The pandemic has caused change and acceleration as well as it's challenges too. But as the Retail Transformation Show podcast celebrates it's 4th birthday, we continue our review of golden nuggets from the past year. This golden nugget roundup features clips from expert guests as well as from the host, Oliver Banks. And among the highlights, you'll hear about: omnichannel, quick commerce, checkout free stores, mobile commerce, livestream and video shopping, customer service and much more. Listen now to part 2 of 2 and discover more golden nuggets from the past 12 months.

Listen into this episode to discover:

• Why omnichannel is older than you think, and why that is.
• Which area of the business should you be investing in, not cutting cost from?
• How to understand key trends like the metaverse, Q-commerce and more.
• Plus plenty more golden nuggets from a selection of fantastic episodes and amazing guests that have featured on the show.

Show notes are at www.obandco.uk/212.