Dr. Andy Roark sits down with David Liss, MBA, CVPM, RVT, VTS to talk about high tensions between general practitioners and emergency clinics. As caseloads soar, is it the job of emergency clinics to handle the overflow? Do local general practitioners have a responsibility to provide emergency coverage if emergency clinics close due to staffing shortages or burnout? What can our profession do to pull together instead of fragment under the pressure? Let’s get into this episode!

ABOUT OUR GUEST: David Liss is a distinguished veterinary business leader holding an MBA, the Certified Veterinary Practice Manager (CVPM) and Professional in Human Resources certifications. David has served as the ER Department Manager and Hospital Manager of two different 24-hour veterinary practices and was a regional operations director for Amerivet Veterinary Partners. In a past life, David was a veterinary technician specialist working on the floor as an ER-ICU Technician for more than 10 years. Winner of the Speaker of the Year award at WVC and the RVT of the Year Award from the Southern California Vet Medical Association, David enjoys presenting to veterinary teams and has done so internationally since 2009. David currently is the Chief Operating Officer of Los Angeles Animal Specialty Emergency and Rehabilitation (LAASER) and resides in Los Angeles, CA.

Mentioned in this episode:

Learn more about Simparica Trio here!

Uncharted Practice Manager's Summit

Last Chance to Register is June 1st 2026 - Tell your managers! Registration is only $199 and they can save 20% with code MANAGER

Register for the Practice Manager's Summit here!

Office Hours w/ Dr. Andy Roark

Inside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.

Register for Office Hours here!

Sign up for the Early Career Newsletter here!