What We Cover in This Episode

• The restaurant story — and what it reveals about every industry
• Why companies that revolve around themselves lose customers in silence
• Customer Focus = Transactional. Customer Obsession = Transformational Connection.
• Google I/O 2026: the future is asking, not searching — and what that means for leadership
• The Question of the Day — a practice that builds Customer Obsession from the inside out

"Customer Focus asks: is the team performing? Customer Obsession asks: how is the customer feeling right now? One is transactional. The other is transformational. And the gap between them is where loyalty is won or lost."

Human or Hype? — This Week

Customer journey mapping as a CX strategy.

Red Flag / Green Flag — This Week

The Question I Can't Stop Thinking About

Tune into the show

→ If you're thinking "yes, that's us — we're in that internal loop" — write me.

Tell me what you're seeing. I'll tell you what I'd say to your team.

amelung-partners.com · LinkedIn: @amelungandpartners

→ This podcast grows because people like you forward it to people like you.

If something landed today — share it with one person navigating the same questions.

That forward is worth more to me than any campaign.

→ Subscribe on Spotify, Apple Podcasts, or wherever you listen.

→ Leave a review if you can. It makes a real difference.

→ Free GHX Pressure Test — 12 questions, 5 minutes:

amelung-partners.com → Free Tools

AI is great. But humanity is the driving force.

See you next Tuesday.

— Peggy, your genuine human experience nerd 🎙️