While sales funnels have been heavily promoted in marketing, they are not a one-size-fits-all solution. Kasim and Ralph explore that depending on the nature of the business and other factors, a sales funnel might not be needed. Learn more about it here.
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We're anti funnel, Ralph.
2
:I hate funnels with
everything inside of me.
3
:And I'm joking.
4
:No, I don't think that funnels are dead.
5
:I just don't think that they're the
ubiquitous truth that marketers have
6
:made them out to be like It's weird
because they almost feel like, Oh, you
7
:can't drive traffic without a funnel.
8
:And in my opinion, you need
an excuse to have a funnel.
9
:It's not the default.
10
:And some of this might stem from
the fact that you and I just serve
11
:different customers is my anticipation.
12
:I know I, I definitely fish in
a smaller pond than you do, but
13
:we've got, professional services,
local services, e commerce, SaaS.
14
:And those engagements, when somebody's
shopping for that type of service,
15
:it takes time and it takes multiple
touches and it takes multiple narratives
16
:and You want them to self direct
and a funnel doesn't allow for that.
17
:A funnel is a squeeze page per se,
but I think funnels use squeeze
18
:pages as part of the, scaffolding.
19
:just don't think that our
customers like to be squeezed.
20
:When they're shopping for
especially higher end services.
21
:So the way that I'd build the fork
in the road is if you have something
22
:that's an impulse, something that
can get a quick, easy opt in, then
23
:a funnel starts to make sense.
24
:if you have something that's,
I don't wanna use the term high
25
:ticket, but longer sales cycle,
maybe higher end product or service.
26
:I think you need a more robust web
presence that someone can engage with
27
:on their terms at their point of.
28
:Where they are in, sales funnel.
29
:You know what I mean?
30
:Like contextually, cause there's
your funnel that you've built the
31
:technical deployment of pages.
32
:And then there's the sales
funnel that we always talk about,
33
:awareness, consideration, interest,
intent, et cetera, et cetera.
34
:So wherever they are in that phase, I
think that we need to make sure that we
35
:have content that's accessible to them.
36
:And a funnel makes everything
really myopic, my soft opinion.
37
:I'm going to pause here to get thrashed.
38
:No, I think it might be.
39
:A difference in the types of
companies that we serve, as
40
:well as the type of advertising.
41
:Now, could the argument be made
that more intent based marketing,
42
:more intent based advertising
doesn't necessarily need a funnel.
43
:All you need to do is have
offer and a price point.
44
:To get the conversion through Google
search, through a lot of the advertising
45
:that you guys do, which isn't all search,
obviously, but there is a difference as
46
:far as like where they're coming from.
47
:Most of our advertising that
we run is non intent based.
48
:we obviously, we do a fair amount
of Google ads as well, but most of
49
:it really is interruption marketing.
50
:So from our Perspective, we
look at it one of two ways.
51
:Either we have an incredibly great
asset that convinces them very handily
52
:before they even make, do the click,
which is, a video format that we either
53
:have perfected through our agency
or it's some other type of asset.
54
:But anyway, or the offer is so low
priced, there isn't a whole lot of
55
:selling that really needs to go on.
56
:I'm just going to say for the sake
of argument in the newsfeed, which
57
:is basically, when you're running
Facebook ads, let's just say
58
:that's where they're seeing you.
59
:So how much convincing do you
actually need to do prior to them
60
:making that initial interaction?
61
:if you don't have a whole lot of
convincing that you need to do,
62
:oftentimes you don't need a funnel.
63
:if it's a local business, that is.
64
:it's intent based, I'm searching for
a plumber because I've got a leaky
65
:faucet or my toilet just exploded.
66
:I'm not looking for an opt in.
67
:I'm just looking for a phone number to
call a guy to get out here as soon as
68
:possible before my living room floods.
69
:So do we need a funnel
in a case like that?
70
:No, you probably do not, but your types
of customers, a lot of the folks that you
71
:serve might be in those types of areas.
72
:So this whole funnel
discussion is a bit irrelevant.
73
:I would say this,
however, though, is that.
74
:Not in all cases in intent
based advertising, is it always
75
:looking for the sale immediately?
76
:There is value in having the email,
collecting the email and the information,
77
:and having a follow up sequence, because
not everybody is actually going to do
78
:what you want them to do, even if they
do click on one of your intent based ads.
79
:I totally agree.
80
:So one of the things that we do
with clients is, as somebody travels
81
:down a page, and I really love long
form landing pages, incidentally,
82
:as someone travels down the page,
we travel up the sales funnel.
83
:So when you're at the top of my page,
you have a bottom of the funnel offer.
84
:it's buy now convert schedule, whatever.
85
:and then as you travel down the page,
the assumption is, you haven't opted in.
86
:So whatever I was offering
you isn't of interest.
87
:And then we start to move, let's say,
middle of the funnel, which might
88
:be like a calculator or something
that, helps you begin to really.
89
:Look at our product or
service from your perspective.
90
:And then if you get to the extreme
bottom of the page, and sometimes
91
:this is just exit intent, then
it's a top of the funnel offer, the
92
:webinar PDF download, et cetera.
93
:a couple of nuances there.
94
:One, the pages that we drive traffic to.
95
:99 times out of 100, they have
navigation, and I think that's a really
96
:important distinction because when you
have a page that lacks navigation,
97
:you're inhibiting somebody from,
traversing throughout your site and
98
:also intrinsically qualifying themselves
from an interest based perspective.
99
:If they're on one page,
imagine watching that person.
100
:Browse.
101
:If they're on one page, you really
can't tell what they're interested in.
102
:if I use like Hotjar or True Conversion
or Lucky Orange, when we install that on
103
:somebody's page, we see that they land
on the landing page, they start from
104
:the top, they scroll all the way down
to the bottom, and then they go to the
105
:point that was of most interest to them.
106
:They're looking at the entire page.
107
:I can't really tell what
they're interested in.
108
:If I have navigation and now all of
a sudden, for the majority of our
109
:clients, the second most traffic page
they have is their about us page.
110
:Cause people want to see mission
vision values, but you go to the about
111
:page or you go to the pricing page or
you go to a specific services page.
112
:And now each of those
visits is a data point.
113
:And that's data that funnels
don't have to give us.
114
:And it's data that we
can optimize towards.
115
:they're qualifying themselves, especially
if your site's built in such a way that
116
:lends itself to this type of journey.
117
:you're collecting information
that, you just wouldn't be able
118
:to capture instead of a funnel.