Artwork for podcast The Lionhearted CEO Podcast: Scaling Your Online Business with Facebook & Instagram Ads
3 big moves in the last 3 months (and what I've learnt)
Episode 3127th June 2023 • The Lionhearted CEO Podcast: Scaling Your Online Business with Facebook & Instagram Ads • Sophie Griffiths
00:00:00 00:33:09

Share Episode

Shownotes

Welcome!

This is an episode with me, Sophie, spilling the beans on the 3 big moves I've made in my business in the 3 months since I last released an episode.

What’s this episode about?

The last few months have been a time of big change, personally and in my business, and I can't wait to share some of what's been going on.

In this episode I cover:

Big Move 1: Rebrand my entire business (including business name!). How did it come about? Why couldn't I just evolve the previous brand? Who has helped me?

Big Move 2: Big changes to my services. Stopping my very successful group programme (Bloom). Being guided my client requests. Overhauling my services just 1 week before relaunching my new website.

Big Move 3: Investing in support (big time!). What I've invested in. What I'd invest in again - and what I wouldn't. My plan for the next 6 months.

Join me every Tuesday for more LionHearted marketing to help you navigate those big moves, stay focused on your goals and ultimately, take your business to the next level.

Links & resources mentioned in the episode

Previous podcast episode talking through my tricky 2022, an ADHD diagnosis and how I rebuilt my business from scratch - Episode Details

For my rebrand I've worked with, and highly recommend:

Graphic Designer: Kayleigh Lloyd - lloydcreative.co.uk

Website Designer: Hannah - shinyhappy.digital

Website Copywriter: Sarah Ellis - sarahelliswrites.co.uk

Hester Barnes Brand Photograher: hesterbarnesphotography.com

Dubsado: Toyah Wilcox: thebusinessbean.com

The coaches that have made a huge difference to my business are:

Mindset Coach: Bec Haydon - rebeccahaydon.com

Evergreen Programme Coach: Gemma Gilbert - gemmagilbert.com

Messaging & Storytelling Coach: Colette McBeth

If you enjoyed the podcast, here are some ways you can be a part of my world:

Social:

Love Instagram? Click here to watch a video I made on the Warm audience trap (hint, it's something almost every client struggles with!)

More of a LinkedIn fan? I'm there too! Come and follow me here: Sophie Griffiths

Free Resource:

Ready to grow an audience of people who WANT you to sell to them? Radical idea I know, but it shouldn’t be! Click here to get access to my step by step guide to using simple, effective ads to build & nurture a community of superfans,

Work together:

Ready to build an audience of superfans who are excited and ready to buy from you?

Whether you are just starting with Meta (Facebook & Instagram) Ads, you have dabbled but want to build your confidence with your first funnel, or you're already killing it and you're ready for fast growth - I can help! Click here to choose the best option for you

Got questions?

DM me on Insta or LinkedIn

Email me here: hello@sophiegriffiths.co 

Transcripts

Speaker:

hello, and welcome to Lion Hearted Marketing.

Speaker:

This is a podcast for bold businesses who are ready to go from a slightly

Speaker:

scattergun marketing approach to connecting everything they're doing

Speaker:

to create joyful, repeatable customer journeys, that build connection and

Speaker:

consistently convert new clients.

Speaker:

That's called a funnel.

Speaker:

If you fancy.

Speaker:

If you have that nagging feeling, you should have more of a grasp

Speaker:

on your marketing, more of a plan, more of a system to support

Speaker:

your pretty successful business.

Speaker:

You're in the right place.

Speaker:

This isn't about trying lows and new strategies.

Speaker:

It's about taking what you've got and making the most of it.

Speaker:

I'm Sophie your host.

Speaker:

Self-confessed tea superfan marketing strategist and funnels or joyful journeys,

Speaker:

as I like to call them, demystifier.

Speaker:

Join me every Tuesday for my Lion hearted approach to marketing.

Speaker:

To help you navigate those big moves, stay focused on your goals and ultimately

Speaker:

take your business to the next level.

Speaker:

Let's jump in to today's episode.

Speaker:

Hello.

Speaker:

And welcome to the first episode of lion hearted marketing podcast.

Speaker:

If you were a listener of growing pains.

Speaker:

A big welcome, and thank you for coming with me on this journey

Speaker:

to a slightly different podcast.

Speaker:

You're going to notice a lot of the same things around here, obviously still me.

Speaker:

And still a mix of solo episodes and interviews.

Speaker:

I loads of great marketing content.

Speaker:

In a sentence, the main difference between the growing pains and lighthearted

Speaker:

marketing is that with growing pains, we were looking very much at the

Speaker:

early stages of deciding the kind of marketing that might work for you.

Speaker:

We looked at things like Pinterest or your website or email marketing Instagram.

Speaker:

If ads would be a good move for you or not

Speaker:

in this podcast, we're just going deeper into some specific strategies.

Speaker:

So rather than having that sort of slightly.

Speaker:

Shiny object syndrome, always thinking there's a marketing strategy that might

Speaker:

just be a little bit better or might just suddenly turn your business around.

Speaker:

We're actually looking at what you're already got and how to optimize it,

Speaker:

make it work together, connect the dots, and then really amplify it and

Speaker:

get out to as many people as possible.

Speaker:

So we'll be covering things like email marketing, Facebook ads, social

Speaker:

media, and optimizing your website.

Speaker:

Those are the core things we're going to be focusing on.

Speaker:

The other difference with lighthearted marketing is I want to delve a little

Speaker:

bit more into behind the scenes of running businesses, scaling businesses,

Speaker:

what does it look and feel like to scale to a 15, 20 K a month business?

Speaker:

Bringing you kind of inspiration from people who were doing it or I've done it.

Speaker:

I'm really looking at what it takes to get there.

Speaker:

Both from a knowledge perspective, but also from mindset business structure.

Speaker:

Outsourcing, all those sorts of things that you need to be

Speaker:

able to grow your business.

Speaker:

We're going to be looking at that as well.

Speaker:

This episode is all about catching you up.

Speaker:

Really it's been about three months actually been there for four months,

Speaker:

but that wasn't quite such a good title.

Speaker:

For three big moves in the last three months.

Speaker:

I'm going to be catching you up on everything that has been going on

Speaker:

behind the scenes in my business.

Speaker:

Since I last released a podcast.

Speaker:

Which was actually late February, I think.

Speaker:

There's been a lot going on and my business looks totally different to how

Speaker:

it did in December, nevermind a year ago.

Speaker:

And you'll know if you listened to my behind the scenes solo episode in

Speaker:

February you'll know that this time last year was it was really tough.

Speaker:

Actually.

Speaker:

I was really.

Speaker:

Really struggling.

Speaker:

To find my groove.

Speaker:

To the point where I was considering getting a job.

Speaker:

But a lot has changed in a year on.

Speaker:

And in this episode, I just want to talk about.

Speaker:

What's been going on, the good, the bad, the exciting, the terrifying.

Speaker:

And how I've got to where I am today so let's jump in.

Speaker:

Well, I'm going to be talking about in this episode is the three

Speaker:

things I feel have made the biggest change and impact in my business

Speaker:

over the last three to four months.

Speaker:

Now they're all quite linked.

Speaker:

I'm going to start off talking about why I decided to change the podcast actually.

Speaker:

Because changing the podcast was a massive trigger for a big business.

Speaker:

We brand a that actually then turned into a relaunch.

Speaker:

It's triggered.

Speaker:

Yeah, huge amounts of changes in my business.

Speaker:

So I'm going to start talking about the podcast and then a

Speaker:

little bit about the rebrand.

Speaker:

If you're listening to this on the day that it's come out, you will see

Speaker:

that the rebrand went live yesterday.

Speaker:

And I've had loads and loads of lovely feedback on it.

Speaker:

So I want to talk to you a little bit about how that came about the

Speaker:

process, how I've managed the rebrand, like things that it's brought up for

Speaker:

me, things I've had to work through.

Speaker:

Because as always with business, it's never just about the shiny stuff on the

Speaker:

outside that you get to launch at the end.

Speaker:

Often there's a real journey behind it.

Speaker:

The second thing I'm going to talk about is some big decisions

Speaker:

I've made with my services.

Speaker:

We've got to look a little bit about where I was at Christmas.

Speaker:

What I've introduced, what I've stopped.

Speaker:

And where I am now, what I launched yesterday.

Speaker:

And the final thing I'm going to talk about the third move.

Speaker:

Is investing in support and you might think that's a bit of an odd one.

Speaker:

That's not really a move in itself and there's not one specific

Speaker:

thing that I've invested in.

Speaker:

However, I have invested a lot and I've been trying to take a real

Speaker:

growth mindset on what can I learn?

Speaker:

Who can I bring into my business?

Speaker:

What gaps can I plug?

Speaker:

How can I make my business a bit more rounded rather than

Speaker:

it just all relying on me?

Speaker:

And actually I find that incredibly difficult.

Speaker:

I'm going to talk a little bit about why I find that really difficult and

Speaker:

what I've kind of done to overcome that who I've invested support in the

Speaker:

ones that have gotten really well.

Speaker:

The ones that I probably wouldn't invest in again.

Speaker:

And I'm why that was so.

Speaker:

That's probably enough for the intro.

Speaker:

Shall we jump in to it?

Speaker:

Let me just take you back a second to February.

Speaker:

I'm I've got these incredible podcast episodes that are waiting to go out.

Speaker:

I recorded the summer before and.

Speaker:

When I recorded them, I was in a space of working with parent and baby brands.

Speaker:

That was my niche.

Speaker:

And I was working with e-com actually primarily some service

Speaker:

businesses, but primarily e-com.

Speaker:

And I'd recorded these amazing podcast episodes.

Speaker:

When I look today at where my business was at this point.

Speaker:

So I had bloom, my course for service providers wanting to grow

Speaker:

their audience using Facebook ads.

Speaker:

I was working one-to-one with clients on growing the audience.

Speaker:

And I was really working with people who knew exactly what they wanted to do.

Speaker:

They had their marketing strategies and they just wanted to

Speaker:

accelerate them, like amplify them.

Speaker:

So grow their list faster.

Speaker:

You know, get more clients quicker.

Speaker:

And when I was looking at grain pains, I was like, I just, I don't really

Speaker:

feel like it's reflects me anymore.

Speaker:

I'm not in the parent and baby niche anymore, which obviously growing pains

Speaker:

, the name really spoke to And I feel as well, like the content on growing

Speaker:

pains whilst is incredibly useful.

Speaker:

And honestly, I still get people messaging me, like probably almost every other week,

Speaker:

even though there's no promotion for it.

Speaker:

Telling me how useful they find the podcast.

Speaker:

And I'm so grateful those episodes out there.

Speaker:

However, what I really felt like I was doing.

Speaker:

I actually was avoiding my own expertise.

Speaker:

So what you will see in the podcast wealth, there's a lot sailor episodes.

Speaker:

There's actually not a huge amount of Facebook ads, content, and there's

Speaker:

even an episode about growing your audience without using Facebook ads.

Speaker:

I was really, really struggling to step into that expertise, that position of

Speaker:

authority and kind of giving my thoughts on Facebook ads and putting them out

Speaker:

there, I felt massive imposter syndrome.

Speaker:

And so what I did with create a podcast that really was

Speaker:

nothing to do with Facebook ads.

Speaker:

Despite the fact that I really wanted at that point in February, I really wanted

Speaker:

to work with more Facebook ads clients.

Speaker:

So spoke about it with my coach.

Speaker:

Bec and we really dug into why I felt this need to hide.

Speaker:

Behind the fact that, you know, All the marketing strategies,

Speaker:

you know, you could do ads, but here's loads of other ones as well.

Speaker:

And we decided to actually, or I decided that.

Speaker:

I needed to have a little bit of a fresh start with a podcast.

Speaker:

So it went away and thought, okay, that's fine.

Speaker:

I'll just rename the podcast, do a bit of branding and we don't chat.

Speaker:

I think I told everyone as well.

Speaker:

We launch it Easter.

Speaker:

It'll be great.

Speaker:

Then I started digging into it and I was like, well, okay, so I can rename it.

Speaker:

It was going to be called big ambitions, limited time.

Speaker:

And so I had the name.

Speaker:

I was kind of ready to go with it, even booked in guests and everything.

Speaker:

And then I spoke to a couple of people about creating a, some branding for it.

Speaker:

And I was like, mm.

Speaker:

Well, this is tricky because my brand essentially is a

Speaker:

logo, which is just a written.

Speaker:

Text.

Speaker:

And.

Speaker:

Oh, some colors and some sort of shapes.

Speaker:

It really didn't have a brand identity at all.

Speaker:

They because I've usually used that brand on growing pains or songs.

Speaker:

It's going to be quite tricky to create a different feel, look and feel without, but

Speaker:

still have it as part of my overall brand.

Speaker:

So I started thinking, well, actually,

Speaker:

If I'm going to step away from hiding and actually stand in my expertise

Speaker:

and put myself forward and, you know, take away that imposter syndrome.

Speaker:

I actually have never loved the name, the social pod.

Speaker:

I actually think I'm going to move to my own name.

Speaker:

So I was like, right.

Speaker:

Okay, that's fine.

Speaker:

So I need a new, new logo.

Speaker:

And new podcast artwork.

Speaker:

Well, if I'm going to do that, then I'm going to have a look, a rebrand,

Speaker:

like just, just, just a little rebrand.

Speaker:

So I started speaking to a few people.

Speaker:

I.

Speaker:

You know, started looking on Instagram and interestingly

Speaker:

enough, about this time last year.

Speaker:

I had interviewed one of my guests on email marketing eman,

Speaker:

and she had been going through a rebrand at this point last year.

Speaker:

And she had, when she'd launched it, I saw her branding.

Speaker:

I thought, oh my God, that was just so up my street.

Speaker:

It's so colorful and bold and bright.

Speaker:

And I absolutely love it.

Speaker:

And . I wasn't in a position this time, last year to be rebranding.

Speaker:

I had no idea what I was going to be doing.

Speaker:

But I sort of put the name of the graphic designer on a little list I

Speaker:

have got and thought I'll come back to her in the future when I'm ready.

Speaker:

So this was Kayleigh.

Speaker:

So I had a call with her.

Speaker:

We really got on.

Speaker:

We really connected.

Speaker:

I thought she totally gets me.

Speaker:

And what I want to kind of achieve with this.

Speaker:

So that was it.

Speaker:

So started working with Kayleigh.

Speaker:

And the first step designs that she sent Ava.

Speaker:

There were two options and in it, she'd done this as a sort of logo

Speaker:

icon that said unleash your business.

Speaker:

And I'd already talked to her about how I love lions.

Speaker:

I love.

Speaker:

Leopard print.

Speaker:

There was a song that I couldn't get on my head and like lyrics in

Speaker:

network, fearless, like a lion heart, everything was just pointing to this

Speaker:

sort of bold energy and way back.

Speaker:

When I did my values, when I started this business about three years ago.

Speaker:

I had written down my values as warm, bold, courageous, and expert.

Speaker:

And I kept coming back to this, like this courageous energy, this bold energy.

Speaker:

My big energy has been something I've struggled with for quite a

Speaker:

long time, because as a child and when you're younger, you're kind of.

Speaker:

You know, told to.

Speaker:

Be less in a be quieter.

Speaker:

Loud.

Speaker:

Don't we say clumsy.

Speaker:

So big, you know, big energy like calm it down.

Speaker:

And I haven't really ever felt safe enough to bring that big energy back

Speaker:

out again, but having worked with Kaylee and I kind of just got to that

Speaker:

point where I was like, yeah, I think I'm ready to bring the big energy.

Speaker:

So that triggered all sorts.

Speaker:

And then as she showed me the designs, his incredible lions came through.

Speaker:

I'm a goodness.

Speaker:

I was like, right.

Speaker:

This is it.

Speaker:

I am all about this big, bold energy of the lion.

Speaker:

So yeah, I went all, all in the services renamed to lie and names of like,

Speaker:

The services, we named a lion names.

Speaker:

I wanted it to feel like it had a bigger pitcher brand.

Speaker:

So if I do services or I pivoted, or I added something new, it would

Speaker:

be really simple just to slot it in because I already had like a naming

Speaker:

convention and a way of working so that all came together so well,

Speaker:

and Kaylee has done the most incredible job of the branding.

Speaker:

And if you name me you, I hopefully will see that really

Speaker:

the branding is like me on a page.

Speaker:

And I'm won't lie.

Speaker:

There's definitely been some times where I've thought, oh my gosh, is this.

Speaker:

It's too much too.

Speaker:

You know, too bright, too bold, too colorful.

Speaker:

Is it going to be a bit overwhelming for people?

Speaker:

You know, is it going to put people off?

Speaker:

And I just, I keep coming back to this feeling of like, I want to work

Speaker:

with people with a similar energy and who are attracted to that energy.

Speaker:

So I've tried to just stay confident and come through it.

Speaker:

But essentially that's the background of the rebrand.

Speaker:

That's why I rebranded to start with.

Speaker:

And the reason why I feel like this was a big move and one that has really

Speaker:

impacted my business is because already I feel myself stepping into that brand,

Speaker:

stepping forward, being more visible.

Speaker:

Being more vocal.

Speaker:

Being bolder being brighter.

Speaker:

And really

Speaker:

it feels probably for the first time since I started working for myself.

Speaker:

Like a real business.

Speaker:

Like I am.

Speaker:

CEO.

Speaker:

Of a business rather than I am the business.

Speaker:

And it's helped me have that slight distinction between me being the whole

Speaker:

business and me running a business.

Speaker:

And that has actually been massively.

Speaker:

Beneficial for my mindset as well.

Speaker:

Now that leads me quite nicely onto the second big move.

Speaker:

And the second bit of move is multiple big decisions I've made about my services.

Speaker:

Now when I first started working for myself, I definitely had the idea

Speaker:

that I would set up my business.

Speaker:

I would create my services and then that's what I would offer.

Speaker:

And that was that.

Speaker:

And I've going forward.

Speaker:

I would only offer these things and these are my services.

Speaker:

And over time I have learned that.

Speaker:

There are services you create and then you've got to market them.

Speaker:

And there's also services that come about because clients ask for them

Speaker:

or you see like a gap in the market.

Speaker:

And that's kind of happened to me quite a lot in the last six months or so.

Speaker:

So in December, I had a chat with someone I was working with in a group program.

Speaker:

And she was saying I don't really want to do the 12 week course.

Speaker:

I don't have time.

Speaker:

I'd have Headspace.

Speaker:

I've got lots of clients, like a busy.

Speaker:

However I do really, really want to get some ads up and running.

Speaker:

I know I need to do it.

Speaker:

It's just always lost my to-do list.

Speaker:

Want to commit to an ads manager long term.

Speaker:

Not really at the point where I can sustain that kind of level of investment.

Speaker:

Is there a middle ground somewhere.

Speaker:

Normally I would have offered one-to-one training.

Speaker:

Valley just had the thought.

Speaker:

What if I set up the ads campaign?

Speaker:

I optimize it.

Speaker:

Get it running really well.

Speaker:

And then I sort of hand over and coach you on how to run it.

Speaker:

She was like, oh, that is the perfect combination.

Speaker:

I'm totally up for that.

Speaker:

Let's do that.

Speaker:

So we started working together and we had incredible results.

Speaker:

And then over time, I.

Speaker:

The word of mouth sort of got out.

Speaker:

I mentioned it to a few people.

Speaker:

And since then I have continuously had at least three or four clients

Speaker:

every month on this program.

Speaker:

And it's been the kind of service that has evolved over time.

Speaker:

It's never had a sales page.

Speaker:

Haley mentioned on the website.

Speaker:

I didn't even have a name.

Speaker:

I think I called hybrid one-to-one coaching.

Speaker:

I don't really know what to call it.

Speaker:

But it's been such a big success and it really made me think like, okay, there's

Speaker:

definitely this demand for a sort of mix of done for you and done with you.

Speaker:

Now on the parallel to that I'm running bloom, which was my 12 week group program

Speaker:

for service businesses who wanted to grow with their audience using Facebook ads.

Speaker:

Now when I set up bloom.

Speaker:

I knew that I needed to niche.

Speaker:

I knew that I wanted to get super, super specific so that there was a

Speaker:

really clear pathway for them to follow.

Speaker:

So it's just Facebook ads to grow their email list.

Speaker:

But while I was putting the course together, I'm so passionate about

Speaker:

people getting the best results for me, it's not just about the ads.

Speaker:

And I've always known that and I've always worked with clients on that, but so with

Speaker:

bloom, Not only was it just about the ads?

Speaker:

It was about creating the right lead magnet, getting a welcome sequence

Speaker:

set up and really thinking about those connection opportunities

Speaker:

once you've got them in your world.

Speaker:

So it was this real like customer journey that they were learning.

Speaker:

So I created that whole thing for them to 12 weeks to do take them

Speaker:

through all those different steps.

Speaker:

And it had incredible results and I've had some amazing businesses through it.

Speaker:

I've

Speaker:

I've run it on evergreen that say new people have joined every other month.

Speaker:

And I had over 25 people through it in the year over five launches.

Speaker:

And it's been the most amazing learning experience running

Speaker:

a group program in this way.

Speaker:

But about Easter time.

Speaker:

I started realizing that I, as I got more and more people into it,

Speaker:

and it was building momentum and I was starting getting known for it.

Speaker:

I was getting great results and it was so much easier to

Speaker:

bring people onto the program.

Speaker:

I actually realized that what I'd created was a high touch group program.

Speaker:

But at a price point, I couldn't really maintain that level of high touch.

Speaker:

So at the moment I review.

Speaker:

All the works.

Speaker:

I review lead magnets.

Speaker:

I give feedback on email sequences.

Speaker:

I look as I jump into ad accounts, I, you know, make sure that everything

Speaker:

is exactly as it should be because I'm really passionate about people,

Speaker:

you know, getting everything set up and it working really well.

Speaker:

However, the flip side of that is there's a limit.

Speaker:

How many people I can hold within that really?

Speaker:

And I realized around sort of April may time that I had to kind of hit that limit.

Speaker:

I'd hit that capacity.

Speaker:

. And I just wasn't, I just wouldn't be able to take any more people into it.

Speaker:

But what I realized that the amount that I was charging for it while it

Speaker:

was the right price point, I think for the businesses that were coming

Speaker:

into it with the cap on the numbers, it wasn't really enough to create

Speaker:

enough of a scalable option for me.

Speaker:

So, what I decided to do was make.

Speaker:

May my last intake.

Speaker:

Intake finished at the summer holidays anyway, so that kind

Speaker:

of worked quite nicely with the seasonality of the business.

Speaker:

Anyway.

Speaker:

And I decided take a step back and just have a think about how

Speaker:

do I want to offer that program?

Speaker:

What does that look like?

Speaker:

What kind of businesses are going to get the most from it?

Speaker:

And what kind of stage are they at?

Speaker:

So I decided I was just quite a big move for me because having

Speaker:

that consistent income from bloom and growing my expertise and.

Speaker:

Building that community has been such a joy for me this year.

Speaker:

I've really, really loved it.

Speaker:

And it was quite a big decision for me to decide to pause it because

Speaker:

I really did feel like it was kind of having lovely momentum.

Speaker:

. I was also finding like with the evergreen, I was really enjoying,

Speaker:

not doing big lawn chairs.

Speaker:

They burned my nervous system out and I really struggled with this idea of

Speaker:

like a big launch and getting loads of people into a program at one time.

Speaker:

. I much prefer smaller sort of intakes where it's like a little bit of energy

Speaker:

and get people in and then settle them in and then kind of bring more people in

Speaker:

either the next month or the month after.

Speaker:

But I was just finding with that cycle.

Speaker:

I wasn't really having any time to.

Speaker:

Talk to anyone about any other services promote anything else?

Speaker:

It felt like I was in a bit of a sales system.

Speaker:

All the time and I didn't have the capacity or space to bring anything

Speaker:

else into the, into the business and into my messaging and with the hybrid

Speaker:

program going so well, this one-to-one, I really wanted to start talking about

Speaker:

that and getting more people into that.

Speaker:

And.

Speaker:

Working out how I could kind of scale that a little bit.

Speaker:

So what I decided today was pause blames that will stop as it currently running the

Speaker:

last cohort till the beginning of August.

Speaker:

And I will look at bringing that back in, in 2024, because it is an incredible

Speaker:

program and all the content is there.

Speaker:

It gets amazing results.

Speaker:

I just need to think about how I can make it work from a business perspective.

Speaker:

And then I was going to happily focus on my hybrid one-to-one

Speaker:

and a few management clients.

Speaker:

Then.

Speaker:

Plot twist.

Speaker:

I I was really happy that I'd written the website.

Speaker:

Ah, the new website ready for the rebrand.

Speaker:

You know, we named everything.

Speaker:

I knew exactly what I was doing.

Speaker:

Then I just have had lots and lots of little signs.

Speaker:

I've had people drop me messages saying like, oh, your course is so

Speaker:

amazing, but actually it's more of like a funnels course and it is just ads.

Speaker:

Then I went to atomic on, which is a marketing conference.

Speaker:

And watched a few of the speakers talk.

Speaker:

And really connected with what they were saying about creating trust

Speaker:

with people and creating journeys.

Speaker:

And rather than just thinking, as you know about funnels and pouring, leads in at

Speaker:

the top and just hoping they fall out the bottom of the funnel, you know, working

Speaker:

with you, actually creating much more structured, engaging customer journeys,

Speaker:

where someone comes into your world and you have these key touch points with

Speaker:

them that moves them through that journey in a much more repeatable way than just

Speaker:

kind of hoping that they see your social media or hoping they open your emails.

Speaker:

It really, really resonated with me.

Speaker:

Also really resonated with me was a talk by Christo.

Speaker:

And he talked about a learning and his business where he got to a

Speaker:

certain point and his coach told him.

Speaker:

What got you here?

Speaker:

Won't get you there.

Speaker:

And that's actually the point where I worked with a lot of clients.

Speaker:

Is that they have been doing the organic, they have been, doing their social media,

Speaker:

sending some emails and, you know, maybe they have ads running as well, and

Speaker:

it's working and it's worked so far, but they're ready for the next level.

Speaker:

They're ready to take it up again and they can't work out how to just

Speaker:

do more of what they're already doing.

Speaker:

And what I'm really good at saying is actually how to

Speaker:

do it slightly differently.

Speaker:

So connecting what you've got, connecting the dots of everything.

Speaker:

And adding in a bit of ads to make sure we can amplify it and reach new people.

Speaker:

It's not a case of just doing more.

Speaker:

It's a case of looking at it totally differently.

Speaker:

. And honestly the thoughts of that just have like totally lit me up.

Speaker:

I am so excited.

Speaker:

I came back and spoke to all my one-to-one clients.

Speaker:

And I was like, right.

Speaker:

I know we're just doing ads at the moment, but I want to add in this, this and this.

Speaker:

Because I think this is going to help you actually get clients from these ads

Speaker:

rather than just get email addresses.

Speaker:

And oh my gosh, already.

Speaker:

The.

Speaker:

The feedback from my clients, the impact it's having.

Speaker:

It's so incredible.

Speaker:

And I'm just so unbelievably excited to take this to more and more people.

Speaker:

So with a week to go before the rebrand, I decided I decided to

Speaker:

completely restructure my services.

Speaker:

Change, what I offer Fundamentally, it's just an evolution of what

Speaker:

I was offering before, but just packaged in a slightly different way.

Speaker:

So there's still the one-to-one hybrid.

Speaker:

If you like that night, it's now called raw.

Speaker:

that's all about creating a strategic approach and then me coaching you

Speaker:

one-to-one on implementing it.

Speaker:

So, you know, helping you deal with social media, helping you with ads, helping

Speaker:

you with email, it's a real partnership.

Speaker:

It's real like both of us getting stuck in and doing the work.

Speaker:

And me helping you along the way.

Speaker:

And then having spoken to my coaches, I've realized that actually for people who are

Speaker:

a bit next level, so they already earning in the 15 to 20 K, but really still need

Speaker:

this connection and an amplification.

Speaker:

The next level really is , how do I create a service that creates a strategy that

Speaker:

allows their team that's already in place?

Speaker:

Who has the expertise to implement for them?

Speaker:

Or if we're looking at our team who's already at capacity or maybe the

Speaker:

right skill sets are not quite there.

Speaker:

Creating that strategy and then just doing the full implementation for them.

Speaker:

So that's where I'm at at the moment.

Speaker:

And I just can't tell you how excited I am to get started.

Speaker:

And just start talking to people about this, sharing my passion for

Speaker:

the fact that there's never one thing.

Speaker:

There's never one golden bullet.

Speaker:

That's going to change your business.

Speaker:

But actually connecting up everything that you're already

Speaker:

probably doing at the moment.

Speaker:

Is it going to make a massive, massive difference?

Speaker:

So that's where we're at with the services and the big decisions.

Speaker:

And then really that again, leads me nicely onto the third big move this year.

Speaker:

And that is the support I've invested in.

Speaker:

And I hope you find this really interesting because I know often you

Speaker:

don't see the kind of support people who've invested in behind the scenes.

Speaker:

So I want to really share what I've invested in and how it's helped me

Speaker:

or how it hasn't really helped me.

Speaker:

. So the first thing is a lot of this is related to the rebrand because

Speaker:

obviously that has been a huge focus of mine in the last six months.

Speaker:

So Kaylee, the graphic designer, and I will link to all of these

Speaker:

people and their incredible businesses in the show notes as well.

Speaker:

Hannah who spent a day updating my website and, making the

Speaker:

brand really come to live on it.

Speaker:

It's absolutely brilliant.

Speaker:

I worked with a copy writer, Sarah who . Do you help me overcome this issue?

Speaker:

Rife?

Speaker:

I kind of was being quite formal in my website copy and it just didn't really

Speaker:

reflect my social media captions and the way that I spoke in real life.

Speaker:

She really helped me delve into like my personality and how to

Speaker:

get that across on the page.

Speaker:

I also worked with Toya who did all my DUP Solido branding as well an

Speaker:

updated all my workflows to make sure that those were all aligned.

Speaker:

And if someone inquires about service, they go through the right workflow.

Speaker:

In my dub Saturday, which is all about like invoices and contracts and shackling.

Speaker:

Billing and all that sort of stuff.

Speaker:

If you don't know about.

Speaker:

Definitely have a look.

Speaker:

It's, it's a really amazing system.

Speaker:

And then I also worked with a Colette, like.

Speaker:

McBath, who is the most amazing coach?

Speaker:

She really focuses on visibility, storytelling, messaging.

Speaker:

I had a session with her and basically.

Speaker:

It was brain dumped everything.

Speaker:

I felt about my services and who I wanted to work with and

Speaker:

how I wanted to work with them.

Speaker:

And she helped me come up with the most incredible copy if you want

Speaker:

to see or what she helped me with.

Speaker:

The services page is probably the best example of that.

Speaker:

I also have someone helping me with relaunching the podcast and

Speaker:

then on an ongoing basis as well.

Speaker:

Helping with all the admin.

Speaker:

For that, because my gosh, there is quite a lot of admin related to that.

Speaker:

And then my two, supports in my life or my two co-chairs.

Speaker:

So I have one back who is mindset and strategy.

Speaker:

And then I have the other, which is jammer, who helped me go from

Speaker:

one-to-one into a group program.

Speaker:

Which I always, even though I've paused it, still thinking it was the

Speaker:

best business decision I could've made because it forced me to niche.

Speaker:

It forced me to really own my expertise . And become known for one thing.

Speaker:

And it's only because I niched and became known for that one thing.

Speaker:

I'm now able to slightly on niche.

Speaker:

If you like.

Speaker:

Into the wider marketing strategy because I have that trust and expertise.

Speaker:

So I definitely would do, I would do exactly the same all over again.

Speaker:

And I'm now in Gemma's mastermind.

Speaker:

Which has incredible group of women.

Speaker:

And it's just say lovely to be able to work with other businesses who

Speaker:

are going through the same kind of challenges and questions and growth

Speaker:

struggles and doubts all together.

Speaker:

And it's such an amazing space, both online.

Speaker:

And then we meet in person every couple of months as well, which is incredible.

Speaker:

So those two between them have got me through this last

Speaker:

six months, kept me going.

Speaker:

Kept me motivated, kept me focused.

Speaker:

And really, if you haven't worked with a coach and you're wondering about

Speaker:

working with a coach, find the right one for you because you know, it really

Speaker:

is about that connection and finding someone that has the same values as you,

Speaker:

and can kind of work with you in a way that's going to be motivating and kind

Speaker:

of help you get the results for yourself.

Speaker:

Okay, so what else have we got this?

Speaker:

Not related to the rebrand.

Speaker:

So I started working with the VA this year as well.

Speaker:

Incredible investment.

Speaker:

I've actually tried to work with VAs twice before.

Speaker:

And I haven't been ready.

Speaker:

Ah, I haven't known what I've wanted to hand over.

Speaker:

I haven't been confident enough in what I'm doing to even hand

Speaker:

over, like when you're writing.

Speaker:

Posts day to day.

Speaker:

And you know, you're not really sure where your business is going or what

Speaker:

your strategy is, or you know, how you do want to respond to clients.

Speaker:

Very very hard to help someone else do that.

Speaker:

It's only really been the last four or five months, I've

Speaker:

actually been able to do that.

Speaker:

So that has been incredible working with the VA.

Speaker:

She's also helped me massively with content creation.

Speaker:

I've realized I love writing the captions for social media and the graphics were

Speaker:

actually a massive barrier for me.

Speaker:

So she now helps me with the content creation element of social media as well.

Speaker:

The other thing I've invested in massively is in-person events.

Speaker:

Now, both from a business perspective, like a workshop days and.

Speaker:

Business events, but also on a personal level as well.

Speaker:

I was diagnosed with ADHD last summer and I am on medication and

Speaker:

it's made a huge difference to my life and how I work and my ability

Speaker:

to grow this business, actually.

Speaker:

However, I'm always looking at ways to work with my brain, to optimize what

Speaker:

I'm doing, to, you know, to remove some of the struggles that I have.

Speaker:

So I've been to two ADHD in-person workshops.

Speaker:

I went to an in-person day in London with Gemma Gilbert.

Speaker:

She ran a one off day.

Speaker:

I went to the atomic on marketing conference.

Speaker:

I've also been to quite a few networking events and just try to be visible locally

Speaker:

and engaging with people in person.

Speaker:

And it's been amazing.

Speaker:

And actually none of those, I regret all of them have bought something to my life.

Speaker:

All of them have helped me in some way that I really, really appreciated.

Speaker:

Now the things I probably wouldn't invest in again has

Speaker:

been some short online courses.

Speaker:

Now there's, there's a few different reasons why I

Speaker:

wouldn't invest in them again.

Speaker:

And there's not specifically any one I'm not going to name any of them

Speaker:

or, you know, it's not necessarily about the actual courses themselves.

Speaker:

What I realized is I don't actually have a huge amount of capacity each week.

Speaker:

I already have coaching calls.

Speaker:

I already have my inclines.

Speaker:

I already have my marketing.

Speaker:

Obviously I've been doing a rebrand as well.

Speaker:

And that made short, sharp.

Speaker:

Sprints, if you like really appealing.

Speaker:

So, you know, five day sprints, 28 day sprints

Speaker:

However, the problem with that is that I don't have a huge amount of time

Speaker:

and then shoehorning in often they're quite lot of content, quite intense.

Speaker:

That's the nature of a sprint.

Speaker:

Into my diary.

Speaker:

It's just really not worked.

Speaker:

And it's made me really feel like I haven't got the most out of them.

Speaker:

Also.

Speaker:

I've realized is I'm a terrible skim reader and on the sales pages for those.

Speaker:

Courses.

Speaker:

I actually realized that.

Speaker:

Looking back on them.

Speaker:

They weren't really what I thought they were going to be.

Speaker:

So there was three that I signed up for really probably shouldn't have.

Speaker:

And

Speaker:

it's partly because of imposter syndrome.

Speaker:

I look at something and think, oh, they're an expert in this.

Speaker:

Like, they can teach me this.

Speaker:

That'll be amazing.

Speaker:

And then I start to do it and realize that, oh, I'm

Speaker:

actually, what are you doing?

Speaker:

All this stuff.

Speaker:

I actually teach this stuff to my clients.

Speaker:

And when I go back and read the sales page, that is probably quite clear.

Speaker:

It's just that I hadn't really grasped it.

Speaker:

Or my imposter syndrome kicked in and thought, oh, well, it, it says that,

Speaker:

but there must be more to it than that.

Speaker:

It must be more complex.

Speaker:

There must be other stuff you need to learn.

Speaker:

And this drive just to always be learning.

Speaker:

All the time I need to stop this investing in things.

Speaker:

That actually, I already know.

Speaker:

I think the final thing for me is that whilst I have loved doing the in-person

Speaker:

days and I have got a lot out of them.

Speaker:

It's actually been quite a big impact on my personal life and

Speaker:

my business, because it's a huge amounts of time pressure on me.

Speaker:

On top of the endless amounts of bank holidays in may and the Easter

Speaker:

holidays, I'm half term and me going to atomic con for three days.

Speaker:

It's been a huge amount of pressure on the hours that I work.

Speaker:

I only worked four days.

Speaker:

Two of them are school days.

Speaker:

Two of them are slightly longer days, but when you take out.

Speaker:

Mondays, which is my longer day for a lot of weeks in a row.

Speaker:

It's had a huge impact.

Speaker:

I've ended up working a lot in evenings and trying to catch up

Speaker:

on Fridays, which has meant to be my day off with my daughter.

Speaker:

I've really struggled with that, getting that balance between yeah, enjoying

Speaker:

these in-person days and finding them a real issue with my work life

Speaker:

and not only that, but after an in-person event, I always feel quite drained and

Speaker:

I need some time to rest and recuperate.

Speaker:

And I didn't build that into my timeframes.

Speaker:

Hadn't built that into my diary.

Speaker:

And even if I had, I probably wouldn't have been able to honor

Speaker:

it because, you know, taking days out of my diary each week was

Speaker:

just becoming really unmanageable.

Speaker:

So what I'm taking forward in terms of investing and support is I, I'm

Speaker:

going to be a bit more selective about the in-person events that I go to.

Speaker:

We really have a look at the amount of time they take me out for the business.

Speaker:

And the impact that's going to have and really preparing for that rather

Speaker:

than thinking, oh, I mainly out for one day next week, I'll just catch up.

Speaker:

Actually thinking, right?

Speaker:

What do I need to say no to what do I need to move?

Speaker:

What do I need to get some support with what can I outsource?

Speaker:

So that it doesn't have such a big impact on my energy.

Speaker:

And secondly, I think reading sales hate is a bit more clearly.

Speaker:

And also I'm really giving myself, I've got now a list of questions I have to

Speaker:

answer before I invest in anything.

Speaker:

To check whether this is a skill that I need.

Speaker:

Be a skill.

Speaker:

I don't already have and see, do I actually have capacity for it in my diary?

Speaker:

And if I don't do it now, Is it, will it be run again?

Speaker:

Could I do it later in the year when I have more time and capacity?

Speaker:

So I'm really going to try to be a little bit stricter with myself about that.

Speaker:

Right.

Speaker:

So.

Speaker:

Oh, my goodness.

Speaker:

So those are the three big moves that have happened over

Speaker:

the last three to four months.

Speaker:

I hope it's given you an interesting insight into where

Speaker:

the rebrand has come from.

Speaker:

You know, what's going on with my services.

Speaker:

How it's all happened.

Speaker:

I get a lot of comments, even on my Instagram.

Speaker:

If you look at comments, people will say things like, I don't know how you do it.

Speaker:

I mean, I don't know where you get the time from like so amazing.

Speaker:

And actually.

Speaker:

I hope it gives you a little bit of an insight into the amount of support.

Speaker:

They have had to bring into my business.

Speaker:

I don't find it easy PA paying for support.

Speaker:

If I'm honest.

Speaker:

It's definitely a mentality that I struggle with.

Speaker:

Outsourcing.

Speaker:

I'm actually really quick and I'm pretty capable in quite a lot of areas, which

Speaker:

makes it quite hard for me to outsource.

Speaker:

It makes me think, oh, it's fine.

Speaker:

It'd be quicker to do it myself.

Speaker:

It's something that I've really, really had to get over and push

Speaker:

myself through because ultimately.

Speaker:

I want to be working my work hours and then spending the

Speaker:

rest of the time with the girls.

Speaker:

I don't want to be thinking about that Instagram graphic

Speaker:

that I need to create myself.

Speaker:

So yeah, that's the way the business is going.

Speaker:

And I hope that that's been really useful.

Speaker:

I would absolutely love to know if this has resonated with you or

Speaker:

you've taken anything away from this.

Speaker:

Come over and see me on Instagram or LinkedIn at the links in the show notes.

Speaker:

And I will see you for the next episode next week.

Speaker:

Thank you so much for joining me this week.

Speaker:

Before you go, make sure you subscribe to the podcast so you

Speaker:

can receive new episodes every Tuesday when they're released.

Speaker:

And if you enjoyed this episode, I'd love for you to rate or leave a review

Speaker:

wherever you are listening to it.

Speaker:

It only takes a few seconds, but it really does make a massive

Speaker:

difference to new people finding me.

Speaker:

Thank you again for joining me, Sophie, in this episode of Lionheart Marketing.

Chapters

Video

More from YouTube