Transcripts
Welcome to Unboxing Logistics.
Speaker:I'm your host, Lori Boyer from EasyPost, and today is one of our
Speaker:exciting, EasyPost Insider editions.
Speaker:Yay.
Speaker:These episodes are where we talk a little bit more about EasyPost products
Speaker:and what's going on with EasyPost and what's happening in the product world.
Speaker:A lot of our customers get super excited about this, so I have brought
Speaker:on today the man, the myth, the legend, Joe Dieter from our product team.
Speaker:And he is going to be talking to us today about the EasyPost Enterprise offering.
Speaker:Really neat, really cool things happening with EasyPost Enterprise.
Speaker:So you're gonna wanna buckle up for this one.
Speaker:Let's talk enterprise.
Speaker:So, Joe, first I want us to get us all on the same page.
Speaker:When people say enterprise shipper, I think a lot of times our mind
Speaker:immediately goes to volume, size.
Speaker:I've heard you say that you feel like that definition is outdated,
Speaker:and I'm curious what you mean by that and, and really I guess what
Speaker:you define as an enterprise shipper.
Speaker:Yeah.
Speaker:Well, Lori, you and I talk about this a lot.
Speaker:I mean, being here at EasyPost, we work with lots of shippers.
Speaker:We work with thousands of shippers across the globe.
Speaker:We work with some of the shippers in the Fortune 2000 proper.
Speaker:And you're right on the money that when people think of enterprise shipping,
Speaker:they assume enterprise shipping or enterprise shipping software is reserved
Speaker:for someone doing lots of volume, let's say like a minimum of several million
Speaker:shipments a year, let's say at least a few hundred thousand shipments a month.
Speaker:But the reality is today, volume is just one component.
Speaker:It's really, what we have observed is enterprise grade complexity.
Speaker:So we're working with a number of incredible brands, some of
Speaker:the largest marketplaces in the world, including literally the
Speaker:largest marketplace in the world.
Speaker:And every week though, we meet new, high growing shipping operations, we call them.
Speaker:But as they come to us and they start telling us about why they're waking
Speaker:up with migraines every morning because of their shipping operation
Speaker:and supply chain current situation, we start to take notice some themes.
Speaker:And themes for why someone is or is not needing enterprise grade
Speaker:shipping software point to this not just being a volume game.
Speaker:It's a complexity game.
Speaker:And so we can get into what we mean by complexity, but you'll
Speaker:see as we give a few examples, it's not about volume anymore.
Speaker:Now that said, one quick note, 2024, we had over 22 billion parcel shipments
Speaker:in circulation in the US alone.
Speaker:So among all the warehouses in the United States, over 22 billion
Speaker:shipments went out the door.
Speaker:Warehouses were busier than ever.
Speaker:That was the busiest parcel shipping season ever in recorded history.
Speaker:And as we look ahead year over year, we're not decreasing in volume magically.
Speaker:The forecasts are that we're continuing to grow.
Speaker:So volume is relevant and maybe the cause of another kind of endless
Speaker:chain of complexities and why someone would say, you know, ShipStation, a
Speaker:great product, but it's no longer a fit for my needs, is because they've
Speaker:started to grow and they've started to face more and more situations
Speaker:throughout their shipping operation that demand a higher performing tool.
Speaker:It demands a tool, like for us it's EasyPost Enterprise.
Speaker:I gleaned on kind of to a phrase, you said enterprise grade
Speaker:complexity, I think is what you said, enterprise grade complexity.
Speaker:Can you gimme maybe some examples?
Speaker:What do you mean by that?
Speaker:I think, you know, obviously people know when they are shipping
Speaker:millions and billions even of packages that they're enterprise.
Speaker:But what does enterprise grade complexity look like in the real world?
Speaker:We're to the point now at EasyPost, or as we have a certain size company
Speaker:or a company from a certain industry coming to us, we literally have a
Speaker:checklist internally where we're like checking the boxes as we first start
Speaker:having conversations with him because here's what we have seen most commonly
Speaker:with shippers that reach a point where they need something that's truly
Speaker:enterprise grade shipping software.
Speaker:An example.
Speaker:They come to us and they say, hey, we woke up one day and we
Speaker:realized we're on a very old system.
Speaker:And we learned this as we tried to expand our warehouse network, or we're
Speaker:adding another distribution center to our distribution center network.
Speaker:We are upgrading how we pick, pack, and ship.
Speaker:Kinda the main moments within the warehouse journey.
Speaker:We're, we're starting to make modifications or make some upgrades
Speaker:and how we do that, maybe we're bringing in automation and robotics.
Speaker:And one big, big thing that has become clear is our current
Speaker:shipping software is outdated.
Speaker:Okay.
Speaker:So we'll, we'll sometimes just start with that basic observation.
Speaker:Okay.
Speaker:So the basic observation of we have legacy software, we have old software,
Speaker:and we're trying to automate, modernize in the facilities, in the warehouse.
Speaker:That can be what you would consider an enterprise grade complexity.
Speaker:One of them.
Speaker:Several others.
Speaker:Our time to label is too slow.
Speaker:What's the time to label?
Speaker:How quickly can a packed order within our warehouse have a shipping label
Speaker:generated, applied, all the forms, documentation applied and it's on its
Speaker:way ready for carrier pickup basically.
Speaker:Like most enterprise grade shippers are going to find that a major KPI or just
Speaker:goal within how they run their warehouse.
Speaker:A goal their team has is a certain time to label speed 'cause they're dealing
Speaker:with a certain volume or certain demand within certain moments of the year.
Speaker:And if they cannot hit their time to label goals of speed they start
Speaker:thinking about upgrading their software.
Speaker:More examples.
Speaker:Wait, so hold on there.
Speaker:Oh, is there a benchmark for people listening of what speed they should
Speaker:be having at an enterprise grade kind of level that they could know
Speaker:like, oh, obviously it shouldn't be taking two minutes, but you know
Speaker:how, how long is kind of standard?
Speaker:Do you know?
Speaker:Yeah, a absolutely.
Speaker:So if you are truly enterprise grade, a lot of the time you want
Speaker:under three seconds time to label.
Speaker:Or this, this is what a lot of enterprise grade shippers that come
Speaker:to us and talk about time to label.
Speaker:Let's say under three seconds.
Speaker:If you're more upper mid market, lower enterprise.
Speaker:We have a specific tailored solution for that as well, but you might
Speaker:be more three to five seconds.
Speaker:Okay, great.
Speaker:Great insight.
Speaker:Super helpful.
Speaker:Good, good example, right?
Speaker:Some three second time to label.
Speaker:Okay.
Speaker:Several other complexities, and I'll rattle through these because we hear
Speaker:'em all the time and it lets us know, ah, this is an enterprise grade shipper.
Speaker:They might not know yet.
Speaker:Hey, we're needing to add more carriers like asap, like yesterday,
Speaker:but we're realizing how challenging that is with the current tool we use.
Speaker:So we're shipping a certain type of new thing to a certain part of the globe and
Speaker:we need to work with a certain type of new carrier, and we're asking our current
Speaker:provider to quickly test spin up and have a seamless integration with that
Speaker:new carrier so we can start generating labels and gray shopping through them.
Speaker:And it's kind of a journey.
Speaker:They're giving us a time estimate that's a lot longer than we prefer.
Speaker:And then they, they come to us as, we have one of the largest multi-carrier networks
Speaker:and we're perhaps the company that helped a lot of shippers become multi-carrier.
Speaker:So it, it's just the reality of the complexity of becoming
Speaker:multi-carrier in new ways.
Speaker:And enterprises have to get really multi-carrier.
Speaker:Often that's international or even domestically or
Speaker:regional or last mile carriers.
Speaker:They no longer can just work with one carrier in a few service levels.
Speaker:So that, that's another example.
Speaker:Maybe you come to us and you say, we're starting to ship
Speaker:more and more perishable goods.
Speaker:We are shipping things that have to be in a certain environment.
Speaker:They have to be a certain temperature, they have certain time sensitivity,
Speaker:and when they have to get one from one point to another or else our
Speaker:entire goods are lost or damaged.
Speaker:Maybe in general, shipping costs are too dang high.
Speaker:Every shipper of every size probably feels their shipping costs are too high.
Speaker:Enterprise grade shippers though, it's not just about that rates are more
Speaker:expensive than ever from carriers.
Speaker:It's that they're realizing we have all sorts of other costs that pile up.
Speaker:We need a lot of support.
Speaker:Every time we have to make one little adjustment to how we ship, we have to make
Speaker:an adjustment to our shipping software.
Speaker:And we can't do that.
Speaker:So we have to call up our shipping software vendor support line, and we're
Speaker:in a support queue, and then we start getting surprise invoices as they say,
Speaker:okay, yes, we can address that for you.
Speaker:We can make that modification to your software.
Speaker:It's gonna take X amount of months and it's gonna be a lot of what we
Speaker:call professional service hours.
Speaker:So all of a sudden all these costs are piling up.
Speaker:Yeah, welcome to enterprise grade complexity.
Speaker:A lot of folks also come to us and say, our tools are very hard to maintain.
Speaker:We feel like every peak season, we hit a new level of growth.
Speaker:We're scaling, we're growing.
Speaker:It's exciting, but our shipping software's never quite ready for this scale.
Speaker:Our tools never feel like they're actually finished.
Speaker:It never feels like they're maintained.
Speaker:We got locked into a contract with a, with a large fancy, you
Speaker:know shipping software vendor.
Speaker:What they're doing is building custom things from scratch, and
Speaker:they never finish building, and we're getting charged along the way.
Speaker:So this is another part of enterprise grade complexity.
Speaker:A couple others, but it, it, it's so critical that unless you're there
Speaker:in this enterprise grade phase, you don't know what's about to
Speaker:happen as, as you grow and scale.
Speaker:And it's these sorts of complexities.
Speaker:We are at a point where we have to have all the key tools in our, in our
Speaker:order fulfillment and supply chain journey talking the same language.
Speaker:For example, our order management system as orders come through, has
Speaker:to seamlessly integrate with our warehouse management system, which has
Speaker:to seamlessly integrate with our ERP.
Speaker:We have multiple fancy and candidly expensive tools.
Speaker:We put in place two, streamline our supply chain, but they don't
Speaker:seem to talk the same language.
Speaker:They don't seem to nicely integrate.
Speaker:Data isn't flowing from one to the other.
Speaker:They don't feel like they were built for each other.
Speaker:Most of the time they actually weren't.
Speaker:So we have to have a shipping software that generates our labels
Speaker:and does some of the key shipping stuff that also nicely integrates
Speaker:and connects to our other systems that we rely on in our supply chain.
Speaker:Another thing we hear more and more on a weekly basis now, we feel that
Speaker:the way we pick, pack, and ship in our warehouse is just manual.
Speaker:In other words, we, and, and some folks say we have a lot of exceptions
Speaker:in how we pick, pack, and ship.
Speaker:Okay, well, tell us about that.
Speaker:Well, for example, we have more and more shipments going to
Speaker:a certain part of the globe.
Speaker:It's only Susan in our warehouse that actually knows how to fulfill
Speaker:and complete the pick, pack and ship process for their shipments.
Speaker:So if you walk into, and this could be a incredible Fortune 2000
Speaker:sophisticated brand, this could be one of the biggest companies in the world.
Speaker:And you go into one of their main warehouses and you see a huge
Speaker:pile of boxes in the corner and you say, what are those boxes?
Speaker:What are they doing there?
Speaker:It's, oh, those are Susan's boxes.
Speaker:Okay, tell me more.
Speaker:Well, Susan was the only one that knows the exact labels and forms
Speaker:and documentation and exactly how you have to pack those boxes, 'cause
Speaker:they're going to that special place.
Speaker:And by the way, they only get picked up the second Wednesday of every other month.
Speaker:And what, what is this?
Speaker:This is exceptions.
Speaker:Where a human has to press pause on tech and how your warehouse works and
Speaker:has to go and do something manually.
Speaker:You'd be surprised how many of the most incredible, largest brands in the
Speaker:world, actually are running a warehouse system where there's a Susan that is
Speaker:completely the dependent factor of whether or not they can even perform
Speaker:and, and fulfill their orders on time.
Speaker:This is a really good example of what we say, manual exceptions.
Speaker:Outdated, clunky, or in 2026, where is, for example, AI.
Speaker:We, we were promised automation.
Speaker:We were promised no more Susan exceptions, but yet we still feel
Speaker:like we only have one or two people in our warehouse that actually know
Speaker:how to ship every single thing that has to get out of our warehouse.
Speaker:So this is a very big, very big risk.
Speaker:If you are a large enterprise grade shipper that has these sorts of
Speaker:exceptions, and a lot of 'em do.
Speaker:I, I do.
Speaker:And I wanna just say, if this is you out there, don't feel alone because
Speaker:it's exactly what Joe, what you've been saying is so on target with people
Speaker:I talk to every single day who are.
Speaker:How am I so big and our warehouse is still running legacy software, has
Speaker:manual processes going on somewhere.
Speaker:Has challenges adding new carriers because the scaling and the growth and as you
Speaker:mentioned with so many packages going out, a lot of that is people expanding.
Speaker:And so all, all of these challenges, the good news is if you're not sure
Speaker:if you're enterprise level, you can always talk to someone at EasyPost.
Speaker:If you're an EasyPost customer.
Speaker:Please reach out to your CSM to find out if maybe an enterprise tech solution is
Speaker:what's gonna work best for you right now.
Speaker:I'm curious, you said something about, you know, pick, pack, and ship.
Speaker:Do you feel like it can ever really get standardized at this enterprise scale?
Speaker:It's so hard.
Speaker:I, I dunno.
Speaker:I hear so many nightmares about it.
Speaker:Why do you think that is?
Speaker:Shipping is one of the last areas of how businesses run that is
Speaker:by nature physical and manual.
Speaker:Shipping is literally how we move things from point A to point B, obviously.
Speaker:And what that means is there cannot be a completely digital experience and moving
Speaker:physical things from point A to point B.
Speaker:So that's kinda the higher level of philosophical thing.
Speaker:And just by that nature, it means that moving stuff is across the globe is
Speaker:hard and is expensive and it never goes perfectly right, it seems.
Speaker:This is true, but at the same time.
Speaker:We have stories of global retailers saving $400 million right now, the
Speaker:moment they do start bringing in AI.
Speaker:Tell me, Joe what is AI doing?
Speaker:What, how are people actually using, you mentioned that.
Speaker:We say, oh, we hear about AI, we hear about all this, but
Speaker:what's actually happening?
Speaker:AI is coming in to impact just about every step of what's happening in the
Speaker:pick, pack, and ship journey, but there's a few initial areas that we especially
Speaker:see it immediately comes in and saves time, saves money, brings efficiency.
Speaker:We see even something as simple as rate shopping being
Speaker:massively innovated through AI.
Speaker:We call it AI powered rate shopping.
Speaker:So historically, even large shippers would strike agreements with specific carriers.
Speaker:They would get certain discounts based on estimated volume
Speaker:of a certain span of time.
Speaker:What AI is doing is it's coming in and saying, according to the behavior of how
Speaker:you're shipping and according to your forecast of where you're gonna ship, we
Speaker:can tell you based on all the past several billion historical shipments, the exact
Speaker:carriers and service levels you should be using for the most cost effective
Speaker:way to ship, the fastest way to ship.
Speaker:Whatever your goals are.
Speaker:You wanna work with these specific carriers.
Speaker:You have to get a certain thing to a certain part of the
Speaker:country in X amount of days.
Speaker:What better tool than AI to take that information and say, okay, every time I
Speaker:will give you exactly the right label, the right carrier, the right service level
Speaker:you need to work with to have the most efficient shipping experience possible.
Speaker:AI powered rate shopping is becoming table stakes now.
Speaker:Other areas are the world of just shipping analytics.
Speaker:And analytics has become a bigger and bigger buzzy thing over the past
Speaker:few years in shipping, of course.
Speaker:But analytics and shipping wasn't really simplified until AI came in.
Speaker:So we, we have a tool called Luma AI.
Speaker:What Luma can do is it can look at historically every shipment that
Speaker:went out the door and give you some baseline insights that you can log
Speaker:into every morning on dashboard and see your average cost per package,
Speaker:your average time in transit.
Speaker:You can drill into the details of the, the exact shipments that are causing delivery
Speaker:issues or where you're getting surprise fees or you, you feel like they're
Speaker:just, they're not successful shipments.
Speaker:You can get all the visibility you need into pass shipping performance.
Speaker:But what Luma also does that's really unique is look at tomorrow.
Speaker:Luma is a crystal ball.
Speaker:Luma AI Insights forms this crystal ball view of saying, okay.
Speaker:Based on how we know you need to ship tomorrow, the volume shipments that you
Speaker:need to ship towards certain parts of the globe, we recommend for two day shipping
Speaker:down to the southwest part of the US you switch from this carrier and service level
Speaker:over to this carrier and service level.
Speaker:And Luma AI tells you you will literally save 25% in costs and over 30% time
Speaker:in transit if you make this exact carrier and service level switch.
Speaker:Has that sort of precision.
Speaker:Luma AI can do that 'cause it was trained on billions of historical
Speaker:deliveries through EasyPost's, APIs, which most of the market knows us as
Speaker:the creators of the first API for, for shipping and generating labels.
Speaker:But as we were processing all those billions of shipments through our
Speaker:APIs, we were behind the scenes, could train what's considered by third
Speaker:parties the most reliable shipping AI.
Speaker:Because it's seen every recent shipping scenario, it's seen all the
Speaker:recent shipments to Arizona that had to get there in two days from Ohio.
Speaker:And so it knows, nah, you're using FedEx to, you know, maybe you're using X, Y,
Speaker:Z carrier service level and you must use FedEx today because that's gonna
Speaker:be the right fit for you historically.
Speaker:One of the things I absolutely love about Luma AI is that, you know there
Speaker:is not another company that has the sheer amount of data that EasyPost has.
Speaker:You could go into someone, you know, a big carrier, FedEx or UPS.
Speaker:Yes, they're gonna have more shipments that have gone out, but
Speaker:they are restricted only to themself.
Speaker:They don't have the data on all the other carriers.
Speaker:You can go to other shipping solutions, but their data sets are much smaller
Speaker:and, and EasyPost has been around for so long and has such incredible data.
Speaker:Billions, as you mentioned, that these records, I, I mean, it's just the
Speaker:best you can get out there in my view.
Speaker:So, okay.
Speaker:Joe, I wanna back up a little bit.
Speaker:You mentioned that we're known for our APIs.
Speaker:And we are, everyone loves our APIs.
Speaker:But I wanna talk about the enterprise.
Speaker:We talked about complexities of enterprise.
Speaker:We have our EasyPost Enterprise offering, and that includes the
Speaker:Luma AI that you mentioned, but.
Speaker:What, what is Luma or what is EasyPost Enterprise?
Speaker:How, how does, how do you know, I guess, first that maybe
Speaker:you're the right fit for it.
Speaker:And how is it different than our APIs?
Speaker:Are you the right fit for something like EasyPost Enterprise?
Speaker:Well, did you resonate with some of the complexities we've
Speaker:mentioned at the top of this combo?
Speaker:Right?
Speaker:We, we went through a series of complexities.
Speaker:If you can check the box on even a couple of those, you may be ready for
Speaker:something like EasyPost Enterprise.
Speaker:EasyPost Enterprise looks at all those challenges that happen
Speaker:as you scale and as you grow.
Speaker:And as you surpass a few million shipments a year even, you're gonna
Speaker:have some of these challenges.
Speaker:Looks at all those challenges and says, here is a high performance shipping
Speaker:engine to address those challenges, and it consists of a few elements.
Speaker:One that's table stakes is we can handle the volume.
Speaker:You need a system that can take 500 k plus shipments process per hour.
Speaker:You need that sort of speed mashed with volume.
Speaker:We work with brands doing an excess of 800 K to a million plus shipments a day.
Speaker:So we have a system that can handle some of the biggest demands in the world.
Speaker:Part of this handling all this pick, pack ship exceptions, like we mentioned,
Speaker:you know, the, the Susan dilemma, for example, is really about having
Speaker:a system like EasyPost Enterprise that has configurable business rules.
Speaker:Low code scalability.
Speaker:Now what does that mean?
Speaker:Okay, those are, those are big phrases.
Speaker:Let's, let's go bring it down.
Speaker:So all business rules, examples.
Speaker:It means that the precious moment of rate shopping, choosing the right carrier and
Speaker:service level, getting the best rates.
Speaker:You need to automate that.
Speaker:You need to set rules around every time you are gonna ship ground to this
Speaker:destination, with this sort of package, we already know how we're gonna rate
Speaker:shop and who we're gonna work with.
Speaker:When we're gonna go today to this part of the globe, or this or this part of
Speaker:the country, we have rules in place.
Speaker:So someone is not manually having to process, especially
Speaker:at this sort of volume.
Speaker:You can't afford to.
Speaker:You have delivery logic.
Speaker:You have every step, every decision you need to make about how you're
Speaker:gonna ship something out of your warehouse, you can put rules in
Speaker:place to automate that process.
Speaker:And then as well, we have self-serve scalability.
Speaker:And this matters so much for enterprise gray shippers because they think they have
Speaker:all their rules and all their ducks in a row and they know exactly how they're
Speaker:gonna have to ship going into peak season.
Speaker:And then peak season happens and everything is, is kind of off limits and
Speaker:peak season in terms of something can go wrong, something un unexpected can happen.
Speaker:There can be a little bit of a hiccup with a carrier.
Speaker:So you have to be able to make changes on the fly ideally.
Speaker:Most enterprise grade shippers historically had to call their
Speaker:software vendor or send them a frantic email or text in the middle of peak
Speaker:and say, please, please help me.
Speaker:Something happened unexpected.
Speaker:We're having to make an adjustment to how we ship, to the carriers we work
Speaker:with, to the service levels we rely on, and we need you to come in and somehow
Speaker:code out that change in our system.
Speaker:Meanwhile, they're on 1, 2, 3 days of downtime, which could be
Speaker:equivalent to millions and millions and millions of dollars lost.
Speaker:We're, we're talking about high stakes here, and the point is this, historically
Speaker:enterprise grade shipping meant I have to sign a contract with a, basically
Speaker:a software engineering firm that's gonna create a custom piece of software
Speaker:that only they can scale for me.
Speaker:The irony is I'm an enter enterprise grade shipper.
Speaker:All I know is scale.
Speaker:All I know is change.
Speaker:All I know is the dynamic world of hitting the largest amount of parcel
Speaker:volume we've ever had to ship.
Speaker:I have to roll with change in un unexpected situations.
Speaker:I no longer can be beholden to calling up and hoping my support ticket is
Speaker:fulfilled quickly by a third party vendor.
Speaker:Instead, I need low code functionality.
Speaker:And what that means is people internally within my company can
Speaker:make the adjustment on the fly.
Speaker:We can scale at our own command.
Speaker:So no longer do we have 20 service tickets out there to our shipping
Speaker:software vendor that they're gonna take the next X amount of weeks to fulfill
Speaker:while we lose money during peak season.
Speaker:While we get a ton of very expensive surprise invoices from them,
Speaker:'cause they're billing us for all these fancy engineering hours.
Speaker:Instead, I can make the adjustment on the fly myself.
Speaker:I can have someone within my team come in and configure my EasyPost Enterprise
Speaker:experience to exactly what I need.
Speaker:It was important to note that you could not find this sort of low code
Speaker:flexibility in any other enterprise shipping software to date, you couldn't
Speaker:find it as we wanted this year.
Speaker:So even I could do it, Joe, is that what you're saying?
Speaker:Not a coder, but if I knew my systems, if I knew what changes needed to be
Speaker:made, I could get in there and make the changes myself and keep, I loved it.
Speaker:I think your phrase was scale it, command, you know, whatever it was, I.
Speaker:At your own command.
Speaker:At my own command.
Speaker:I am able to, to make changes, so be flexible on the fly without
Speaker:needing to go to that middleman of talking to a another vendor.
Speaker:And, and having to pay the costs of constantly feeling like you have a
Speaker:shipping tool that's never completely finished and never actually functions how
Speaker:you need it to at any given point in time.
Speaker:It would be like if you contracted someone to build a house and
Speaker:they never actually finished the back deck, let alone the kitchen.
Speaker:You were living in it for years upon years, and you keep on having to
Speaker:send angry emails, you're trying to be polite, please finish my kitchen
Speaker:so I can cook dinner for God's sake.
Speaker:And you can't.
Speaker:It's ridiculous.
Speaker:But that's literally how a lot of people feel about their shipping
Speaker:software when they come to us.
Speaker:So Joe, it does, you know, obviously labels at an
Speaker:unbelievable speeds, at huge scale.
Speaker:You have the ability to make changes on the fly, add carriers, switch carriers.
Speaker:Are there other things that EasyPost Enterprise does
Speaker:or that you can do with it?
Speaker:Yeah, we talked about the cruciality of being a multi-carrier shipper,
Speaker:especially as an enterprise.
Speaker:When you come to us or you come to any vendor and say, listen, I need
Speaker:to scale and I need to step up in how high performing my software is
Speaker:part of what you'll probably need is to work with certain carriers
Speaker:in a seamlessly integrated way.
Speaker:And so easy plus enterprise offers what we really call multi-carrier automation.
Speaker:We have a reputation for being able to spin up test and have seamless
Speaker:integrations with the carriers you need, and at discounter rates.
Speaker:Regional, last mile.
Speaker:We know there's a new kind of sea changer.
Speaker:There's a new generation of carriers.
Speaker:There's Amazon shippings and UniUnis and Roadies There's, there's all these
Speaker:new carriers that larger and larger shippers want to start allocating
Speaker:volume to for a number of of reasons.
Speaker:EasyPost Enterprise is one of those unique tools that's ready to go.
Speaker:It's ready to get you the exact multi-carrier mix you
Speaker:need as you come in the door.
Speaker:And our carrier ramp up times tend to always beat our
Speaker:competition, we've been told.
Speaker:You also want someone that's compatible, that has accolades
Speaker:in working with carriers.
Speaker:So EasyPost is the 2025 Solution of the Year in terms of compatibility with FedEx.
Speaker:And we worked hard to have an awesome partnership with FedEx, with some of
Speaker:the biggest carriers in the world.
Speaker:And so ask those questions.
Speaker:If you're facing these enterprise grade complexities, ask those
Speaker:questions before you jump into an agreement and, and choose your tool.
Speaker:Are they considered the most compatible?
Speaker:Can you also automate things like labels, forms, documentation?
Speaker:Can you make brandable labels exactly how you want your labels to appear?
Speaker:Can you handle proof of delivery or bill of ladings or invoicing or
Speaker:all the forms involved in shipping correctly and being in compliance?
Speaker:Have you automated that process?
Speaker:The amount of time and money most enterprise grade shippers have within
Speaker:the label and the forms process and the paperwork is, it's big.
Speaker:Okay.
Speaker:So you have to have label informed automation like EPE brings.
Speaker:What about tracking?
Speaker:Do you have branded and timely tracking notifications through email
Speaker:and also through SMS text message that have really high open rates
Speaker:that tell compelling upsell stories?
Speaker:We have something called Advanced Tracking that connects nicely with EPE,
Speaker:and more and more of our enterprise grade shippers are choosing it.
Speaker:They're seeing nine to 12 times ROI when they put in timely, real
Speaker:time tracking and notification communication with every customer
Speaker:they have, like Advanced Tracking.
Speaker:It's able to even upsell, additional add-on accessory type, type items.
Speaker:The moment someone orders something from you if, if you're
Speaker:a marketplace or retailer.
Speaker:Seamless integration.
Speaker:We talked about the pain point of needing to have your warehouse management
Speaker:system, your shipping software, and your order management system and
Speaker:your ERP speak the same language.
Speaker:EasyPost Enterprise really strives no matter who the partner is that you
Speaker:need to integrate with, we're gonna make that seamless integration happen.
Speaker:One of the last ones, support.
Speaker:EasyPost Enterprise has had a number of large brands come to us and say,
Speaker:the number one reason we're choosing you is because our current vendor is
Speaker:not a true partner when we need them.
Speaker:Support matters when you're an SMB online seller.
Speaker:But if you become an enterprise grade shipper, support becomes everything.
Speaker:Because when you reach unexpected challenges, if your shipping
Speaker:software partner is not there, is not ready to pick up the phone.
Speaker:Is not ready to come over, drop everything and make the changes you need, resolve
Speaker:the issue you need, you will face a really big issue in terms of money and time lost.
Speaker:So.
Speaker:EPE brings in a dedicated technical support team, solution
Speaker:engineers that actually know everything from implementation to
Speaker:configuration to advanced use cases.
Speaker:You have software expertise there at your beck and call, basically.
Speaker:You have a dedicated CSM who has interest in you having a really great experiences.
Speaker:You work with us.
Speaker:They, they can escalate things to our engineering team or to anyone we need.
Speaker:You have global support coverage, so different time zones, different
Speaker:languages, different currencies.
Speaker:This, this stuff matters for enterprise grade shippers.
Speaker:And we bring that level of support.
Speaker:And this has been one of the reasons EPE has grown to become something
Speaker:that's recognized as one of the one of the highest performing shipping
Speaker:softwares for those enterprise complexities is just that we're a
Speaker:partner, not just a software vendor.
Speaker:We're a partner when you sign up with us, last thing, AI.
Speaker:Do you have AI in the next enterprise grade shipping software you're choosing?
Speaker:Is it AI that impacts the rate shopping moment?
Speaker:Does it impact the visibility in the past performance as well as
Speaker:your future shipping performance?
Speaker:Does it give you all the answers of how you need to ship tomorrow
Speaker:in the most efficient way?
Speaker:We have, as you've noted, something called Luma AI that is brought
Speaker:into working very nicely together with EPE, with EasyPost Enterprise.
Speaker:Luma AI is gaining a reputation within, within the industry as one
Speaker:of the most reliable shipping AIs.
Speaker:It's the only one trained on billions of historical deliveries, as we covered.
Speaker:And I gotta admit, this is one of the top things we hear from enterprise shippers,
Speaker:especially like in the past six to 12 months, the number of shippers that
Speaker:come to us, and one of the first things they want to talk about is this level of
Speaker:AI, and we can have that conversation.
Speaker:If you're seeing complexities, if you're have challenges, if you're scaling, if
Speaker:you're, you know, having bottlenecks, if you're dealing with relying on Susan,
Speaker:those are some good signals that you may be ready for an enterprise type solution
Speaker:rather than them more, you know, great and wonderful and used by tons, thousands
Speaker:and thousands of, of shippers our APIs.
Speaker:But EasyPost Enterprise.
Speaker:Yeah.
Speaker:You're like ready for the next level.
Speaker:I just did wanna jump in.
Speaker:I have to back up.
Speaker:Everything Joe said about the support.
Speaker:That can always seem like this weird add-on.
Speaker:Like, oh, we have great support.
Speaker:No, we have great support.
Speaker:I mean, I see the engineers, I see the support team.
Speaker:I see them working late at night.
Speaker:Anytime anything hap, I mean, they are on and they are as invested, I
Speaker:feel like, as the shipper themselves.
Speaker:It is so impressive to see just the flexibility and the
Speaker:responsiveness and, and really what you said, working as a team.
Speaker:We have companies come in and say, we're thinking about expanding
Speaker:into Norway, or we're thinking about doing, you know, what.
Speaker:The expertise and the knowledge on these teams to help advise and
Speaker:give information is incredible and really priceless is, is a piece.
Speaker:You know, we've got amazing tracking and speeds and all the technology.
Speaker:We also have the people.
Speaker:And that is really, really critical.
Speaker:I have one more question I have for you, Joe.
Speaker:I'm curious about where we're seeing EasyPost Enterprise move into the future.
Speaker:I know in product that you guys are always thinking ahead.
Speaker:What are you excited about in the next few years?
Speaker:What, what can people expect from EasyPost Enterprise?
Speaker:One on the note of AI, on the note of insights, bringing in a
Speaker:complete AI shipping experience into the EPE user interface.
Speaker:So this means when you log into the EasyPost Enterprise product,
Speaker:you start using this platform.
Speaker:Being AI enabled in what you do is there's deeper and deeper ways.
Speaker:Any company in this industry, any software tool you use that's going
Speaker:to be helping you with your shipping software is going to need to be
Speaker:making those steps of bringing in AI.
Speaker:And so we're excited to continue to do that with EasyPost Enterprise.
Speaker:We are really excited to continue to bring in something that is
Speaker:not built on empty promises.
Speaker:So I, I wanna kind of just make one note that it's a pretty
Speaker:interesting time and that enterprise shippers have decisions to make.
Speaker:There are a number of great players giving you shipping software
Speaker:that's more enterprise grade.
Speaker:We really encourage people to ask the questions.
Speaker:Ask the questions about what it means to have a true partner, ask the
Speaker:questions about how many enterprise grade shippers can the company handle?
Speaker:This may seem odd, but enterprise grade shipping is something where earlier
Speaker:stage companies tend to be in a situation where they have to give awesome white
Speaker:glove experience to their few largest, largest enterprises because the demand
Speaker:of creating that great partnership and great experience for a volume
Speaker:of the world's largest shippers is challenging for earlier stage companies.
Speaker:We also see this with AI.
Speaker:We talked about having AI.
Speaker:And AI is as good as the data it's fed on.
Speaker:We are the company with the most reliable APIs that process billions
Speaker:of shipments for lots of shippers over the past 10 plus years.
Speaker:So we were fortunate to have all this data to build an AI
Speaker:that's as reliable as Luma AI.
Speaker:If you are choosing an earlier stage company, ask the right questions.
Speaker:There's some awesome new, innovative tools out there that are promising shipping AI.
Speaker:You really have to ask the questions about is the company ready to handle
Speaker:those enterprise grade complexities?
Speaker:Do you matter, to be candid?
Speaker:Are you going to be prioritized when you need to be, when
Speaker:you should be prioritized?
Speaker:You deserve it.
Speaker:Are you going to be, can they handle it?
Speaker:These are some of the, the realities of what you need to start to ask as you think
Speaker:about that enterprise grade shipping tool.
Speaker:Do they have great integrations?
Speaker:Are they reliable?
Speaker:Do they have a history of creating shipping software that has 99.99%
Speaker:uptime in consecutive peak seasons.
Speaker:We're the only company that has achieved that.
Speaker:Those are some of the things that we're excited to continue to answer yes to
Speaker:those sorts of questions and those sorts of kind of tests as perspective
Speaker:folks come in and wanna work with us.
Speaker:But we encourage you to a ask all the other awesome shipping software companies
Speaker:out there those questions as well.
Speaker:Make sure.
Speaker:We're also really excited about a product called GlobalShip.
Speaker:GlobalShip is a product that has really turned out to be a powerful tool for
Speaker:what we call internally the upper mid market to lower enterprise market.
Speaker:What that means is if you're doing under a few million shipments a year, but
Speaker:you're still doing volume to where an SMB tool, maybe like a Ship Station no
Speaker:longer is quite the right fit for you.
Speaker:GlobalShip could be a really powerful tool for a number of reasons.
Speaker:If you need faster onboarding and deployment.
Speaker:If you need to be able to leverage something called EasyPost Wallet Carriers,
Speaker:these are the incredible relationships we have with USPS and FedEx and UPS and
Speaker:DHL and so on, and we get great rates and have a simplified billing experience.
Speaker:If you want a modern, intuitive, slick UI.
Speaker:If you want to be able to see the weather and how it's impacting every shipment as
Speaker:it goes in certain parts of the world.
Speaker:If you wanna enhance shipping insights built in and if you don't quite
Speaker:feel like maybe you're out of place of some of these enterprise grade
Speaker:complexities, but you know you're growing.
Speaker:You might, you know, you don't feel like you're a Fortune 2000 s type,
Speaker:complexity type shipper GlobalShip could be an incredible product for you.
Speaker:And EasyPost GlobalShip is a part of, of our product offering here.
Speaker:So we actually see more and more shippers that resonate maybe with a
Speaker:few of these complexities we mentioned earlier that are realizing, oh wow.
Speaker:GlobalShip is an awesome fit for me.
Speaker:It's within my budget.
Speaker:It's a beautiful centralized interface.
Speaker:And as in this stage of growth I'm in as a shipper, this was the best
Speaker:way to get up and running and keep my systems afloat, but have that
Speaker:next level technology is, is what we're seeing with GlobalShip as well.
Speaker:So I gotta give a shout out to, to them.
Speaker:Oh, I'm glad that you added in GlobalShip because they really have a great spot.
Speaker:One of the things I love about EasyPost is the fact that we have offerings for
Speaker:pretty much a shipper in every business stage, wherever you may be, from the
Speaker:smallest shipper shipping out of your garage to the most masses, massive.
Speaker:And as you've mentioned, we work with the largest marketplaces, with the,
Speaker:the biggest shippers that you can imagine out there, the biggest names.
Speaker:And there's a product really for anywhere that you are in there
Speaker:because we know that things change.
Speaker:So if you're not even sure which product or you know which offering is
Speaker:best for you, just hop on the phone.
Speaker:Our solutions engineers, they're what, they're happy to take a look at your
Speaker:systems and figure out what would work just best for you right now.
Speaker:That's amazing.
Speaker:I'm also really, really excited about the AI.
Speaker:I am, you all know me, I'm such an AI nerd and I'm especially excited about
Speaker:some of our LLM stuff that is coming out.
Speaker:For dummies like me who can just say, help me make decisions.
Speaker:You know, I see all this data.
Speaker:I'm not just getting insights.
Speaker:I'm getting help making the right decision and, and doing it in plain
Speaker:freaking English that I can understand.
Speaker:So I just love that.
Speaker:That is also exciting.
Speaker:So recently, fancy consulting firm does pretty big widespread look
Speaker:across what are larger supply chain organizations, so companies that
Speaker:have a sizable supply chain, what are they doing about AI right now?
Speaker:What's happening?
Speaker:How many people are applying AI?
Speaker:And it turns out the data is around eight out of 10 supply chain
Speaker:organizations, so organizations that have a serious maybe enterprise grade
Speaker:supply chain, do not have a formal AI strategy, but they know they need one.
Speaker:If they know they need to be applying AI, and it still looks like.
Speaker:This was recent.
Speaker:It was around 23%, and, and this was from one of the top consulting
Speaker:firms, did a pretty elaborate look across all the supply chains.
Speaker:Realized 23% have a formal AI strategy.
Speaker:Another firm met with all the top players or a good sampling of the top
Speaker:players they consider that have applied AI throughout their supply chain.
Speaker:Immediately on average, a 15% reduction in logistics costs a 35% improvement
Speaker:in how they're managing inventory in terms of cost and and efficiency.
Speaker:A 65% improvement in service levels.
Speaker:What does that mean?
Speaker:Well, on time, fulfillment of orders going out the door, order accuracy,
Speaker:connected level of customer satisfaction.
Speaker:65% improvement kind of across all these service level KPIs and
Speaker:goals supply chain would have.
Speaker:So what this means is AI, when applied correctly, is working, is delivering.
Speaker:And then it also means eight out of 10 companies, we have empathy, we feel
Speaker:for them, are sitting there saying.
Speaker:Where do we even start?
Speaker:And I can't tell you right now that I even have a formal strategy of how to apply AI.
Speaker:Is kind of what we're hearing.
Speaker:So it's still, we're several years into the incredible ChatGPT effects,
Speaker:I call it, speaking of LLMs.
Speaker:But we're still so early, we're still at this place where supply chain,
Speaker:one of the areas of business and society, that AI was going to save
Speaker:us the most amount of migraines.
Speaker:Give us the most powerful tools and saving and time.
Speaker:Supply chain is still sitting there looking for the seamless
Speaker:fit of how they're gonna bring AI into their operation.
Speaker:So it's an exciting time.
Speaker:It's why we do conversations like these.
Speaker:'cause we see the data, we know how many companies are sitting there having
Speaker:to make these tough decisions of what are they gonna do about AI and how
Speaker:are, how are they gonna make the right decisions and not get kind of pulled
Speaker:into choosing a tool that promises the moon but isn't ready to actually
Speaker:meet their specific needs and their specific enterprise grade complexities.
Speaker:So it's an important conversation and we know a lot of people this
Speaker:is a very meaningful conversation for a lot of people trying to
Speaker:make tough decisions right now.
Speaker:Yeah.
Speaker:You know, I just wanna piggyback off of that 'cause it's super interesting.
Speaker:I love to read the data myself and I just came across a study that, as
Speaker:you said, I think your numbers 23% only of companies have an AI strategy
Speaker:or, or are developing that, but.
Speaker:Individual workers, more than 80% are using AI on their own, what
Speaker:they call like the gray or the the dark LLMs, something like that.
Speaker:And it's what they're doing is they want to use it anyway.
Speaker:And so they may be taking stuff and not being super secure, you know, using
Speaker:ChatGPT and not realizing they're putting in data that they really shouldn't be.
Speaker:And.
Speaker:Your workers are probably using LLMs.
Speaker:ChatGPT copilot other things with their work.
Speaker:And it's so much better to get a solid program out there and to have
Speaker:your data where it can be secure and isn't being put out just into big
Speaker:general, you know, AI tools out there.
Speaker:And it's gonna be more accurate.
Speaker:So I absolutely, a hundred percent, even for security reasons, recommend
Speaker:that you get some AI tools and get them.
Speaker:Because your employees are trying to use them, whether
Speaker:or not you even know about it.
Speaker:So that's just another big piece that I think is so important.
Speaker:Over the past few years, a lot of shippers have come to us saying, do you
Speaker:have an answer for shipping analytics?
Speaker:Shipping analytics, a buzzy topic in excess of 10 years now.
Speaker:Most industries have had slick, actual insight analytic dashboards that give
Speaker:you all the need to know information of how you make smarter decisions.
Speaker:Just about every area of how we do business, we've had really easy
Speaker:to understand analytic solutions.
Speaker:Shipping has been one of the hardest areas we've observed for a lot of shippers
Speaker:to actually get quickly the information they need about how they're gonna make
Speaker:smarter shipping decisions and save money and save time, and choose the right
Speaker:carriers from an analytics dashboard.
Speaker:We don't think, especially some of the biggest enterprise grade shipping
Speaker:softwares all the way down to the great SMB shipping solutions, we don't
Speaker:think there's been this aha moment of how to simplify how you get really a
Speaker:cheat sheet of to make all the smart shipping decisions you should be making.
Speaker:To partner with the right carriers and partner with the right service levels and
Speaker:stop having so many failed deliveries and stops losing so much money on surcharges.
Speaker:Analytics was supposed to be the answer to all this.
Speaker:We were supposed to have the magical answer of how to be the most brilliant
Speaker:shipper ever and no longer make all the stupid decisions that all of us have
Speaker:to make 'cause shipping is so hard.
Speaker:But the reality is shipping analytics kind of up to this point was never
Speaker:super easy for just about any size shipper to come in and use.
Speaker:Enter something we call Luma AI Advisor.
Speaker:What the heck is that?
Speaker:It's an advisor that's all knowing that is looking at the behavior of all your
Speaker:recent shipping decisions and then live time is there for you to just type in
Speaker:a simple question, a simple comment, and it is there to, according to the
Speaker:data, makes sense of your shipping decisions and how you're gonna make
Speaker:better shipping decisions tomorrow.
Speaker:Luma AI Advisor is, I think, the most approachable, easy way to harness
Speaker:the power of shipping analytics.
Speaker:Shipping has more data than most industries because every stinking step
Speaker:of the pick, pack and ship process of the warehouse is a little data signal.
Speaker:Every delivery is a data signal.
Speaker:We have, we're doing, but we're swimming in nothing but kind of data
Speaker:up to our eyeballs in shipping, but we don't know what to do with it.
Speaker:It's scary to look at shipping analytics 'cause there's so much analytics.
Speaker:Where do we even start?
Speaker:You need to be able to have an all knowing advisor right there at your
Speaker:fingertips, right there on the side.
Speaker:As you're looking at a fancy dashboard, you don't know what, what
Speaker:to even, what value to get out of it.
Speaker:Ask the next most basic question that comes to mind of what you wanna know,
Speaker:what you wanna know what carriers and service levels am I losing money on?
Speaker:Is my two day shipping the most cost effective two day shipping I could be
Speaker:choosing right now when I ship to Arizona?
Speaker:Whatever the question is, you might have.
Speaker:You finally have, some people have said the first reliable ChatGPT over shipping.
Speaker:It's finally there and it's trained on and fully has access to all
Speaker:the shipping data you would have through shipping with EasyPost.
Speaker:So we're really excited about this product because so many shippers
Speaker:came to us and said, why is, why are shipping analytics so complex?
Speaker:And I'm trying to be nice to you guys because I know all, all the
Speaker:shipping software providers in this space that have spent years
Speaker:trying to build awesome shipping analytics, but they're still complex.
Speaker:Welcome to why we built Luma AI Advisor.
Speaker:Have that seamless back and forth conversation in simple English,
Speaker:easy to understand words, answers.
Speaker:That was the goal and we're really excited for those that have already
Speaker:started using this thing and seeing cost savings, the same time savings, so.
Speaker:Yeah, absolutely.
Speaker:It is so much more than just insights and analytics.
Speaker:It really is answers and decisions and, and helping you act, not just
Speaker:think and, and so I love that.
Speaker:That's a amazing.
Speaker:Thanks again so much for being here, Joe.
Speaker:This was incredible.
Speaker:No, thank you Lori.
Speaker:It's always fun to have these convos and, and nerd out with you on
Speaker:shipping, so we hope this was helpful.
Speaker:And we're always here, we're excited to talk with anyone listening as as
Speaker:they want to chat about some of these complexities they're facing, so.
Speaker:Alright, we'll see y'all next time.
