Artwork for podcast Supply Chain Now
How to Create a Memorable Customer Experience: A Conversation with CX Guru Dan Gingiss
Episode 71431st August 2021 • Supply Chain Now • Supply Chain Now
00:00:00 00:46:28

Share Episode

Shownotes

How does a company create an experience so extraordinary that people want to talk about it? Join us as we sit down with author, speaker, and consultant Dan Gingiss to discuss the secret behind crafting remarkable customer interactions. In this episode, we talk about Dan’s new book, how McDonald's could do better, and what a taco truck can teach us about the customer experience.

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-now

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

UPS Supply Chain Solutions Virtual Connect: https://hopin.com/events/supply-chain-virtual-connect-2?ref=b748cd994367#sponsors

Register for the 2021 Supply Chain Insights Global Summit: https://lnkd.in/dMYq3Rv

Register for the OMNIA Partners Connections Conference: https://bit.ly/3jHlwdv

WEBINAR- A Data-Driven Approach to Smarter Deals: https://bit.ly/2VYRQiD

WEBINAR- State of the Supply Chain Report – Priorities for Building Resiliency in Your Supply Network: https://bit.ly/2XIRZHf

2021 Supply Chain and Procurement Awards: https://lnkd.in/gxp7bQy

Download the 2021 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3f1LO6S


This episode was hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/create-memorable-customer-experience-714