Communication is primarily done through text, but with so many messaging services being used in different regions for different use cases, there is bound to be fragmentation. Lisa, Diana, and Chris discuss the current state of messaging, the various services they use, and the issues they encounter. In Condensed Soup, they discuss their best and worst messaging experiences.

Send us your thoughts on messaging, or ask us anything, by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice