How do you know what to change? What needs to happen to make things better? Does "more" see like the right answer? More rules, more people, more effort, more money, etc...? Totally understandable reaction, rarely results in improvement. Today we talk about how to generate change ideas and reshape your work processes to produce tangible improvement that doesn't create extra burdens or put the blame/responsibility on the individuals, but instead goes about building a better system.