Welcome to Episode 3 of Season 1, of Let's Talk Quality: The Podcast.

Hemish was joined by Ann Farnsworth. Ann is the VP of Quality Assurance for C4 Therapeutics, a clinical phase biotechnology organisation, headquartered in Massachusetts.

Ann explains why understanding the history of quality assurance is a key part of her leadership philosophy and details the practical measures she takes when onboarding new team members. We cover the following in detail:

• Ann's customizable onboarding process for new QA team members
• Why understanding the history of quality assurance improves employee engagement
• How she makes it engaging and fun for new team members
• The timelines of regulations put in place and the tragedies that have occurred
• How she customizes her approach to different personalities or seniorities
• The importance of bringing in quality early in a company journey
• Measuring return on investment of quality assurance
• How to define the ROI to upper management
• Ann's advice to future quality leaders

Anne offers some great practical guidance for any level of quality professional, particularly when it comes to having a customizable process to onboard new colleagues through making quality relatable.

Hope you enjoy the show!