In this episode of Take-Away with Sam Oches, Sam talks with Scott Greenberg, a former restaurant franchisee who is now a speaker and author of multiple books, including the just-released “Stop the Shift Show: Turn Your Struggling Hourly Workers into a Top-Performing Team.” Scott joined the podcast to talk about the state of hourly employees and how restaurant owners and operators can improve their recruitment and retention by paying attention to the wants and needs of their hourly workforce, particularly younger employees.

In this conversation, you’ll find out why:

• Young people today have more options for work than ever before
• Employers should embrace their young workers’ connection to social media 
• Personal connections go a long way toward improving retention 
• Managers need better training in how to manage their people
• Humans can be replaced, but humanity cannot
• The best organizations have culture by design — not by default

Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.