Artwork for podcast The Action Catalyst
REMASTERED: How Originals Manage and Master Risk, with Adam Grant (Motivation, Management, Business, Psychology)
Episode 23328th February 2018 • The Action Catalyst • Southwestern Family of Podcasts
00:00:00 00:13:39

Share Episode

Shownotes

Celebrated psychologist, author, and Professor at the University of Pennsylvania’s Wharton School, Adam Grant, explains how original thinkers balance risk like a stock portfolio, warns of becoming a prisoner of your own prototype, and talks about pouring over clown data, why your best idea is never your favorite idea, performing mental time travel, the advantages of 2nd place, and lessons from conversations with Elon Musk, Larry Page, Mark Cuban, and Jack Dorsey.

Transcripts

Host:

So excited and honored to introduce to you somebody who I really think undoubtedly is becoming recognized, very, very much recognized as one of the leading, you know, thinkers of our time.

Host:

And he's still very young.

Host:

His name is Adam Grant.

Host:

He's an organizational psychologist.

Host:

He's a researcher.

Host:

He's also the number one New York Times bestselling author of a couple books.

Host:

Just a great guy.

Host:

I think you're gonna be fascinated.

Host:

And Adam, it's an honor to have you.

Host:

Thank you for being here.

Host:

Well, thank you.

Host:

That's a pretty tall order to live up to, but I'm

Adam Grant:

delighted to be here.

Adam Grant:

. Host: Well, um, so just a simple question is what is an original and, and more specifically, I think, can you kind of clarify the nuance of, of what an original.

Adam Grant:

well, I went in to try to study the kinds of people that we all admire for driving creativity and change in the world.

Adam Grant:

That could be, you know, in,

Host:

in the world of business.

Host:

You know, I think about lots of entrepreneurs, you know, people

Adam Grant:

think right away about Steve Jobs or Elon Musk.

Adam Grant:

Mm-hmm.

Adam Grant:

, uh, somebody who,

Host:

you know, really is disruptive, uh, with their, their ability to innovate.

Host:

But I was also interested

Host:

in

Adam Grant:

social change.

Adam Grant:

So the women's suffrage movement, you know, sort of moving, uh, in the direction of racial equality, uh, and people who, who champion that kind of change as.

Adam Grant:

And I assume that what made them different from the rest of us

Host:

is that they were willing to take more risks than we were.

Adam Grant:

and I was stunned to find that that's not the case.

Adam Grant:

That in fact most original thinkers don't like taking risks anymore than you or I do.

Adam Grant:

You know, they do it because a new idea is inherently

Host:

uncertain and they know you have to sort of swing big if you wanna hit a home run.

Host:

Mm-hmm.

Host:

, but they don't enjoy it.

Host:

They don't, they don't necessarily seek out

Adam Grant:

risk.

Adam Grant:

And when they do take risks, they, you know, they balance them out like a little bit, like a stock portfolio.

Adam Grant:

So Bill Gates is a great example.

Adam Grant:

The myth of Bill Gates is that he drops out of Harvard to found Microsoft.

Adam Grant:

The reality of Bill Gates is that he's not interested in taking risks.

Adam Grant:

He wants to, to have a pretty predictable success.

Adam Grant:

So what he does is waits till he has a year of software sales under his belt and instead of dropping out of Harvard, he actually takes a leave of absence and he has his parents' financial support.

Adam Grant:

So it's almost like, yeah, he's bet on a pretty unproven stock, but he has a bunch of money in some very safe mutual funds just in.

Host:

Mm-hmm.

Host:

. Yeah.

Host:

It's like, um, it's not so much a risk taker.

Host:

As a risk mitigator.

Host:

Yeah.

Host:

I think that everyone has creative ideas, right?

Host:

Any, any time you experience

Adam Grant:

a moment in life where you say, you know, that doesn't make sense, or the system is broken, or This rule

Host:

is terrible, or I think I have a better way.

Host:

Those

Adam Grant:

are moments of creativity.

Adam Grant:

Where most of us run into trouble is not because we don't have ideas, but because we either bet

Host:

on the wrong ideas or we don't know how to get

Adam Grant:

them heard and and taken seriously.

Adam Grant:

And you know, you see this all the time with entrepreneurs trying to pitch their ideas with salespeople, you know, bringing great new products to the table.

Adam Grant:

And so after you have an idea, how do you gauge whether it's any good and, you know, how do you champion it effectively?

Adam Grant:

You know, we're so close to them that that often we.

Adam Grant:

Well, this is my idea.

Adam Grant:

How could it not be brilliant?

Adam Grant:

You know, the big problem is that that often leaders and managers are gatekeepers, and they're almost as bad at judging ideas as we are at judging our own.

Adam Grant:

But for the opposite reason, instead of being too positive, they tend to be too

Host:

negative.

Adam Grant:

That happens for a couple reasons.

Adam Grant:

One is that, you know, they face skewed incentives.

Adam Grant:

If you're a manager or a venture capitalist for that matter, if you bet on a bad.

Host:

Then, you know, it might embarrass you and it could even

Adam Grant:

ruin your career.

Adam Grant:

Whereas if you reject a good idea, most of the time no one will ever know.

Adam Grant:

And so what, you know, what, what are you gonna do there?

Adam Grant:

And then the other problem we see with leaders and managers, uh, or anybody with a lot of experience in the domain is that they become prisoners of their own prototypes.

Adam Grant:

Where as they build up experience in a domain, they, they have a model or

Host:

a template of what works, and then they compare every idea.

Host:

More

Adam Grant:

different.

Adam Grant:

It's the more likely they are to reject it.

Adam Grant:

So Seinfeld gets shot down by NBC executives who say, great sitcoms have characters I can identify with.

Adam Grant:

But I hate every character on this show.

Adam Grant:

And they have plot lines that, you know, get resolved and all these stories go nowhere.

Adam Grant:

I can't see why we would want to bet on a show about nothing.

Adam Grant:

And it took an executive, Rick Ludwin, who didn't even work in sitcoms.

Adam Grant:

He came from the variety in specialist department to say, you're right.

Adam Grant:

But you know what?

Adam Grant:

It made me laugh.

Adam Grant:

And ultimately, isn't that what a sitcom is supposed to do?

Adam Grant:

And it's often those people who have broad experience outside the domain, not just within the domain who are more able to see the possibilities and then look for reasons to say yes, as opposed to reasons

Host:

to say no.

Host:

Wow.

Host:

So when you talk about hedging against that, that sort of confirmation bias, there's sort of two actions you could take.

Host:

There's two things that you can.

Adam Grant:

Yeah, so the first thing is that if you can't trust your own judgment because you're too positive and you can't trust necessarily your boss because they tend to be too negative, there's a third group that that on average at least, where you get much better forecasting.

Adam Grant:

So, uh, I have a former student, Justin Berg, who studied this in the circus arts and he had people putting together news C acts that had never been seen before, and he heard people who were predicting the success of their.

Adam Grant:

To leaders and managers, trying to guess which ones would be hits.

Adam Grant:

And then he had this third group, which was creative peers judging each other's performances.

Adam Grant:

And that was a group with the, with the best forecast of which acts were the most popular with customers.

Adam Grant:

And I think that's because they can say things like that act where you dress up like a clown.

Adam Grant:

Don't do that.

Adam Grant:

No one likes clowns, which is actually a, a, a data point in the study.

Adam Grant:

Clowns are universally hated, but your creative peers also bring something that, something in the table that the managers and leaders don't, which is they're really invested in seeing new ideas take off and they're, they're much more likely to say, that's weird.

Adam Grant:

Interesting.

Adam Grant:

As opposed to, Ooh, that's weird.

Adam Grant:

And so, you know, I think you, you do wanna take your ideas to, to fellow creatives in your field, to, to give you feedback.

Adam Grant:

Mm-hmm.

Adam Grant:

. And then, uh, there's some, some new evidence that I love from Justin, which says, you can also improve your own judgment.

Adam Grant:

What you can do is when you come up with a bunch of ideas, rank them in order from favorite to least favorite.

Adam Grant:

So let's say you have a dozen ideas, rank them from your, you know, your top choice to, you know, number six, to number 12.

Adam Grant:

Your your what you think is your worst.

Adam Grant:

And then your number one idea is not your most promising, your your best idea, which is actually your your second favorite idea.

Adam Grant:

And that's because that first idea, you're so in love with it, that you tend to be blind to the flaws.

Adam Grant:

Whereas idea number two, you see it with a little bit more perspective.

Adam Grant:

Maybe you're more objective, but you also have enough passion to, to fix the flaws once you identified them.

Adam Grant:

And so, you know, I do worry that the people game the system when they hear this and they'll say, okay, great.

Adam Grant:

So I'll just take my favorite idea and rank it second, and then we're all

Host:

good.

Host:

One of the other things related here to risk is the first mover strategy and people say, well, we have to be first to market.

Host:

But your research points to something completely different.

Adam Grant:

Yeah.

Adam Grant:

I mean, I think there are a couple ways to tackle that.

Adam Grant:

I mean, the, the thing that comes to mind for me is that one of the reasons that, that the urgency factor looms so large is that when people are, are thinking about, you know, whether to go forward with their ideas or not, they start to ask themselves, well, what will I.

Adam Grant:

And in the moment, your biggest regrets have to do with, with failure.

Adam Grant:

And, you know, you, you just feel like, okay, you know, I, I don't want to judge my reputation.

Adam Grant:

And so, you know, a lot of people become afraid of failure.

Adam Grant:

And I think what was so interesting is I, I, I talked to some, some really interesting original thinkers and I heard basically the same thing, uh, from a bunch of pioneers in.

Adam Grant:

So I talked to Elon Musk, to Larry Page, uh, to Mark Cuban, um, to Jack Dorsey and, and a bunch of others.

Adam Grant:

And they, they basically, you know, I, I'd kind of seen them as people who weren't afraid of failure.

Adam Grant:

And every one of them said, I'm, I'm terrified of failure.

Adam Grant:

Like, I, I want to be successful.

Adam Grant:

I want my, you know, I wanna achieve my goals.

Adam Grant:

I wanna have an impact.

Adam Grant:

And so I, you know, the idea of of failing is, you know, one of my worst nightmares.

Adam Grant:

But they also said, you know, each in slightly different language, but, but hitting on the exact same theme.

Adam Grant:

They also said, you know, there, there, there's, there's failure and then there's, there's a bigger kind of failure, which is a failure to try.

Adam Grant:

And they said, you know, in the short run, it, it feels like, you know, trying and failing is the worst possible outcome, but in the long run it's, it's actually worse to say, I never tried at all.

Adam Grant:

And so the way they, they motivated themselves was to, to fast forward with a little bit of mental time travel and say 20 to 30 years down the road, looking back, what will I regret more?

Adam Grant:

You know, that, that I, I gave an idea a shot and it didn't, it didn't pan.

Adam Grant:

Or that I never took the chance.

Adam Grant:

And I think they, they intuitively understood what, what psychologists have found for years on regret, which is exactly that, that in the long run our biggest regrets are not our actions.

Adam Grant:

They're inactions, they're the chances we didn't take.

Adam Grant:

And remember that it's a lot easier to, you know, to put the.

Adam Grant:

The opportunity and perspective and say, you know what?

Adam Grant:

I wanna be the kind of person who gives my ideas a shop.

Adam Grant:

You know, we, we've all heard from a strategy standpoint about the first mover advantage and how, you know, you can, you can sort of become the most familiar name.

Adam Grant:

And so, you know, this is, this is like a race.

Adam Grant:

And if you're not the first, you know, to get your product out to market your.

Adam Grant:

If you look at the data though, that just doesn't hold up.

Adam Grant:

. It turns out that, uh, in a study of over 500 product launches, first movers had a, a failure rate.

Adam Grant:

That was, if I remember correctly, it was about six times higher, uh, than what you might think of as, as fast followers.

Adam Grant:

You know, you there, there are lots of great examples of this, right?

Adam Grant:

If, if we go through tech, Apple has never been the first to market on anything they've created.

Adam Grant:

They weren't the first music player.

Adam Grant:

They weren't the first home computer.

Adam Grant:

They weren't the first, uh, you know, cell phone by any stretch.

Adam Grant:

Uh, Facebook was following Friendster in MySpace.

Adam Grant:

Google was after a whole generation of surgeons.

Adam Grant:

When you look at these, these patterns, it, it starts to click and then you can say, okay, well what, what is it about going second that actually could be an advantage?

Adam Grant:

And the data suggests a few things.

Adam Grant:

If you go first, you, you often have to do all this work creating a market, and once you've, you've established demand for a, uh, you make all these sort of specific investments.

Adam Grant:

And it's very hard to pivot from those.

Adam Grant:

Whereas somebody who comes in and says, wow, there's, you know, there's, there's a market that's been created there.

Adam Grant:

Let improve on their technology, uh, or their idea and lemme capture that market it's way established.

Adam Grant:

Which is they often find themselves in a position where they've had to sort of rush to get their product out.

Adam Grant:

And so they weren't able to do as much AB testing, they didn't get as much feedback, uh, and they didn't, they didn't get to make a lot of the improvements that a fast follower can jump in and, you know, and kind of do pretty quickly.

Adam Grant:

And so I think that this is really encouraging for any of us who have an idea and, and say, well, somebody's already done something like this.

Adam Grant:

And I would say, look, to be original, you don't have to be first, you just have to be different and better.

Host:

Well buddy, I know we're running out of time.

Host:

Where do you want people to go to connect with you or if you want them to check out your books, listen to the new podcast.

Adam Grant:

Well, it's kind of you to ask Adam Grant net.

Adam Grant:

I do a free monthly newsletter on work in psychology and lots of, uh, actually everything I've ever written, uh, is up there, uh, except of course, uh, the books, but, and then, uh, the podcast is, uh, is through Apple Podcasts or wherever you get yours.

Adam Grant:

It's called Work Life with Adam Grant.

Adam Grant:

And it's been really fun.

Adam Grant:

I've, uh, what I basically set out to do was, uh, instead of going to study the organizations that invite me in, I invited myself in to some of the most unconventional workplaces around.

Adam Grant:

Uh, I think we can all learn from the extreme.

Adam Grant:

And so, you know, if you wanna, if you wanna understand how to be more creative in a group, You should go to one of the most creative organizations on earth.

Adam Grant:

So I went into the writer's room at the Daily Show to look at how they do group creativity.

Adam Grant:

Uh, you want to, you know, if you wanna understand how to build trust, then you should go somewhere where trust is literally a matter of life and death.

Adam Grant:

But I

Host:

connected

Adam Grant:

with a, a crew of astronaut, and so each episode is, is inside an unusual workplace.

Adam Grant:

Where they mastered something that's relevant to all of our work lives.

Adam Grant:

And my hope is that there's some interesting and useful things to take away from each episode.

Adam Grant:

So that's, uh, that's I guess where to go.

Host:

Well, we appreciate your research, so we just wanna encourage you and acknowledge all the work you're doing, Adam, and thanks for being here, my friend.

Host:

Well, that is very kind

Adam Grant:

of you.

Adam Grant:

Thanks for having me.

Adam Grant:

This was, uh, this is fun.

Chapters

Video

More from YouTube