It’s Sunday night, and you're looking at Monday’s schedule. You see names you don't want to see, and you dread going to work. Wouldn't it be great to see only your favorite patients? It’s possible to do, and this episode teaches you how! Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you keep the patients who value your work and pay their bills. To learn the two steps to increase your happiness, listen to Episode 795 of The Best Practices Show!

Learn More About Adriana:

• Join Adriana on Facebook: https://www.facebook.com/adriana.booth
• Follow Adriana on Instagram: https://www.instagram.com/adrimarieb
• Send Gina an email: gina@actdental.com 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 795: https://www.youtube.com/@actdental/videos
• Watch Episode 792: Creating a 6-Star Patient Experience in Your Practice: https://www.youtube.com/watch?v=XeBVFziRJt0
• Watch Episode 765: Outshine Competitors, Release Your 3 Uniques: https://www.youtube.com/watch?v=HjRa_1e_Tb8
• Download ACT’s Differentiation Tool: https://info.actdental.com/hubfs/PDF/Differentiation%20Tool.pdf
• Download ACT’s Patient ID System: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Copy%20of%20Patient%20ID%20System.pdf

Main Takeaways:

• Identify characteristics of your core customers.
• Don't base your core customers based on emotion.
• Use the Patient ID System to rate your patients’ behaviors.
• Remember that not all of your “A” patients will be your favorite people.
• Create appointment codes to objectively document your patients’ conduct.
• You are simply tracking patients’ behaviors, not making personal judgments.
• Let go of patients you don't want to see. You are not required to reschedule them.

Snippets:

0:00 Introduction.

1:28 Why this is an important topic.

5:23 Core customers, explained.

9:34 The Patient ID System, explained.

17:22 How to mark your patients in your software.

21:57 It’s about documenting behaviors.

27:02 More about ACT's resources and BPA. 

Adriana Booth, BS, RDH Bio:

Adriana Booth is a Lead Practice Coach who partners with dentists and their teams to cultivate leadership skills, build practice growth, and streamline business practices. After spending nearly two decades in the dental industry working with top-notch dental teams, Adriana came to ACT to share her passion for professional growth, high-level training, and systems creation with our clients. As a dental hygienist with a love for continuing education and personal growth, helping a practice become successful is at the heart of her passion for dentistry.

Adriana has a B.S. in Dental Hygiene from West Liberty University/O’Hehir University. By being involved in several Columbus, Ohio, study clubs, Adriana maintains strong relationships within her local dental community. She enjoys a variety of fitness activities, family time, good books, and at the top of her list, her fur babies.