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Sales Funnels Are NOT Always The Answer
20th February 2024 • The Google Ads Podcast • Solutions 8
00:00:00 00:07:12

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While sales funnels have been heavily promoted in marketing, they are not a one-size-fits-all solution. Kasim and Ralph explore that depending on the nature of the business and other factors, a sales funnel might not be needed. Learn more about it here.

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Transcripts

Speaker:

We're anti funnel, Ralph.

2

:

I hate funnels with

everything inside of me.

3

:

And I'm joking.

4

:

No, I don't think that funnels are dead.

5

:

I just don't think that they're the

ubiquitous truth that marketers have

6

:

made them out to be like It's weird

because they almost feel like, Oh, you

7

:

can't drive traffic without a funnel.

8

:

And in my opinion, you need

an excuse to have a funnel.

9

:

It's not the default.

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:

And some of this might stem from

the fact that you and I just serve

11

:

different customers is my anticipation.

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:

I know I, I definitely fish in

a smaller pond than you do, but

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:

we've got, professional services,

local services, e commerce, SaaS.

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:

And those engagements, when somebody's

shopping for that type of service,

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:

it takes time and it takes multiple

touches and it takes multiple narratives

16

:

and You want them to self direct

and a funnel doesn't allow for that.

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:

A funnel is a squeeze page per se,

but I think funnels use squeeze

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pages as part of the, scaffolding.

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:

just don't think that our

customers like to be squeezed.

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:

When they're shopping for

especially higher end services.

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:

So the way that I'd build the fork

in the road is if you have something

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that's an impulse, something that

can get a quick, easy opt in, then

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a funnel starts to make sense.

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:

if you have something that's,

I don't wanna use the term high

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:

ticket, but longer sales cycle,

maybe higher end product or service.

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:

I think you need a more robust web

presence that someone can engage with

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on their terms at their point of.

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Where they are in, sales funnel.

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:

You know what I mean?

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:

Like contextually, cause there's

your funnel that you've built the

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technical deployment of pages.

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And then there's the sales

funnel that we always talk about,

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awareness, consideration, interest,

intent, et cetera, et cetera.

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So wherever they are in that phase, I

think that we need to make sure that we

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have content that's accessible to them.

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:

And a funnel makes everything

really myopic, my soft opinion.

37

:

I'm going to pause here to get thrashed.

38

:

No, I think it might be.

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:

A difference in the types of

companies that we serve, as

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:

well as the type of advertising.

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:

Now, could the argument be made

that more intent based marketing,

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:

more intent based advertising

doesn't necessarily need a funnel.

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All you need to do is have

offer and a price point.

44

:

To get the conversion through Google

search, through a lot of the advertising

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:

that you guys do, which isn't all search,

obviously, but there is a difference as

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far as like where they're coming from.

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Most of our advertising that

we run is non intent based.

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:

we obviously, we do a fair amount

of Google ads as well, but most of

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it really is interruption marketing.

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:

So from our Perspective, we

look at it one of two ways.

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Either we have an incredibly great

asset that convinces them very handily

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:

before they even make, do the click,

which is, a video format that we either

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:

have perfected through our agency

or it's some other type of asset.

54

:

But anyway, or the offer is so low

priced, there isn't a whole lot of

55

:

selling that really needs to go on.

56

:

I'm just going to say for the sake

of argument in the newsfeed, which

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:

is basically, when you're running

Facebook ads, let's just say

58

:

that's where they're seeing you.

59

:

So how much convincing do you

actually need to do prior to them

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:

making that initial interaction?

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:

if you don't have a whole lot of

convincing that you need to do,

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:

oftentimes you don't need a funnel.

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if it's a local business, that is.

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:

it's intent based, I'm searching for

a plumber because I've got a leaky

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:

faucet or my toilet just exploded.

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I'm not looking for an opt in.

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I'm just looking for a phone number to

call a guy to get out here as soon as

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:

possible before my living room floods.

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:

So do we need a funnel

in a case like that?

70

:

No, you probably do not, but your types

of customers, a lot of the folks that you

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:

serve might be in those types of areas.

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:

So this whole funnel

discussion is a bit irrelevant.

73

:

I would say this,

however, though, is that.

74

:

Not in all cases in intent

based advertising, is it always

75

:

looking for the sale immediately?

76

:

There is value in having the email,

collecting the email and the information,

77

:

and having a follow up sequence, because

not everybody is actually going to do

78

:

what you want them to do, even if they

do click on one of your intent based ads.

79

:

I totally agree.

80

:

So one of the things that we do

with clients is, as somebody travels

81

:

down a page, and I really love long

form landing pages, incidentally,

82

:

as someone travels down the page,

we travel up the sales funnel.

83

:

So when you're at the top of my page,

you have a bottom of the funnel offer.

84

:

it's buy now convert schedule, whatever.

85

:

and then as you travel down the page,

the assumption is, you haven't opted in.

86

:

So whatever I was offering

you isn't of interest.

87

:

And then we start to move, let's say,

middle of the funnel, which might

88

:

be like a calculator or something

that, helps you begin to really.

89

:

Look at our product or

service from your perspective.

90

:

And then if you get to the extreme

bottom of the page, and sometimes

91

:

this is just exit intent, then

it's a top of the funnel offer, the

92

:

webinar PDF download, et cetera.

93

:

a couple of nuances there.

94

:

One, the pages that we drive traffic to.

95

:

99 times out of 100, they have

navigation, and I think that's a really

96

:

important distinction because when you

have a page that lacks navigation,

97

:

you're inhibiting somebody from,

traversing throughout your site and

98

:

also intrinsically qualifying themselves

from an interest based perspective.

99

:

If they're on one page,

imagine watching that person.

100

:

Browse.

101

:

If they're on one page, you really

can't tell what they're interested in.

102

:

if I use like Hotjar or True Conversion

or Lucky Orange, when we install that on

103

:

somebody's page, we see that they land

on the landing page, they start from

104

:

the top, they scroll all the way down

to the bottom, and then they go to the

105

:

point that was of most interest to them.

106

:

They're looking at the entire page.

107

:

I can't really tell what

they're interested in.

108

:

If I have navigation and now all of

a sudden, for the majority of our

109

:

clients, the second most traffic page

they have is their about us page.

110

:

Cause people want to see mission

vision values, but you go to the about

111

:

page or you go to the pricing page or

you go to a specific services page.

112

:

And now each of those

visits is a data point.

113

:

And that's data that funnels

don't have to give us.

114

:

And it's data that we

can optimize towards.

115

:

they're qualifying themselves, especially

if your site's built in such a way that

116

:

lends itself to this type of journey.

117

:

you're collecting information

that, you just wouldn't be able

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:

to capture instead of a funnel.

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