In this episode of Take-Away with Sam Oches, Sam talks with Chris Dawson, the CEO of Walk-On’s Sports Bistreaux. This 20-year-old, Baton Rouge, La.-based brand has incredible runway ahead of it, and Chris was brought in as CEO 7 months ago to build out a leadership team and infrastructure that would support franchise development and growth. Chris joined the podcast to talk about the process of building a leadership team and what he learned from several years spent as an executive in the automotive industry.

In this conversation, you’ll find out why:

• Developing your culinary team is just as important as that of other departments
• The “all things to all people” approach isn’t dead yet
• If you beat customer expectations, you’ll win their loyalty
• Data is instrumental to moving a business forward 
• A franchisor cannot take lightly the impact they have on franchisees’ livelihoods
• The best leadership team is one that has extensive experience in problem solving
• Your leaders will give you 100% professionally if you nurture them personally

Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.