What happens at the end of an event can disproportionately impact our perception and memory of it. In this episode, we investigate the research behind the peak end pattern and how you can use this phenomenon to improve your own experience at work (and life).

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We discuss:

• Research identifying a peculiar aspect of how memories and impressions are formed;
• The peak end phenomenon is often portrayed as a bug in our operating system, but it can also be used as a feature;
• Michael Jordan was a master of finishing time;
• Focusing on a peak end can not only lead to a better memory of events, but possibly better patient care;
• Is there evidence that focusing on the peak end will improve job satisfaction and lessen burnout?
• Two types of peak endings.