Artwork for podcast Unleashing Leadership: Unlocking Greatness and Embracing Change
Everybody's Job is Customer Service - S8 E38
Episode 431 • 14th April 2025 • Unleashing Leadership: Unlocking Greatness and Embracing Change • Travis Maus
00:00:00 00:09:58

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Takeaways

  • Growth should not come at the expense of control.
  • Transforming client experience can differentiate a business.
  • Training all staff on client service is essential.
  • Employee and customer focus must be balanced.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham


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