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Megan Burns, Customer Experience Thought Leader & Influencer, Former Forrester Analyst
Episode 824th August 2021 • The Narrativ • Geoff Galat
00:00:00 00:55:52

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Megan Burns is a world-renowned thought leader in customer & employee experience.

She is the principal of her own consultancy Experience Enterprises, and prior to that spent more than 10 years at as a vice president & distinguished analyst at Forrester Research, where she was a leader in the customer experience practice.

Megan was one of the creators at Forrester behind the idea of Experience-Based Differentiation.

Megan is a sought-out keynote speaker, experience management coach and adviser who has worked with more than half of the Fortune 50. You can learn more at

Megan and I have done webinars, speaking engagements at events and corporate videos together many times, but this is the first we’ve been able to just have a public conversation about her backstory, her work, her thoughts about the pandemic and return-to-work, and a wide array of other subjects.

I think you’ll find Megan as fascinating as I do.