In this episode of the Thriving Workplace podcast, Benjamin Read, CEO and co-founder of Merchant.com.au, shares his entrepreneurial journey, insights on startup growth, and the importance of understanding customer needs. He emphasizes the significance of building a strong company culture and the necessity of data-driven decision-making in business. Reed discusses the challenges and successes faced by his company in the promotional merchandise industry, highlighting the importance of product market fit and solving real problems for customers. In this conversation, Ben from Mercha discusses the dynamics of remote work versus office environments, emphasizing the importance of trust and autonomy within teams. He shares insights on scaling a startup efficiently without excessive hiring, the transformative impact of AI on business processes, and the significance of personal wellbeing through nature and physical activity. Ben also highlights the importance of fostering a healthy work culture to prevent burnout and encourages a long-term perspective on life and business success.

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The National Workplace Wellbeing Conference 2026

Secure your tickets here: https://wpwi.org/national-workplace-wellbeing-conference-2026/ The National Workplace Wellbeing Conference 2026 is coming to Brisbane on 16 and 17 September and tickets are on sale now. 2 full days of practical leadership content built around performance, retention, and culture, with some of Australia's best speakers in the room. Last year sold out and this year we are going bigger with 300 to 350 leaders from across Australia coming together for two days that will change how you lead. Tickets are available now but spots are limited. Secure your seat at www.wpwi.org/national-workplace-wellbeing-conference-2026.

National Workplace Wellbeing Conference 2026