul Ford:

It's all right.

Paul Ford:

They can't all be like, I mean, this is what we work on all day.

Rich Ziade:

This is what we work on all day now.

Rich Ziade:

What is it for?

Rich Ziade:

But what is it for?

Rich Ziade:

That's a great question, and we're figuring that out and we're learning from

Rich Ziade:

people as to what they can use it for.

Rich Ziade:

What we do know is this.

Rich Ziade:

When you talk to people, AI is exploding now everywhere, but if you ever talk to

Rich Ziade:

anyone about how they work, whether it be a real estate agent or an interior

Rich Ziade:

designer, it is like the stone age.

Paul Ford:

Alright.

Paul Ford:

I, you know, this is what we've been building.

Paul Ford:

I, here's the thing.

Paul Ford:

I want people to use this thing, not because it could

Paul Ford:

theoretically make us money.

Paul Ford:

As far as I know, anyone using this thing is costing me a lot of money right now.

Paul Ford:

So if you want to cost me a lot of money, go ahead and check out a board.

Paul Ford:

That's fine.

Rich Ziade:

It is free today.

Rich Ziade:

We're still learning about how people use it and how they want to use it.

Rich Ziade:

Um, and uh, I really enjoyed just nakedly marketing this thing today.

Paul Ford:

I don't see this as naked marketing.

Paul Ford:

You and I have, uh, this is, we, we got to do the thing.

Paul Ford:

We're very lucky.

Paul Ford:

So this is the, the, we're very lucky and we're taking advantage

Paul Ford:

of our luck, which is we could kind of sit in a room and dabble and,

Paul Ford:

you know, I could get into drones.

Paul Ford:

You know, and, and like

Rich Ziade:

racing, drone racing.

Rich Ziade:

Yeah.

Paul Ford:

stuff like that, that stuff is cool.

Paul Ford:

I really like it.

Paul Ford:

But instead, we were like, okay, we're in a position.

Paul Ford:

Can we make a slightly better internet?

Paul Ford:

Can we make a thing that, can we test our big software ideas in the world and

Paul Ford:

the world might kick us in the face?

Paul Ford:

So I'm ready for that.

Rich Ziade:

Yes.

Rich Ziade:

Look, our.

Rich Ziade:

We have really old internet passports, like they were stamped way before.

Rich Ziade:

A lot of people's, and we've watched it evolve a certain way.

Rich Ziade:

We still believe in people and finding utility and, and feeling useful on the

Rich Ziade:

internet, and a lot of people want that.

Rich Ziade:

But man, it's a grind

Paul Ford:

Yeah.

Paul Ford:

You know, we're like Soviet internet in the era of Putin like it.

Paul Ford:

Hey is all right.

Paul Ford:

Alright.

Paul Ford:

Alright.

Paul Ford:

Well look

Rich Ziade:

what you think.

Rich Ziade:

Excuse me.

Rich Ziade:

Tell us what you think.

Rich Ziade:

And

Rich Ziade:

sign up.

Rich Ziade:

Uh, if you, we will give you an inside track if you try, uh, sign

Rich Ziade:

up for a beta invite@aboard.com.

Rich Ziade:

We'll let you in.

Rich Ziade:

Just, uh, uh, ping us, uh, either at hello@zford.com or follow us at z ford

Rich Ziade:

on, on Twitter, and uh, send us a note.

Paul Ford:

Sounds like a plan.

Paul Ford:

All right, we'll talk to everybody soon.

Paul Ford:

Take care.

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