Over the last few weeks social unrest has soared after a slew of high-profile acts of racism. To help restaurateurs better navigate issues of diversity and inclusion and create spaces where all patrons feel welcome, this week, Karly McBride sat down for an interview with Jamal Rasoully, CEO and Founder of The Halal Shack.

Jamal shared his zero-tolerance approach to discrimination that includes rejecting racism, sexism, xenophobia and all hateful or intolerant speech and actions. Whether it is policies, procedures or resources, his empathetic approach includes tips for managing a diverse front and back of the house.

• [00:53] - Interview with Jamal Rasoully
• [02:14] - How to best support multicultural employees
• [04:05] - Managing discrimination in communities of color
• [05:09] - The importance of personal health & safety during reopening
• [06:47] - Customer communication
• [08:26] - Bringing about change
• [12:44] - Showing more patience

Jamal Rasoully is the Founder and CEO of The Halal Shack and Spin Sauce. A son of Afghan immigrants, Jamal is passionate about bringing Halal cooking to America.

The restaurant landscape has changed drastically in the last few months. To help restaurateurs navigate the impossible decisions they will have to make in the months to come, Order Up, is a brand-new podcast from the National Restaurant Association dedicated to aid in the recovery of restaurants and their employees.

Informed by the latest data, each Friday we’ll share conversations about the recovery ahead of us. You’ll leave with an understanding of the current industry issues, insights, and best practices. Subscribe today or visit us at restaurant.org/podcasts.

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This podcast episode was produced by Dante32.