In this episode, Phil dives deep with design expert and professor Mat Duerden to uncover the secrets of creating transformative experiences that leave a lasting impression. 

Key Takeaways

1. Core vs. Novelty Balance: Learn how to strike the perfect mix of consistency and innovation in your offerings to build trust and delight customers.
2. Reflection Drives Transformation: Discover why allowing time for reflection is key to moving from memorable to meaningful experiences.
3. Building Partnerships with Intent: Understand how to align disparate organizational cultures to create a unified, impactful experience.

Connect

• Linkedin
• Mat’s Book, Designing Experiences

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