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#162 - Hospitality Meets Michelle Whittemore - The Servant Leader
Episode 16225th October 2023 • Hospitality Meets... with Phil Street • Phil Street
00:00:00 00:53:46

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Hospitality is awesome isn't it?

And as if to prove that theory, In was on the receiving end of top class hospitality as I was welcomed to Pan Pacific London to chat to their amazing Director of Marketing Communications, Michelle Whittemore.

Michelle oozes hospitality and our chat is packed full of stories and learning from someone who has forged a superb career so far. We get through:-

  • Welcomes - Pan Pacific Style
  • Starting in medicine
  • Moving into Marketing
  • Dictation
  • Experiencing Agency Marketing & PR
  • Visas & Travel arrangements
  • Belgium & Marriott
  • Settling in the UK
  • Luxury
  • Joining Pan Pacific
  • Servant Leadership
  • Opening a hotel in a Pandemic
  • Awards and accolades
  • Wardrobe malfunctions

And so much more. Hospitality is lucky to have Michelle and she forms part of a superhuman leadership team at what is fast becoming one of London's Iconic Hotels.


The Guest

Michelle is the Director a skilful marketing communications professional with a 20+ year career dedicated to luxury hospitality including brands such as Corinthia Hotel London, Nira Hotels & Resorts, PRCO, Lesley Simpson Communications and Marriott International.

Website -

The Sponsor

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to

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