Katrina is the Co-Founder of HIT Global where Humanising IT™ applies human-centred design principles to the world of IT service management. Katrina is recognised as leading global expert in ITSM field, she trains and advises international and publicly listed institutions.

Katrina is an ITIL Master, former ITIL Global Ambassador, and was a contributing author to all ITIL 4 official publications. She is an award-winning author of her book “Humanising IT”

She is the creator of the Humanising IT™ podcasts where she interviews the most influential and powerful business leaders across the globe.

Top 3 takeaways

1.     What is Humanising IT – 07:25

2.     Design thinking principles - 12:48

3.     Starting again as an entrepreneur – 22:15

Guest Website - https://hitglobal.services/

Guest LinkedIn profile - https://www.linkedin.com/in/katrinamacdermid/

Sponsored by Russell King Associates - https://www.russellkingassociates.com/

Find Kaan Azmi on LinkedIn - https://www.linkedin.com/in/kaanazmi/

Find the latest news – www.techlifestories.com