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Claims and Support
Episode 53rd February 2022 • The Practical Protection Podcast • Kathryn Knowles
00:00:00 00:35:39

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Hi everyone, this is the fourth episode of our Mental Health in Life Insurance week. So far this week we have gone through why someone may need or want insurance, how they can get it, the things that lead insurers to make decisions over what can be available to someone, and we are now at the point where everything comes together for the whole point of this: the claim.

In this episode we talk about what happens in terms of support for people living with a mental health condition when they make a claim on insurance, and more importantly the extra support they can access from the policy even if they don’t make a claim. We also talk about how mental health needs to be considered with every claim, as these are times when people are often at their most vulnerable.

The key takeaways:

  • Insurers now often offer extra support services for people that have policies with them e.g. mental health support lines, access to remote GPs, fitness and nutrition plans.
  • Mental health causes a large amount of income protection claims and insurers partner with specialist firms to help people that are struggling to work.
  • Mental health support can be accessed by policyholders but it’s important to be aware that there are times that this service will not be the most appropriate option.

The next episode of the podcast is going to be a bit different. We are hosting a webinar to round off this mental health in life insurance week, and the audio from it will be added as our next episode. I hope that you have found our walkthrough of insurance and mental health useful.

Remember, if you are listening to this as part of your work, you can claim a CPD certificate on our website, thanks to our sponsors Octo Members.

If you want to know more about how to arrange protection insurance, take a look at my Protection Insurance in Practice course here.