Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time.

Mentioned in This Episode

• Helpdesk Habits online training
• Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. 
• MSP Secrets Revealed
• The Tech Tribe
• Customer Thermometer