The Importance of Candidate Experience with Caroline Pennington

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Episode 63 • 27th April 2023 • World's Greatest Boss • Jackie Koch

00:00:00 00:27:48

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I'm excited to talk with Caroline Pennington, an experienced recruiter, about the importance of providing a great candidate experience. As an entrepreneur, I know that building a strong team is crucial to the success of any business. Caroline shares her background and expertise in the recruitment industry, and explains how temporary staffing can be useful for new businesses. We also talk about the differences between contingency and retained recruiters and how each approach can benefit your hiring process.

We also dive into the topic of candidate experience, it has become so vital to the hiring process. She defines candidate experience as the sum total of interactions between a candidate and a company during the hiring process and emphasizes the importance of prompt and clear communication with candidates. A positive candidate experience can help attract top talent and promote a good employer brand, which is essential for any growing business. It's so important to create a hiring process that makes candidates feel valued and respected. Caroline's insights will help you do just that!

What you'll hear in this episode:

[2:50] Caroline’s background

[4:00] What is temporary staffing, and when would you use it?

[7:00] Contingency vs retained recruiter

[10:45] When do you think the candidate experience became essential to a hiring process?

[13:00] What is candidate experience to you?

[16:30] How quickly should you respond and get back to people?

[20:10] The importance of a great candidate experience

[21:28] Jackie’s personal bad experience as a candidate

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