Not all clients are created equally. Once you begin serving a larger quantity of clients at the same time, you’ll notice a few patterns and trends you may not like happening right before your eyes.

Patterns that frustrate and annoy you and may even cause you to blame your own clients!

As enrollment goes up, client engagement and participation will more than likely drop. But not until a few weeks or months into the program.

And when client engagement drops, other business matters are significantly impacted like client adoption, retention, expansion, and advocacy.

When those four areas drop, so does sustainability, longevity, and profitability.

Client Success Matters!

And in today’s episode I’ll share with you 26 training and teaching modalities you can incorporate into group programs that caters to nearly every single client you serve.

Leaving a lasting and positive impact on all the right categories in your business.

HIGHLIGHTS:

02:07 - why client engagement is so important

03:01 - client expansion and advocacy

16:55 - 6 things to consider implementing in your programs to increase engagement

26:12 - 26 modalities you can incorporate in your programs

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