This week we are dropping an unheard bonus segment from our intervew with Shelley Clinger [S1/E6]. I asked Shelley to tell me about the best manager she ever had and she told us a story about this special individual who mastered what I might call the "gentle/firm" approach to building new team. Gentle/firm might seem like a contradiction of sorts, but Shelley makes that case this balancing act yeilds great returns.

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