Measurement has a direct influence on employee behaviors.
Focusing solely on lagging indicators, such as sales quotas, can lead to a short-term focus and neglect of other important aspects, such as customer relationships.
Measuring employee development can drive behaviors such as taking training seriously and seeking opportunities to learn.
Leading indicators, which teach people how to achieve desired results, are more effective than lagging indicators.
Developing employees and creating a culture of continuous improvement are key to long-term success.