How do you respond to excuses? How do you inspire accountability? This episode answers the "How" by introducing the CLEAR Results Model, your guide to having a supportive and effective accountability conversation.

01:26 – Introduction to the CLEAR Results Model

02:25 - Step 1: Clarify the desired result

03:20 - Step 2: Learn what's in the way

03:48 – Why you want to welcome excuses

05:13 - Step 3: Explore what's possible

07:07 - The value of asking employees possibility thinking questions

08:06 - Step 4: Ask for the action step

10:00 - Step 5: Revisit

10:24 - Importance of revisiting to maintain accountability momentum

15:11 - Addressing "I don't know" responses and nurturing critical thinking

17:25 - Possible employee responses and potential skill limitations

19:15 - The importance of realistic expectations and finding realistic solutions

20:13 - Real-world example: Restaurant Scenario

25:58 - Call for audience questions and feedback

26:26 - Closing remarks and contact information

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